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“A little disappointed” 3 of 5 stars
Review of Shoal Bay Beach Club Apartments

Shoal Bay Beach Club Apartments
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Shoal Bay Beach Club Apartments
4.0 of 5 Condominium   |   Cnr Shoal Bay Rd & Harwood Ave | Shoal Bay, Port Stephens, New South Wales 2315, Australia   |  
Hotel amenities
Sydney, Australia
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“A little disappointed”
3 of 5 stars Reviewed August 16, 2011

My husband and I stayed two nights. I have to say that I was little disappointed after reading all the positive reviews. Yes the appartment appeared very clean but the lack of any decor made the appartment feel quite soul-less. Unfortunatley I found a some hair on the toilet seat and when i went to clean the area the toilet seat neally fell off, it had obvioulsy been broken for some time and it appeared very old. Also the plug hole in the handwash basin really needs attention, a black slug can be seen down the pipe.

The lounge looked old and cheap, we noticed that it was a sofa bed, it lacked comfort and support.

Our appartment was on road side and was a little noisy, could not leave the sliding door open while watching t.v. but this is only a minor issue.

I think with a little more attention to decor and checking on furniture ect it could be a very nice place to stay for a short break. On leaving we did inform Shelly about the toillet seat.

We did have a nice weekend and Grant was very helpful when we asked his advice about the area.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBCA, Manager at Shoal Bay Beach Club Apartments, responded to this review, August 23, 2011
We thankyou for your feedback on your recent stay at Shoal Bay Beach Club Apartments. We do feel the need to address a few issues that you have brought up.

Lack of decor in the apartment - All apartments are equipped with exactly the furnishings that are advertised in all of our photographs. All apartments are furnished with a sofa lounge, dining setting and entertainment unit in each living area and matched with appropriate wall art. Bedrooms are also equipped with the bedding, bedside tables and matching wall art. Any enquiry or research into our property would find the answers to exactly what is featured in each apartment.

Cleanliness issues - When a guest is checked in to our establishment they are advised by the staff that if they have any problems at all to please let us know. If the managers had been advised to any concerns with the cleanliness of the bathroom this problem would have been rectified immediately. We pride ourselves on our cleanliness and do not like to hear after the fact, that our guests were not happy with something that could have been fixed during their stay.

We do thank you for advising us on checkout about the toilet seat and this problem has now been rectified.

We do hope that you will come back to stay at the Beachclub where you can enjoy our hospitality.

Many Thanks
Grant and Shelley
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41 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Any
English first
Melbourne
Top Contributor
73 reviews 73 reviews
14 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed August 15, 2011 via mobile

Great location!
Really clean & comfortable.
Really nice staff who gave us all info a 1st timer could want. Booked to go back next year!

  • Stayed November 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBCA, Manager at Shoal Bay Beach Club Apartments, responded to this review, August 23, 2011
We are so glad to hear that you had a great stay at the Beachclub :)

We look forward to welcoming you back next year, where you will hopefully see some more exciting changes around the complex.

Many thanks
Grant and Shelley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Narre Warren, Australia
Senior Contributor
37 reviews 37 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 13, 2011

We stayed in these apartments in March. The apartment was modern, of a good size and very clean. It was well fitted out with an excellent kitchen and a balcony that was fantastic to use on a warm night. The bed was comfortable and the air conditioning a great advantage on a warm day. The area is within walking distance to Shoal Bay and the local RSL. We would have no hesitation in recommending this apartment block to anyone visiting Shoal Bay.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Byron Bay, Australia
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 10, 2011

My partner and I stayed here a couple of weeks back. The apartment we stayed in was really nice-immaculately clean, modern furniture, a huge balcony (actually we had two balconies), air con, and to top it all off, a brilliant full size kitchen.

The apartments are very close to the beach, I would say less than a five minute walk. And the beach is spectacular. No waves, but pristine, crystal clear water and pure white sand. We were swimming there one day and a pod of dolphins swam past, it was just amazing.

The small township of Shoal Bay is about another five minutes walk, and although lovely, if you don't like Italian food there are not a lot of other options there. Seriously, I think I counted 6 italian restaurants in the small strip of shops! You do have the resort there which has other options but are quite expensive. There seems to be a lot more variety in Nelson Bay which is just a short drive away.

Back to the apartments-I really loved them, they were just perfect for us. It did rain a lot of the time, but that was no problem, we grabbed some board games off the managers (who can also help out with beach gear, dvds and other things to make your stay fun!) and challenged each other to Scrabble...which of course, I won!!

My only suggestion would be to include more than one roll of toilet paper in the bathroom. We will definitely stay here again, though next time we will take advantage of the pet friendly unit they have available, as we love taking our hairy children with us whenever possible!

