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“Great Stay” 5 of 5 stars
Review of Quest Campbelltown Serviced Apartments

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Quest Campbelltown Serviced Apartments
4.5 of 5 Condominium   |   1 Rennie Road, Campbelltown, New South Wales 2560, Australia   |  
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Hotel amenities
Lue, New South Wales, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Great Stay”
5 of 5 stars Reviewed September 16, 2013

I stayed for three nights in early September as my daughter was playing locally in a state rep carnival. I booked a one bedroom apartment then at a later date requested an extra bed as I managed to pick up an extra child at last minute. My request was accommodated without issue even at last minute. The room was clean, comfy, modern and had all home away from home bits and bobs. After 3 long days of sport it was nice to come back to a made up room every night and it was close to many different dining options. The staff were friendly, the parking secure and I will definitely be recommending and staying again. Thank you.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quest Campellto... M, Manager at Quest Campbelltown Serviced Apartments, responded to this review, September 17, 2013
Thank you so much for taking the time to leave your feedback.

We are delighted to see that you and your daughter enjoyed your stay with Quest Campbelltown during your sporting travels. We hope that your daughter was successful in her event! It is great to see that our staff were also able to exceed your expectations at various points throughout your stay. We understand the relief of coming back to your room made up after such busy days.

We will certainly circulate this feedback through the entire team, and look forward to welcoming you back in the future.

Kind regards,

Joshua Nadzielski
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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63 reviews from our community

Traveler rating
    34
    19
    4
    2
    4
See reviews for
22
12
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Melbourne Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

Ive been staying here for 2 years now and every experience is exceptional. The staff are 100% service professionals and the rooms are always perfect.
This is an establishment that really listens to their customers and strives to achieve.

Loved the addition on the stocked minibars..and the new pillow top beds were wonderful.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quest Campellto... M, Manager at Quest Campbelltown Serviced Apartments, responded to this review, September 4, 2013
Thank you for taking the time to leave your feedback, and we are delighted to continue having you stay with us when you are in the area.

We certainly aim to exceed all our guests expectations, and we are delighted to hear that we have been able to with you.

It is also wonderful to hear that our upgrades to our apartments (including the luxurious mattress toppers on our Executive apartments and in-room Mini Bars throughout the entire property) are providing our guests with an enhanced experience when travelling for the Macarthur region.

Thank you once again, and we look forward to seeing you soon!

Kind regards,

Joshua Nadzielski
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 14, 2013

Very comfortable place to stay, we used an apartment with three rooms, ended up being relatively cheap. If the other Quest apartments are like this, then well worth using them. Clean and comfortable. the Town is not far away and its near a pile of eat out restaraunts. A really good experience overal.

Room Tip: all looked very good... the multiroom apartment is great for a group.
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quest Campellto... M, Manager at Quest Campbelltown Serviced Apartments, responded to this review, September 4, 2013
Thank you for providing your feedback around your recent stay at Quest Campbelltown. We are delighted that you and your guests enjoyed your stay. We certainly agree that the 2 and 3 Bedroom Apartments provide a terrific option for guests travelling together in a group, and certainly provide a cost effective way of travelling for guests normally staying in two separate spaces.

Please don't hesitate to contact us directly next time you are in the area as we would be delighted to have you stay with us again!

Kind regards,

Joshua Nadzielski
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 14, 2013 via mobile

The reception staff were very friendly and efficient.

The rooms are lovely. They were big and modern with good facilities. I would stay here again.

The only thing two things that did disappoint me was you had to pay extra for parking which I appreciate it was secure but I think it should be included in the price as the price is not cheap.

Also I think that any accommodation place should not charge a credit card surcharge when paying for the bill. No one travels with that amount of cash these days so to me it seems like a money making exercise. Especially when they charge more than the merchant fees the bank charges.

Apart from that like I mentioned earlier I did like the rooms and staff and would stay there again if we come back to Campbelltown.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quest Campellto... M, Manager at Quest Campbelltown Serviced Apartments, responded to this review, September 4, 2013
Thank you so much for taking the time to provide your fantastic feedback. We are delighted that you enjoyed your stay and that the facilities and quality met your standards.

We have implemented a small fee for secure car parking as on July 2013, where Quest Campbelltown is able to now provide further security and maintenance to this area so that all guests are comfortable and have peace of mind with their vehicles and belongings. We have aimed to keep this cost as low as possible being $10.00 is for a 24 hour period.

