We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“excellent service” 5 of 5 stars
Review of Crowne Plaza

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Crowne Plaza to your Saves list
Crowne Plaza
4.5 of 5 Hotel   |   Pine Tree Lane, Terrigal, New South Wales 2260, Australia   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #4 of 7 Hotels in Terrigal
Sydney Australia
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“excellent service”
5 of 5 stars Reviewed January 27, 2013

We recently spent our honeymoon at Crowne Plaza Terrigal and were treated like royalty by the front desk staff. In particular, Melissa was very helpful in booking our lovely ocean view room which was ready for the groom and bestman earlier than we expected. The room was spacious and clean with a fantastic view. The buffet breakfast had extensive options and one of the best we've experienced throughout the world. Great beach views from the breakfast room. There are plenty of good cafes in Terrigal; however the Crowne Plaza breakfast is the best. The common areas are nicely decorated and the front foyer area is most impressive with a lovely spiral staircase.

Room Tip: It's worth choosing a beach/ocean view room
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza, responded to this review, February 3, 2013
Dear PossumGully,
Congratulations! and thank you for your feedback.
I am thrilled that we could make this memorable occasion so enjoyable.
We take great pride in your comments about our Colleagues. Please be assured I will pass on your kind comments.

We look forward to welcoming you back to the hotel for many annual celebrations.

Best regards
Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

476 reviews from our community

Traveler rating
    154
    191
    85
    31
    15
See reviews for
108
207
9
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • English first
  • Any
English first
Melbourne, Victoria, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 26, 2013

Terrigal is a lovely seaside town close to Sydney, and this hotel is right in the thick of town.
The rooms are generous and nice most (if not all) seem to have balconies.
I you want a twin room you will have to put up with a very unconfortable couch bed for the second bed.
Check staff were helpful and freindly.
Breakfast is well provisioned and quality buffet with a proper coffee barista, nice touch.

Room Tip: If you want twin beds make sure they are not giving you the couch.
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza, responded to this review, February 3, 2013
Dear Richard C,

Thank you for providing your feedback.
I am very happy to hear that you enjoyed the hotel and its localities.
I understand that your bedding configuration was utilising a sofa bed. Please note that we can offer an alternative option of 2 queen beds in the room. This is dependant on our availability at the time.
I apologise that your in room experience was not what was anticipated, however if I can be of future assistance please feel free to contact me directly.

We look forward in having you return to the hotel.

Best regards
Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
65 reviews 65 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed there 3 nights for New Years Eve. Rooms are spacious and comfortable. The first morning there rooms were not serviced until I rang up @ 4pm and within a couple of seconds the maid who was down the hall was ready to make up the room. Pool was average size and at this time of the season was overcrowded. Good location restaurants shops within metres. Hotel offers parking approximately $18 a day but there is a free parking just across the other side of the road. Free newspaper never arrived. Pub downstairs lucky our room was facing the car park and not the beach quiet end. Overall good comfortable stay only minor hiccups would recommend

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza, responded to this review, February 2, 2013
Dear Jackiesholiday,

Thank you for taking the time to provide your feedback.
We value your comments, as they enable us to further improve our sevices and to surpass the very high standards our guests expect.

I apologise for the delay of your room being serviced, but was delighted to see that we quickly rectified the issue.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.Your feedack is of great importance to us and allows us to monitor and improve our service continually.

We trust to see you in the very near future.

Best regards
Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 22, 2013

stayed there twice now,4 years apart,thought it would be better the second time around....wrong....When we got to our room we found pubic hair in the bed and pillows all crunched up...Breakfast was not fit for human consumption..We put a complaint in about it and haven't heard back.....

Room Tip: go down the road and find somewhere else
See more room tips
  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza, responded to this review, February 2, 2013
Dear Vernon A,
I consider your comments of a very serious nature and am very disappointed that your experience was not of the high standard we strive to achieve.
I can understand your frustration of not recieving any correspondance in regards to your complaint and I would like to discuss this further with you.
Can I please ask that you email your contact details to reservations.terrigal@ihg.com attention to myself, so that we may discuss on a more personal note.

I look forward to hearing from you.

