We stayed here last year and loved the location close to town, restaurants, golf course everything. Accommodation was fine but the room was near the rubbish chute! Not good SO NOISY no chance to sleep - so so LOUD really hideous!
So this time we got an awesome chap in reservations and promised accommodation far away from the rubbish chute for our 2 rooms, not together but that was ok !
Arrived today at 1:30pm - woman on reception should be SACKED what a witch! Argued with me that no way were we going to get a room away from the rubbish chute - maybe she should have checked where the allocated rooms were - she was so rude & angry she told us to go away @ come back at check in time 2pm um hello just making point Ih Yeah! What a fool!
The 1 & 2 bed apartments are fine, no where near the chute not near one another but on the same floor as explained!
Maybe the really nice helpful friendly man could do a little training with the reception woman or maybe shes just been in the job tooooo long such bad Customer service!! Such a bad experience when trying the place to fix 1st impression!
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- Also Known As:
- The Landmark Nelson Bay Hotel Nelson Bay
- Landmark Hotel Nelson Bay
- Landmark Nelson Bay
- The Landmark Nelson Bay Port Stephens