1. Location - centrally located within walking distance to restaurants, cafes, shops, parks, ocean swimming pool and Leagues club.
2. Rooms - large in size with quality furnishings. Big TV with in-built DVD. Balcony is small but is a nice touch. Shower is huge.
3. Buffet breakfast - large range of quality continental and hot meal options. Worth taking up the breakfast option if offered as part of the hotel package.
4. Free car parking located directly under the apartments for easy access.
5. Bed - massive king size beds proved very comfortable.
1. Check In - advised by staff 48 hours prior confirming the booking that check in was 2pm. When we suggested we may be earlier than this we were advised to still come to Reception upon arrival as they would check whether our room was ready. If it wasn't they could organise to hold our luggage. We postponed our arrival accordingly to 1.55pm. Despite this we were told the room was not ready upon arrival. Instead of checking on the room's status with housekeeping while we were still in Reception, we were told they would call us when the room was ready. No offer was made to hold luggage and no advice was offered regarding where we might wait in the interim. We left the hotel. They called my mobile at 2.25pm while I was on another call. No voicemail message was left, so I assumed the room must be ready and headed back to the hotel. I was told that the room was now ready. No reference was made by Reception to the phone call or the lack of a message having been left that the room was ready and no apology was made for the inconvenience caused.
2. Reception - Reception failed to explain hotel facilities adequately, including that car parking was available or how to access it at the time of checking in.
Although there was supposed to be 24 hour reception, we found this service wanting. We woke up around 4am to find our room extremely cold and the unit leaking water on to the carpet. We tried adjusting our air conditioning via the remote but the unit did not respond. We called Reception but no-one answered and it went to voicemail. Despite leaving a message, no one called us back. There were no instructions for the air conditioner in the room so we were forced to climb a chair to try and find the manual override button and switch it off. We called back Reception 20 mins later to avoid them waking us up by calling back. Although Clint at Reception kindly offered to come up to the room to check the unit, there was no apology or explanation for not having responded to my earlier message.
3. Car park - no security on the car park. Seemed to be a lot of people other than hotel guests parked in the car park when we stayed, especially people visiting the beach or restaurants and bars nearby, limiting the number of spaces available to genuine hotel guests.
4. Bathroom - no shelving space to put your toiletries on and no bath which seemed odd as the shower and bathroom if anything were oversized.
5. No swimming pool - although the ocean swimming pool is close by (around 500m walk from the hotel) it was inconvenient to have to leave the hotel and walk for about 10 mins to go for a swim.
6. Lack of waterview rooms - despite being located on Kiama harbour as the name of this hotel suggests, disappointingly it offers very few rooms with genuine waterviews and these I am told generally book out very quickly. Majority of rooms face on to the railway line or suburban streets.
6. Room service - we called at 2.30pm on a Saturday afternoon to order in-room meals from the menu in the room. We were advised that the only options through till 5pm were wedges, chips and pizza despite no suggestion of time limitations on menu in the room. If we had known this we would have placed our order earlier. We chose to walk a block from the hotel and found a wonderful array of cafes, takeaways and restaurants more than willing to offer us a wide range of quality food at half the price irrespective of the time of day.
7. Room maintenance - found the soap holder in the shower worn and grubby, with remnants of soap from previous guest still on it. Power outlet next to bed was found to be loose in the wall.
1. Rooms - select a room with a waterview if you can. Failing this try to get a room with a balcony and preferably on the higher floors away from the railway line. If you like quiet rooms or are a light sleeper you could also request a room away from the lifts and house-keeping rooms towards the end of the corridors. We stayed in a room on 3rd floor facing Minnamurra St which we found to be very quiet despite staying on a weekend during school holidays.
2. Bring your DVDs - in-house movies are expensive at $15.95 a pop. The TVs offer in-built DVDs.
3. Visit the cafes and restaurants close by - they offer quality food at reasonable prices and you can walk to most of them. Many offer BYO. No need to restrict yourself to the hotel's food or prices.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for your detailed feedback on your stay at The Sebel Kiama. Your feedback and suggestions will ensure that we are continually improving the quality and service of our hotel.
I apologise that there was some confusion in regards to when your room was ready and that you were not porperly informed about the facilities within the hotel..
The bathroom issues you mention are being rectified as we speak.
I agree that a pool would be a welcome addition to the facilities we have on offer. There are plans investigating future development for the site and I can confirm that a pool, gym and day spa are high on the agenda. I hope that we can provide these facilities for our guests sooner rather than later.
Appreciate your thoughts,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.