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“Efficient and great for girls weekend away” 4 of 5 stars
Review of Mercure Gerringong Resort

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Mercure Gerringong Resort
4.0 of 5 Hotel   |   1 Fern Street, Gerringong, New South Wales 2534, Australia (Formerly Bellachara Boutique Hotel)   |  
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Ranked #1 of 1 Hotels in Gerringong
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“Efficient and great for girls weekend away”
4 of 5 stars Reviewed February 9, 2013 via mobile

We picked up a scoopon deal for this "mystery hotel" in Gerringong- turned out to be Mercure by the sea. For only $159 you got overnight stay king deluxe balcony room, buffet breakfast, bottle of wine on arrival, $50 dining voucher and 25% off at the day spa.

I recommend booking early as with all the vouchers the weekends filled up quickly. We brought 3 vouchers for 6 girls and were given 3 rooms right next door to each other- rooms 306, 307, 308. Rooms 306& 307 were interconnecting suiting us perfectly. It seems the set up of 306 & 308 were the same with a little fridge and microwave, shower only where as 307 had a mini kitchenette and bathtub.

Service was very efficient and I'm so happy we chose to spend a whole weekend here, we basically never left from arrival Saturday lunch to Sunday check out. We had booked high tea for lunch, followed by day spa treatments plus dinner reservations - all we correct when we arrived so very much appreciated given the 3 bedrooms were made under separate bookings names and references.

I booked high tea for the 6 of us and even though they recently changed high tea to only the 1st Saturday of the month they abided to our booking made prior to the change. The price is $39 pp with sparkling wine and the tea and coffee is unlimited and self serve from the coffee machine . The restaurant decor is fresh and clean, loved how there are couches around if you didn't want to sit the table. Food was good and plentiful, we didn't finish it all so they kindly gave us a takeaway container as they knew we were staying overnight.

The day spa was able to accommodate all 6 of us at once and they even pampered my niece of 5years with a mini manicure and pedi. We had 3 couples rooms and the ladies were nice and the bathrooms with nice warm showers were lovely.

One bad point was there was no wine on arrival in either of 3 rooms. We called reception they said it should be there but if not just to simply pick up 3 complimentary bottles from the restaurant. The head of the resturant, an older lady was very blunt and obviously there had not been in communication for the reception about us coming down- I was told that there was only wine given when you dine in. Luckily I came prepared and showed her the confirmation for all 3 rooms and our deal.
No apology from the grumpy lady instead she just commented there were different deals coming through she just couldn't keep up.

So note, if you purchased your stay on a deal bring a printout with you to avoid any problems.

Happy hour was a hit ( malibu splice- yummy) $9 for cocktails and as we arrived 20mins before it ended the waitress was more than happy to take a large order from our table with a few happy hour drinks ordered each. Dinner was nice, nothing to complain about. As we had $50 credit voucher per room- they suggested we just charge the whole dinner tab to one room and upon checkout they would merge the credit vouchers for all 3 rooms totalling $150 off that bill.

Next morning, breakfast we were greeted by the same unhappy stern older lady- not how you want to start your morning! Breakfast selection was good and replenished quickly.

No problems with checkout either. I would like to thank the staff at reception who took all our bookings and ensured all that was requested was met.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hussein A, General Manager at Mercure Gerringong Resort, responded to this review, February 17, 2013
Thank you for your feedback, I shall share your constructive comments with our team.

Its a positive way for us to improve on our service standards.

Its great to share a lovely weekend away with friends and we really look forward to welcoming you back in the future.

Sincerely

Kellie Stapleton
General Manager
Mercure Resort Gerringong by the Sea
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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399 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • Any
English first
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 6, 2013

We stay at the Mercure Gerringong last weekend and was very happy with our night there. The room was big with great views, clean and the bed was good.Staff were helpful. We had dinner in the restaurant which was excellent, service was also good.
Breakfast had lots of choices but the coffee was very poor

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wagga Wagga, Australia
1 review
5 of 5 stars Reviewed February 4, 2013

Fabulous stay, our room with balcony was bright and airy. The food was exceptional, great spread at breakfast and the dinners delicious. Great value for money for us as we are Accor members. We loved Gerringong and would definitely stay with Mercure again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hussein A, General Manager at Mercure Gerringong Resort, responded to this review, February 17, 2013
Thank you for your feedback regarding your recent stay at the Mercure Resort Gerringong, I will share your feedback with our team as we are always striving to improve the quality of our services.

Thank you, we look forward to welcoming you back.

Sincerely

Kellie Stapleton
General Manager
Mercure Resort Gerringong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2013 via mobile

Stayed at the hotel on the 24th january a Thursday, really pleased with my room I had a balcony 300 room. The place could use more care on there greenery, hedges front lawn etc. Dined in the restaurant that night, had lovely customer service from the head waiter or manager in charge, tall and very well spoken. It was a busy night and we were aware of that by him. The prices of the menu were a bit pricey, however the quality of the dishes were amazing, with the restaurant seemed jam packed, with the head waiter and female waitress on, did a really great job considering it was only them 2. Great wine menu and great service, mercure Gerringong you really pleased my husband and I, experience in the restaurant. An excellent stay, I will be back and spreading the word, well done.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 27, 2013

They have just finished refurbishing their rooms and amenities, and our room was a decent size, lovely style, clean and modern. They have a nice big couch to relax and watch some TV overlooking our balcony and bushland views over the tennis court. We ate at their restaurant Bella Char - all I can say is WOW! The place is gorgeous with lovely high ceilings and a lovely cosy atmosphere, but still kid friendly with comfy couches in the middle if you just want to pop in for a drink or two. The food was absolutely amazing, easily as good (and in a lot of cases much better) as some of the best ones we have in Sydney. I had the Salmon and it was perfectly cooked and tasted amazing, and my husband had the Lamb which was mouth watering and juicy, great portion sizes. Dessert was to die for I had the Coconut Panacotta with lychees and mango...I could have had another one even though I was full...it was so yummmm! A few drinks later and we drifted back to our room extremely satisfied. They have two pools, a nice quiet one around the back for lounging around with a book, and the one out front for the kids. They also have a really nice bar area outside with comfy couches overlooking the pool. They have done the place up very nicely and the staff very very friendly and attentive. We were very happy with our stay. We will definitely be back!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Gerringong Resort

Address: 1 Fern Street, Gerringong, New South Wales 2534, Australia (Formerly Bellachara Boutique Hotel)
Phone Number:
Location: Australia > New South Wales > Gerringong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Gerringong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Gerringong Resort 4*
Number of rooms: 52
Official Description (provided by the hotel):
Mercure Resort Gerringong, only 2 hours south of Sydney on the NSW south coast & 5 minutes from the beach. With 52 king rooms, an award winning restaurant, an indulgent day spa, 2 swimming pools, tennis court, a sun drenched garden courtyard & a kids play area... for holidays, events, conferences & weddings. Created to offer guests a personal experience... with views overlooking the hinterland, across protected wetlands & back to the sea. Enjoy the local charm of Gerringong, the Illawarra & the Shoalhaven where you’ll find golf, boutique wineries, scenic attractions, coastal walks, rainforests, recreation theme parks, kids attractions, fantastic shopping in many boutiques & the weekend markets…..so much to see & do ! ... more   less 
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Also Known As:
Mercure Resort Gerringong By The Sea Hotel Gerringong
Bellachara Boutique Gerringong

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