Do ALL you can to avoid this company. extremely rude staff.
prebook our slots from 1 month before for the whale watching tour. we were doing a driving holiday from sydney to melbourne, dropping by jervis bay for just 1 day for this.
all booked and we thought great...turn up on time for the 12.30pm cruise and was told 'we tried to contact you via email last night. we had to cancel and change you to 10.30am cruise...and you missed it'.
I queried why only last night you decide to cancel...and I travelled far to come for it. the answer i get is 'Why Not'.
extremely rude and my guess is they cant get enough people so they just decide to cancel.
totally understand they can change the schedule but the rudeness is not the type i expect.
go to the other one down the road. much better. see my other review.
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