We understand that the Credit Card surcharge is sometimes a small concern, however whilst many places are passing on a 3-4% surcharge (with some extra exceptions with AMEX), we have been able to pass on only the small transaction percentage passed on from processing.

Thank you again for providing your feedback. We would love to have you stay with us again in the future.

Kind regards,

Joshua Nadzielski
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New South Wales
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 13, 2013

Rooms are tidy, very clean and great for families. Fully fitted out with kitchenette and cooking equiptment. staff pleasant and very professional. Great spot near eatries and good selection. Sone restaurants close by. Outback steak house very nice.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quest Campellto... M, Manager at Quest Campbelltown Serviced Apartments, responded to this review, July 9, 2013
Thank you so much for your feedback!
We are delighted that you enjoyed your stay, the facilities that we offer to all our guests, and the location that we are placed. I will ensure that all staff at Outback Steakhouse in Campbelltown are also aware of your feedback.

Thank you once again, and we look forward to welcoming you back!

Kind regards,

Joshua Nadzielski
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 11, 2013

Room was very clean and comfortable for our short stay. Staff were very welcoming and friendly both on check in and check out. The hotel is located in a fairly busy part of Campbelltown and some people may be bothered by the road noise - take some ear plugs! We were bothered with noise from our neighbour in the next room and also people talking in the carpark (Ibis Budget is right next door) at 3:30am - not the hotel's fault but annoying nonetheless. You are required to pay a $200 fee on check in (in case you decide to party hard and cause damage to the apartment) and 3 days later, this still has not be recredited back to my card - that is not good enough I'm afraid Quest.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quest Campellto... M, Manager at Quest Campbelltown Serviced Apartments, responded to this review, April 16, 2013
Thank you so much for taking your time to review your experience with Quest Campbelltown!

We are delighted that you enjoyed your short stay with us. We would definately like to discuss further with you the noise concerns you did have with regards to people talking in the carpark next door and that this could be heard from within your apartment. We haven't had this comment from any guest prior, and would definately like to check the apartment to make sure there are no maintenance issues with regards to this.

Also, with regards to your $200.00 pre-authorisation, this may take 4 to 5 workings days on some occasions to release and slightly longer with a debit card. This is a holding only by the bank, and set up to expire automatically for the period in which incidentals can be assessed. Please contact us at your earlist conveniece and we can certainly assist the process by forwarding a Letter of Release to the bank on your behalf.

Thank you again for your review, and we look forward to having you stay with us again in the future.

Kind regards,

Joshua Nadzielski
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolwarra, Australia
Top Contributor
74 reviews 74 reviews
45 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 23, 2013

This hotel is top rate! Welcoming reception staff, clean large rooms with well equipped kitchenette, Comfortable bed and pillows! There is also a gym and insure 'free' parking. Unlike other hotels that have paper thin walls, these rooms are very quiet! No room service or dining room for evening meals but the hotel is in walking distance to a variety of restaurants and eateries. There is a buffet breakfast if you don't want to make your own in your room! Highly recommend this hotel for families and corporate guests.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quest Campellto... M, Manager at Quest Campbelltown Serviced Apartments, responded to this review, March 26, 2013
Thank you so much for your terrific feedback!

We are delighted to hear that you thoroughly enjoyed your stay with Quest Campbelltown. It is fantastic to see that some of the features and services we pride ourselves with (such as our quality and service) exceeded your expectations.

Feedback such as yours is passed on throughout the whole team and all staff are delighted to read it, and are committed to delivering these qualities time and time again.

We look forward to welcoming you back to Quest Campbelltown in the future!

Kind regards,

Joshua Nadzielski
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Campbelltown Serviced Apartments

Address: 1 Rennie Road, Campbelltown, New South Wales 2560, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Campbelltown
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Campbelltown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Campbelltown Serviced Apartments 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
At Quest Campbelltown as our guest you will experience reliable, professional and genuine friendly service. The property is ideally located (off the M5 and near the M7) and purpose built to accommodate both corporate and leisure travellers. Quest Campbelltown offers a range of accommodation solutions from studios, one, two and three bedroom serviced apartments, onsite conferencing facilities, secure onsite car parking, gymnasium and an alfresco BBQ terrace. Our accommodation is modern, stylish and designed for your comfort. All apartments (excl. studios) feature fully equipped kitchen and laundry facilities, separate spacious living/ dining areas, broadband internet access, Foxtel TV and separate work areas. With all the comforts of home and the convenience of our location, Quest Campbelltown is the perfect accommodation choice for nightly, weekly or long terms stays. ... more   less 
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