We booked the Belongil Penthouse for a girls weekend away. The unit had a double lockup garage, a double room with ensuite, a twin room and a fold out sofa bed in the media room.
Nicely presented, however a number of things ensured that this room was not value for money.
At $700 per night, expectations were high. Entering the unit, by walking under the stairs of the unit above, the entry way had not been cleaned with insects and spiderwebs near the door. As you enter the unit, the wall paint has clearly over time been worn away and when the light hits the wall you can see old water trails down the paint.
The master bedroom was nice, but upon our arrival we noticed that one of the bars on the window shutters was broken, and obviously so - a cleaner should have noticed this. Also the master bedroom had a queen, I would have thought at this level, kings were standard. The media room contained the the sofa bed, however had no blinds, both a problem as a media room and an additional bedroom. It also had a smaller tv then the lving room not quite sure what qualified it as a media room except being able to call it such to sound more lush. The whole room orientation was not layed out for this use either, for if sitting on the couch to watch the television, one
The main lounge, dining and kitchen were open and very presentable. The couch was comfortable. The dining table was spacious The kitchen was ok and moderatley equipped.
The air con in the unit was moderatly ineffective and made a noise - I suspect it needs a service.
The pool and out door area was unuseable sadly as we attended on a wet weekend and whilt a lot of it is undercover there were more mosquitos then we could deal with and the pool had some local residents - a number of frogs and toads. This pool is really on a small lap pool nothing more - only one person at a time could swim here.
This unit could have been great. The rain is out of their control but a number of other things could have been done to lift this from average and over priced to great.
Things that could have been better, clean and with out breakages, the provision of a coffee machine\fruit bowl\welcome bottle of champagne. A carton of milk. Not just a couple of small 15ml long life containers but actual milk, curtains in the media room/extra bedroom, Citronella candles or bug zappers outside. FULL FOXTEL.
There is a cafe outside that does nice food, and a cab to Byron costs $12-15
So in all, this apartment was nice and my gripes may seem petty, but at $700 a night, I believe I have earned that right.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review of East on Byron. The Belongil Penthouse is one of our best units and is very popular. It is unfortunate that you happened to be here during one of the worst storms we have had in many years. I do remember that you arrived very late as your flight could not land due to the bad weather.
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Our maintenance is of a very high standard and we are often complimented on it however, this particular weekend, you may have found insects and even the odd spiderweb outside your door as we had almost cyclonic conditions.
The media room has a sofabed. We wrongly assumed you were 3 couples so thought that a double sofabed would be adequate. We apologised for this at the time and did not charge you for the 6th person. We also gave you a free 4pm check out (usually $49) and two bottles of Champagne to make up for the inconvenience PLUS a $100 refund.
The lap pool is advertised as such and 2 swimmers can easily use it - and frequently do without problem. I wouldn't imagine that a lot of swimming took place during the weekend you were here though as it was just too rainy.
We really did our best to ensure that your stay was made more enjoyable and we are sorry if the weather and flight delays spoiled it a little for you. We guarantee that if you come back when the sun is shining you will love East on Byron!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.