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“Good and bad” 3 of 5 stars
Review of Byron Lakeside Apartments

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Byron Lakeside Apartments
3.5 of 5 Condominium   |   5 Old Bangalow Rd, Byron Bay, New South Wales 2481, Australia   |  
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Hotel amenities
Helsingborg, Sweden
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
“Good and bad”
3 of 5 stars Reviewed January 15, 2013

A spacious one-bedroomed ground floor unit with shared carport. Quiet area but not within walking distance of the town and the nearest beach (Tallow Beach) is a 20-minute walk from the complex. Old, worn and a bit shabby on the inside, minimal cleaning done (the tiled floors haven't been washed for a long time) but everything worked - large top loader, tumble drier, large fridge with freezer box, new flat-screen TV, slowish free wifi. The bed mattress had one spring poking up but as this was right on the edge it didn't affect my sleep. Large bathroom with bathtub and shower. Small pool area and the lake is really a water-lily covered pond. At 200 dollars per night, this was definitely over-priced.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony B, Manager at Byron Lakeside Apartments, responded to this review, April 1, 2013
Hi,

Thanks for you review.

We are dissappointed to hear that the unit was not up to standard with the cleaning. We will give the feedback to our cleaning department and work hard to lift efforts.

The unit was booked in peak season January prices so $200 a night is quite a bit more than the normal rate unfortunately.

We also understand that the unit needed to be refreshed and to that end, the unit you stayed in has now been been totally renovated.

There is also one other unit, that has attracted 90% of our negative reviews over the past 12 months. This unit is no longer in the letting pool, as we look to increase the standard of our accommodation apartments.

Many thanks again and we very much hope to see you again, staying in a sprarkling newly renovated apartment!

Best regards,

Anthony.
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61 reviews from our community

Traveler rating
    25
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23
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 11, 2012 via mobile

Our family recently stayed at Lakeside, in a group of four adults and two kids. The three bedroom apartment two story duplex was well equipped, had comfortable beds, was very clean and backed onto the lake. There was a kitchen, laundry, three toilets and balcony upstairs and down. For the size of the apartment and price we were very happy. We cooked dinner on a couple nights, dining on the back deck. There is plenty of wildlife around as the apartments are surrounded by national park.
The kids, and us were genuinely thrilled to see an Echidna foraging for lunch one day, in the garden bed out the front of the apartment! We'll be back for sure!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony B, Manager at Byron Lakeside Apartments, responded to this review, April 1, 2013
Hi,

Thank you for the glowing review!

We are genuinly thriled that you and your family enjoyed your Byron Bay stay with us.

We look forward to seeing again soon!

Best regards,

Anthony.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 5, 2012

Stayed 3 nights on business, good sized rooms with soft but comfortable beds.

Downstairs area with lounge, kitchen and dining was well sized, nice couches, good cooking facilities.

No Aircon, but fans seemed to keep it cool enough.

The place is in need of a refresh, but will be fine for another few years if it's kept clean. The owner was very helpful and friendly, offering free wifi and happy to order taxis etc.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony B, Manager at Byron Lakeside Apartments, responded to this review, April 1, 2013
Hi,

Thanks for taking the time to write a review.

We are pleased that the beds were comfortable .

We appreciate your feedback regarding the general refresh. We are working hard to refresh all elements of the rooms and grounds and the beds and pillows are one area of prime importance!

It is our goal that returning guests will comment that the standards of the apartments and resort grounds have gone up!

We hope to welcome you back again soon.

Best regards,

Anthony.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 13, 2012

Recently we spent a couple of days at Byron Lakeside Holiday Apartments.

I would recommend this place to stay in Byron Bay.  The apartments are either 2 or 3 bedrooms self contain service apartments.  We stayed in a spacious 2 bedroom apartment with an en-suite, large lounge room, kitchen and second bathroom toilet.

The bed was very comfortable and the furnishing was tastefully done.

There is free Wi-Fi and the setting is very relaxing with its own swimming pool and picturesque lake within the property.

Although the property is situated 5 minutes outside the town centre it is especially quite and peacefull in the evening.

The management of Anthony & Fiona were both friendly and helpful during our stay.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony B, Manager at Byron Lakeside Apartments, responded to this review, April 1, 2013
Hi Daniel,

Glad to hear that you enjoyed your stay. We appreciate the feedback.

Being out of town things are pretty quite in the evenings.

Really hope to see you come back again!

Best regards,

Anthony.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed October 7, 2012 via mobile

Expensive for budget accommodation.
Mold on blinds. Only a quarter of a roll of toilet paper and no second roll supplied. Kitchen floor tiles chipped throughout. Living room furniture and carpet unclean & musty.
Will not be staying here again.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony B, Manager at Byron Lakeside Apartments, responded to this review, January 19, 2013
Thank you for the feedback which is fully noted. We will work hard to ensure the cleaning and inventory issues are addressed. As (previous) avid travellers ourselves, we expect that our accommodation be sparkling clean and expect it of the cleaning team here.

Our holiday apartments are 12 years old and as such updating elements here and there is a priority. We are fortunate that most owners have recently renovated where needed. But there are a couple of apartments where the owner will not. We are working on them!

Byron Lakeside offers spacious apartments at a great price point. We dispute the claim that the apartments are overpriced. For instance, with six adults staying in one of our three bedroom double story Lakeside apartments, at $235 a night, the rate works comes in at under $40 an adult, less than the backpacker’s in town and with full kitchen/ laundry, generous outdoor living areas and three separate toilets. I guess it explains why we host so many wedding groups.

Best regards,

Anthony Barnet
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Wycombe, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 5, 2012

We stayed with our 10 month baby in a one bed apartment. The facilities were excellent with washing machine, dryer ironing board etc. The kitchen was also well equipped.
The area and neighbours were quiet. There was signs stating zero tolerance to noise.
Anthony was very responsive and accommodating to any queries we had.
We would definitively recommend and stay here again.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Hoxton NSW
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2012

Recently stayed for second year in a row at Byron Lakeside
Had same 2Br unit as last year Very Happy !!!!
Unit was spotless & well maintained no issues Great Property
Would recommend Highly The apartment was spacious for our family of 3, bedrooms were locatedat front & rear of apartment. It was clean and included a tropical planted deck area outside and an enclosed garage with washer & dryer which was great given that it rained a few days.

Room Tip: Unit 5 was our apartment
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Byron Lakeside Apartments

Address: 5 Old Bangalow Rd, Byron Bay, New South Wales 2481, Australia
Phone Number:
Location: Australia > New South Wales > Byron Bay
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #38 of 58 Specialty Lodging in Byron Bay
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Byron Lakeside Apartments 3.5*
Number of rooms: 21
Official Description (provided by the hotel):
Byron Lakeside Holiday apartments have been proudly welcoming holiday makers from all over Australia, and the world, for many years offering accredited four star service, at very reasonable prices, and with a sense of country hospitality Byron Bay is famous for.Our Byron Bay accommodation offers you the choice of 1, 2, or 3 bedroom apartments that come with the added comfort of an ensuite in the main bedroom and a second bathroom to service the other bedroom. All accommodation apartments are fully self-contained with kitchen, laundry, TV/DVD, Cable TV, telephone, bathroom and also with wireless internet available. ... more   less 
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