When we got there, we were shocked at presence of the room. The view from our room was an old tree that blocked all sight to the street. It is more of a motel than a resort, it felt more like a school camp accomadation rather than holiday accomadation. we ended up cancelling the other two nights ( which they luckly agreed to refund out money, so that's a positive: great service. There are rooms that have been revonated and are expected to be in much better comditions. The advantage is that it is near the marina and an arcade away from coles and other shops. However, we were only about 5 minutes walk from the other hotel we stayed at for the remainder of the stay at nelsons bay. So in comparison, it's probably worth the 5 minute walk for the much better accomadation.
if you really have to stay there ask for a newly renovated room, king size bed with a view of the ma...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are sorry that you have not enjoyed your time here. It sounds like the room you have booked is only partially refurbished, and has not met your needs. For other travellers this is the Standard Family room type, of which there are only 4 rooms of our 36! These seem to create the bulk of any negative comments we have recieved, so in May 2012 we will complete these renovations. They are cdurrently fitted out with brand new furniture, beds, beding, carpets, paints etc, however the older bathroom does date them a little - this we will fix as we aim to please everybody no matter the room type they choose!
We do not want any guest to have a bad time, and when you complained during the stay we would have gladly moved your room, however were fully booked. We did permit cancelling the remainder of the trip without penalty, and I hope you enjoyed the rest of the trip.
Again apoligies we did not satisfy you!
Andrew and Emily Macdonald
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.