My husband rang about three weeks in advance of our long weekend in Nelson Bay. As it was around 7pm the woman on the other end of the line at Leilani told him she was busy having dinner so he needed to call back! Being the patient darling he is he did call back the next day much earlier of course and made our booking. We arrived early the saturday morning so decided to see if it was possible to get into our room earlier. Not on your life! She was most put out at the mere suggestion of it and was very rude as she reiterated "rooms not available till 2pm" Fair enough. When we did return, after 2, my husband went in to get the keys then came back out to get bags and myself, I was overcome by the stench of dirty feet in the reception area then to top it off she didn't even take her eyes of the computor screen to greet me and grunted a "hlo" think she was saying hello. The room was old and sad and smelt, the electric jug was full of ants and the toilet seat looked dirty. We were told to lock the front reception door on our way out at night but when we got back it was unlocked with no one on duty. We left the next day around 9.30am and as no one was again at reception we just left the keys. No, don't think we'll ever go back for another visit.
- Also Known As:
- Leilani Haciendas Nelson Bay, Port Stephens
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