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 7, 2011

My partner and I stayed at the apartments as we were attending a wedding at the more expensive resort close by.

The apartments were very modern and spotless. The apartment had everything we needed, with a great kitchen. The balcony was big, however our apartment was facing the main road so had a bit of noise.

The location was handy for us, but it is about a 20 minute stroll into Nelson Bay, or 5 minutes walk to Shoal Bay. The Nelson Bay Diggers was only a 5 minute walk away though.

Grant the host was fantastic. Felt bad calling him out at 10pm when we arrived but he was very understanding!

Overall the value was great and we would stay again.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 14, 2011

Stayed here for a long weekend recently with a young baby. Found the bedrooms clean and comfortable - a little small but not enough to be an issue. The kitchen was very good and well equipped (stone tops and even an oven!) for those who like to or have to cook. The adjoining lounge was ok, the sofa was a sofabed and not the comfiest i've sat on.

The road facing balconies are a bit noisy as the road is surprisingly busy - though inside with windows closed it's fine. The pool is a small plunge pool, but the beach is only 5 minutes away.

Being between Nelson Bay and Shoal Bay centres it does mean things are a bit far away - no chance of popping out for a coffee, especially with a baby in tow - but it can be walked and if you have to drive parking is pretty easy.

We didn't use the facilities (games room etc) but they looked well maintained.

Overall pretty good.

  • Stayed February 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 of 5 stars Reviewed January 28, 2011

Found the facilities impeccable, loved the Wii sports room, the place was well maintained and upkeep was sensational. Still as fresh and clean as the day it was built. The kitchen has everything you need, but be aware that not every unit has a bbq.

Nice place but not fit for family of 5. Three young children plus two adults in a two bedroom apartment means there is no real room or space. Found it very cramped for a 3 day stay, we were lucky it didn't rain - i'd have no idea how we'd cope! Pool lovely but fits two families if your lucky, with only enough room for two deck chairs.
There were no outdoor area's for the kids to play at this property and no undercover parking or security.

I had a nice time and the owners were lovely, but its not enough room for a family of 5 so we won't be back.

  • Stayed January 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBCA, Manager at Shoal Bay Beach Club Apartments, responded to this review, January 29, 2011
We are extremeley happy to hear that you were happy with the majority of things during your stay.
Unfortunately we only have 5 apartments that do have BBQ facilities on the balconies, this is however publicised in all forms of advertising. The only apartments with BBQ facilities are the Beachside Family BBQ Apartment and the Beachclub entertainer apartments.
We are not sure if this particular booking was made over the internet or over the phone, however a simple phone enquiry would have had us recommending the Beachclub entertainer apartment for groups staying with more then 4 guests. These apartments have double the size living area, and extra lounge in the living area and a BBQ on the balcony. These are our premium apartments and definately the most popular.
All floor plans are readily available in all forms of our online advertsing, including room dimensions and layouts with pictures, to ensure that our guests are choosing the accommodation that will best suit their needs.
Im sure that if it had of rained we would have been able to find plenty to keep the kids entertained with Playstations 2, movies and games available for free from reception :)
The pool we have onsite is a plunge pool and is only designed as a convenient cool of for guests with the majority of people ending up at the beach which is only a 2 minute walk away.
As we are categorised as Self-Catered accommodation we have a fresh approach, where guests can come and check in and be left to relax without interuption, whilst still having staff onhand when needed.
Parking is available onsite, offstreet in a carpark.
It is unfortunate that the apartment type you have booked has not lived up to your expectations, however we would love to have you back at another time to experience the Beachclub Apartment with its extra space.
Kind Regards
Grant and Shelley Gill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shoal Bay Beach Club Apartments

Address: Cnr Shoal Bay Rd & Harwood Ave | Shoal Bay, Port Stephens, New South Wales 2315, Australia
Location: Australia > New South Wales > Greater Newcastle > Port Stephens
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #18 of 30 Specialty Lodging in Port Stephens
Price Range (Based on Average Rates): $
Hotel Class:4 star — Shoal Bay Beach Club Apartments 4*
Number of rooms: 20
Official Description (provided by the hotel):
Shoal Bay Beach Club offers modern stylish one and two bedroom fully self contained luxury apartments. Catering for your every holiday need these apartments are beautifully appointed with the latest equipment to ensure your stay is both memorable and completely relaxing. Shoal Bay Beach Club apartments are ideally positioned conveniently between Nelson Bay and Shoal Bay, located just 200m from the north end of Shoal Bay beach set just behind Anzac Park reserve. ... more   less 
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Also Known As:
Shoal Bay Beach Club Apartments South Pacific/Port Stephens, Australia

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