I had never been to Byron but had heard many great things. Staying at this place really ruined our trip and if it wasn't for the good times we had outside our stay then our trip here would have surely been tainted. I and 3 friends stayed in the 2 bedroom studio. We drove up from Brisbane after finishing work Friday at 5pm and hit a traffic jam on the highway.
We called the manager to let her know we would be late. From that first moment we called, the rude and disrespectful behaviour started, her tone was pushy and not at all polite and she started accusing us of lying saying she couldn’t hear traffic in the background and alleged that we were not in a traffic jam but had stopped off for a drink!
After trying to reason with her to see if she could leave a key out somewhere, which she said no, she called me ‘rude and condescending’ and threatened me saying ‘If I speak to her like that again we won’t be staying there’. After this we realised what we were in for and tried our best to stay calm and get down there asap. On our arrival we were made to feel unwelcome and inconsiderate.
The next morning we were accused of running around that night at an early hour in the pool area and even a nudie run which is impossible as we were so exhausted from our trip down we had gone to bed by midnight!
This followed a series of run ins with the manager, we continued to feel unwelcome, were spoken too and treated like school children on camp, with a grumpy, mean and tactless manager. She was intrusive, poking her head into our rooms and speaking over the top of us when we spoke, then saying we were speaking back when we asked her to reason.
To top it off when we signed out the final day we were told a $300 bond would be held from our account and put back in if everything was fine, this money was only put back into our account OVER A MONTH LATER, after having to ring, give invoice numbers and persistently ask where out money had gone or what the problem was. Of which there was none that’s why our money was given back.
However it’s this type of unprofessional running of a business that made us realise she could have kept the money as it would be our word against hers, that’s the scary thing and I wouldn’t wish what we went through on anyone.
The people who run this place have NO IDEA how to interact with people, let alone holiday makers just wanting to be left in peace! Do yourself a massive favour and avoid this place at all costs!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.