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“Well designed, great value” 4 of 5 stars
Review of Oaks Lure

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Oaks Lure
4.0 of 5 Condominium   |   20 Tomaree Street, Nelson Bay, Port Stephens, New South Wales 2315, Australia   |  
Hotel amenities
Sydney, Australia
Top Contributor
2,609 reviews 2,609 reviews
215 hotel reviews
Reviews in 344 cities Reviews in 344 cities
1,160 helpful votes 1,160 helpful votes
“Well designed, great value”
4 of 5 stars Reviewed April 10, 2013

Well designed, spacious apartments - better value for the apartment than the smaller room.
Had everything you could need other then perhaps location - a little further away from water than I had expected but certainly a quality and relaxing property.
The pool area is good with a bbq section - the solar heated aspect may frighten some but enjoyed my morning swim.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksLure, Manager at Oaks Lure, responded to this review, April 11, 2013
Thank you for your feedback regarding your recent stay with us at Oaks Lure Apartments.
It was pleasing to hear that you found your room to be spacious and of good quality.
I was also pleased to know you had the opportunity to use our pool facilities during your stay.
Thank you for choosing the Oaks Lure Apartments for your stay whilst visiting Port Stephens and we hope to welcome you back to our lovely property again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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155 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Sydney, New South Wales, Australia
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 30, 2013 via mobile

We stayed for 3 nights over Easter long weekend on a family mini break.

We had booked a discounted rate online and found out when we got here that that discounted rate meant we were not entitled to any room service unless we decided to pay extra.

That meant paying more for clean towels to be changed, making of our beds, and even getting the loo paper refilled.

They're pretty basic things you'd expect from any hotel regardless - it's part and parcel of being on holiday.

Apart from that the accommodation itself is clean and comfortable. But I won't go further than that. The TVs were ancient and the couches very uncomfortable. So we're the pillows for that matter.

The pool was also very underwhelming.

There is also a steep hill which you need to walk down and up to get to the central marina district of nelson bay.

All in all it's not horrible, but of never stay here again and I wouldn't recommend it either.

Pick a better alternative.. Unless this is all that is available at time of booking.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksLure, Manager at Oaks Lure, responded to this review, April 1, 2013
Thank you for your feedback regarding your recent stay with us at Oaks Lure Apartments.
We do offer both Serviced and Un Serviced rates to offer flexibility, choice and great savings to our guests. We certainly do offer full Housekeeping services to guests who would like this service included in their package.
I was pleased to hear that you found your room clean and comfortable and hope you enjoyed your time in beautiful Nelson Bay.
We hope to have you stay at one of our many other lovely properties which are part of Oaks Hotels & Resorts portfolio in the future.
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Sydney, Australia
1 review
4 of 5 stars Reviewed March 10, 2013

Have just spent the weekend at Oaks and I had read reviews before we went some good, quite a lot bad so I was a bit concerned but it proved to be unfounded. We booked a hotel room (210) so were only expecting a fridge & microwave, we were plesantly surprised to find it equiped with cooktop, dishwasher, oven & microwave plus crockery etc. The room was nice & big and a decent size bathroom.

Only downside were that there were no curtains, only net ones so it was light at night from the street lights and light from about 6am. Also the TV was an old CRT style one - come on management, flat screen TVs are not that expensive these days, time you updated yours. Would finish the modern room off much better that the antiquated one currently in the room.

Overall a good experience - location was perfect. Would stay there again

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksLure, Manager at Oaks Lure, responded to this review, March 12, 2013
Thank you for your recent feedback regarding your stay with us at Oaks Lure Apartments.
We are so pleased you found your room of a high standard and enjoyed your stay with us. Our location certainly is fantastic being close to everything.
Some of our rooms have external louvre blinds and are able to be adjusted manually, with these rooms we only have the sheer curtains, we will however investigate your comments on the outside light entering the room. We do hope to have all of our Tv's updated moving forward.
Again, thankyou for staying with us. We look forward to welcoming you back again in the future.
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Sydney, Australia
Top Contributor
104 reviews 104 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed February 15, 2013

We stayed for 2 nights and found the room spacious, clean and modern. Only thing to complain about was the shower. After having a shower the floor was saturated as the drainage was not a good design and it needed a shower door! The hotel is situated close to the shops and restaurants in Nelson Bay- within walking distance (about 5 mins). The 1 bedroom has all the amenities for a longer stay - all fully equipped for cooking etc. the pool and pool area looked well maintained - even though we didn't swim in it. The reception staff were very pleasant. It was a good value for money hotel and would definitely come back and stay. Would have loved a room with a view of the ocean - maybe next time?

