“Correct information on the apartment would have been preferred. Otherwise nice resort.”
We stayed here with family for 5 nights - 2 couples and 1 child. Turned up to find: dishes were unclean and soiled with food, utensils were filthy, the dishwasher was dirty and was found on a rinse cycle, 1 towel per person for the entire stay, 1 hand towel and 1 face washer to share between 2 - 3 people, dirty work boots found on one balcony, parts of pool toys found on the balcony, a wasps nest that kept building, the air conditioner stopped working (we had to switch on the mains then back on), clock batteries dead, no phone, plantation shutters were filthy as though they had never been cleaned EVER (I have these at home and to be so heavily soiled, it would take at least 1 year), the carpets had not been vacummed, one broken toaster. Upon complaining about all of the above, we received a new toaster and were promised that the hornets nest would be seen to. With 2 pregnant women and a two year old, this was concerning and it was never addressed. We were also told that the cleaners would be called back but they never showed up. I was told the apartment was self contained however it did not call out that we would never receive fresh towels (I have stayed in self contained at Hamilton Island and the towels were changed DAILY) and the floor was not revacuumed. Also, we opened one cupboard to find a mass of water damage and towels have been shoved in the wall to avoid further damage. It would have been nice to know that OAKS does not service the apartment as it has been outsourced to another company. Regarding the resort, the pool is cleaned regularly however tenants feeding the ducks in the water is pretty gross and disgusting. Oaks should really remove them as they are diseased and dirty! I would stay here again due to proximity to Nelson Bay and other areas but I would not stay in this apartment - it needs a serious overhaul and re-paint. Brochure also stated BBQ facilities however there were none.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.