Such a disappointing stay. Self-catering does not equal penny-pinching, and this is how the Breakfree felt. From the constant reminders that we would be charged a $30 cleaning fee if we didn't do our dishes or remove our rubbish, to only having one towel each and one set of linen for a 7 night stay (hot weather and activities meant we used our one towel for 11 showers each - often damp). A result of Breakfree's you-clean policy is that our dishes were cleaned by the previous tenant! Did they use hot water and detergent and clean them properly (like a paid hotel cleaner hopefully would)? Judging by the marks on the plates...no they did not. Ick!
God forbid if we wanted to use the pool or the COLD spa pool (our week was pretty cool and overcast with rain) - a pool towel cost $5 to use! When I asked reception for new batteries for the tv remote that wouldn't work, you'd think they were made of gold. I was told they were only replaced at Christmas and I shouldn't need them. After the necessary paperwork was done (!) they did give me two new AA batteries. These didn't work. They looked into it further and discovered the problem was with the TV not the remote - nothing was done to fix this.
Aside from struggling with the broken TV all week, we also struggled with the challenging bathroom. It was small, super small, which wouldn't have been so bad if we had some hooks (or similar) to hold our toiletry bags/clothes/pyjamas/robes - a fairly basic requirement. The shower had a small soap dish on the wall - again it would have been great to have a shelf for our toiletries. The shower itself squealed every time it was used. This was about as enjoyable as having to reset the fuse in the power box when it shorted because we wanted to use the toaster at the same time as the TV. Maybe we were expected to fix the unit ourselves...should have packed my tools.
Be warned, this hotel, instead of pre-authorising your credit card, actually puts a $200 hold on your card. This money is not released by the hotel when you check out, but instead lapses after 7 days.
Other things you should know - rooms not fantastically clean, no direct access to the beach, reception only open 8/9am-5pm, some first floor apartments still require you to climb small set of stairs.
The only saving-grace of this property was their new receptionist Lizzie. She was an absolute ray of sunshine and the only thing that made us feel welcome there. She was helpful, friendly and personable.
This property has so much potential, but there practices and some small maintenance issues REALLY let it down.
Rooms are quieter at the back of property.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thanks for your comments regarding your recent stay. We apologise for the inconvenience that the maintenance items caused and your suggestions will help us to ensure the comfort of future guests. As self catering apartments we do ask our guests to leave them neat and tidy on departure, the cleaners do check & clean dishes where necessary and we apologise that in this instance they lapsed. The spa is heated, however the gas heater was faulty and dangerous and was turned off as the plumber was waiting on a part.
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Although we do not have beach access we are only an easy 5 minute walk to the beach.
As part of our advertised procedures a $200 pre-authorisation at check in is required.
Lizzie is the latest addition to our team and it's great to hear how much you enjoyed her service.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.