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksLure, Manager at Oaks Lure, responded to this review, February 17, 2013
Thank you for your feedback and lovely review.
We appreciate you taking the time to comment on your stay. It is great to hear that you enjoyed yourself whilst visiting Nelson Bay.
I will be sure to inform our housekeeping and front office staff that you found your room clean and comfortable and our service very pleasant.
It is great to know that you found your accomodation of good value for money and look forward to welcoming you back again next time you visit our lovely area here in Port Stephens.
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Sydney, Australia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 2, 2013

We just came back from a 5 day stay at Oaks Lure. Unfortunately,It's only after we came back I see so many reviews that say the place is not clean. it's so true! The rooms are not clean and they are not daily cleaned. Anything you touch in the room is dirty. The floors and the couches are dirty. The dishes are oily. There was a dead cockroach behind a baby's cot that we requested to include and that had a folded blanket instead of a mattress. The only good thing about the place is the location, but there are other choices there. I will never go back again! p.s. They have the worst pillows as well, so if despite negative reviews you still decide to go, I'd recommend you to take your own pillows.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksLure, Manager at Oaks Lure, responded to this review, February 7, 2013
Thank you for your recent feedback with regard to your stay with us.
I am quite concerned with the comments made regarding the cleanliness of your room.
This is not the general standard of our rooms and we do not find this acceptable. I have addressed your issues with the our House Keeping department.
Again, I thank you for your feedback, we value your comments and understand that there are always areas in which we may improve our service to our valued customers.
We hope to have the opportunity to welcome you back to one of our lovely Oaks properties so you may experience the quality and service for which we strive to achieve.
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Sydney, New South Wales, Australia
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed January 29, 2013

We stayed there over the long weekend October 2012. When I called the hotel to see about rates and other things I also mentioned to the receptionest that I have read reviews of other customers not being happy with the accomodation and not having room cleaned and well maintained. She (Leah) told me that its probably because they didnt get a serviced apartment. If you pay for a serviced apartment that is what you will get.
My husband, I and our infant also my brother in law and sister went there and got a 2 bedroom serviced apartment and I have to say I am greatly disappointed!! we paid $300.00 a night.

First thing that I found to be disgusting was the carpets werent vacuumed, I also dont think the carpets have ever been steam cleaned when you walk around with socks your socks end up dirty... The pillows that sat on the outside of the bed as decor were marked with stains and looked dirty like they hadnt been washed. The walls had pen marks the balcony was dirty and the bathroom shower had mould.
Also when we called to get new towels they questioned us and when I called back to make sure the towels would be delivered to our room they said before house keeping finished for the day they would delivery them to our room. We didnt get those fresh towels, and I had to end up going down to reception to get them the next morning. We didnt recieve fresh towels daily and our beds hadnt been made once we left our room and returned. When they were supposed to be serviced. The only thing they did was change our bins.

They also questioned us when we wanted more dishwashing detergant and dishwasher powder.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksLure, Manager at Oaks Lure, responded to this review, January 31, 2013
Thank you for your feedback regarding your stay here at Oaks Lure.
It is very dissapointing to hear that your room and servicing was not to your satisfaction.
Please be assured that all issues have been investigated with our House Keeping Department to ensure the highest standard of cleanliness and service for which we pride ourselves with and always strive to acheive on a daily basis.
I do apologise for any confusion with serviced or unserviced rates as we do offer both for guests conveniance.
We hope that we have the opportunity to welcome you back to one of our many Oaks Hotels & Resorts in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hurstville
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 29, 2013 via mobile

We had a wonderful time in Nelson's bay. The oaks was walking distance to the marina and restaurants. We got a split level apartment that had plenty of room for everyone. The pool looked bigger in the photos(as it always does) but it was ok as long as there wasn't too many people around. We had an issue with one of the outdoor furniture chairs(my husband fell through one that was broken and scraped his back) but it was removed and replaced straight away and staff were very helpful. I would stay there again as it was everything we needed for the family.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksLure, Manager at Oaks Lure, responded to this review, January 31, 2013
We are so pleased to hear how much you enjoyed your stay with us recently.
Thank you for your feedback regarding our helpful staff members and lovely apartments, I have passed on your comments.
We are in a great position here at Oaks Lure Apartments, just a 10 minute leisurly stroll to all that the Marina has to offer.
We hope to have you stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks Lure

Address: 20 Tomaree Street, Nelson Bay, Port Stephens, New South Wales 2315, Australia
Location: Australia > New South Wales > Greater Newcastle > Port Stephens > Nelson Bay
Amenities:
Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #4 of 7 Specialty Lodging in Nelson Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Oaks Lure 4*
Number of rooms: 57
Official Description (provided by the hotel):
Oaks Lure Apartments, in beautiful Nelson Bay, is just a short walk to the marina, restaurants and boutiques, golf courses and sporting clubs. Nelson Bay is a delightful town blessed with un-spoilt waterways, natural wonders and a captivating history. Oaks Lure Apartments is the ultimate base to explore the region.Guests can relax in style and comfort at Oaks Lure with hotels rooms, one and two bedroom apartments with generous living spaces that boast full kitchen facilities with microwave and dishwasher. ... more   less 
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Also Known As:
Oaks Lure Hotel Nelson Bay
Oaks Lure Nelson Bay, Port Stephens

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