Best regards
Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2013

We have stayed several times at the hotel and its always a pleasure. The view across the bay and easy access to a good variety of cafes and shops combined with very pleasant walks along the beach and headlands make it a great place to getaway and refresh. Breakfast overlooking the bay is a treat.

Room Tip: Get an Ocean View room, preferably not above the bar area.
See more room tips
  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza, responded to this review, February 3, 2013
Dear Frank H,

Thank you for taking the time to write a review.

I am delighted to read that your stay was very enjoyable and we look forward to welcoming you back on your next visit.

Best regards
Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Tasmania, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 21, 2013

We have been staying here for the past week and unfortunately still have 4 more nights stay. The rooms are dated . We stayed here for a week last year and had a great time. The house keeping is very poor, administration at the front desk can be bad at times. I wanted to send a fax and was told it would be better if I drove the document to its destination. No consideration that I didn't have a car. Wi-fi was a constant problem . The location is good. After complaining to the manager for the state of the room and various other issues associated with our stay we were offered no compensation. Wouldn't recommend it. Also very pricey given the poor service.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza, responded to this review, January 29, 2013
Dear Kathy W,

Thank you for giving us the opportunity to resolve the issues you have noted during this stay.
I believe that our Front Office Manager has been in touch to discuss and rectify your concerns at a personal level.

Please do contact me directly if I can do anything further to make your stay more comfortable.

Kind regards
Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 20, 2013

On the plus side, the Crown is in a fantastic location, right in the middle of Terrigal and literally across the road from the beach. There's a good selection of cafes and bars in the hotel or underneath and the service was great everywhere in the hotel. There is a decent gym and the pool was good (although pretty busy as you'd expect in January).
The downside is that the hotel is a bit "tired" inside and the rooms are not amazing (we stayed in a terrace suite last time and that was a good size but still pretty old). It doesn't matter too much as you are spending most of your time outside and we've returned a couple of times regardless.
One other negative is that it's pretty noisy at night from the bar downstairs. It didn't bother us too much but if you were a light sleeper then it could.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza, responded to this review, January 29, 2013
Dear SarahKate_73,

Thank you for your comments.
I was delighted to read that you enjoyed the hotel and local surroundings; Terrigal is indeed a hive of activity.
I have noted that you are a return guest and we most definitely look forward to welcoming you back in the near future.

Best regards
Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crowne Plaza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza

Address: Pine Tree Lane, Terrigal, New South Wales 2260, Australia
Phone Number:
Location: Australia > New South Wales > Terrigal
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Terrigal
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
Crowne Plaza Terrigal’s serene ocean-side location is ideal for singles, couples, groups and families seeking a memorable Central Coast experience. Select from a choice of 199 modern rooms, each boasting up-to-date amenities, and enjoy spectacular ocean views or an idyllic outlook onto Terrigal proper. Indulge in a sumptuous meal at elegant Seasalt Restaurant, famous for fresh-caught seafood and dishes prepared from the finest local produce. Enjoy a cocktail and catch-up with friends in the beautifully refurbished Lord Ashley Lounge or catch a live band and watch the sunset on the outdoor deck at Florida Beach Bar. The Concierge’s at Crowne Plaza Terrigal are knowledgeable across a wide and diverse range of Terrigal activities, including the best Terrigal dive sites, local attractions and local golf courses. Wander to the top of the Skillion for panoramic views of the coastline or find top-class surfing on Terrigal Beach. Deep-sea fishing trips leave from The Haven, a peaceful area 10 minutes' walk away. We're 15 minutes' drive to the Erina Fair mall and 20km from Ettalong's weekend beach market. We’re also just 115km from Sydney International Airport and Newcastle Airport. Let the complimentary Kids' Club entertain the children during school holidays while you browse the fashions and antiques in our boutiques. Energise in the outdoor pool or work out in the Fitness Centre. You'll look forward to conducting business in our meeting rooms and we'll leave you with golden memories of your wedding. Make Crowne Plaza Terrigal your base for exploring the Central Coast or simply relaxing on its beaches. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, Hotels.com, Despegar.com, Travelocity, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Crowne Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Hotel Terrigal
Terrigal Crowne Plaza
Crowne Plaza Terrigal, South Pacific

Owners: What's your side of the story?

If you own or manage Crowne Plaza, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.