I was one of the 'select crowd' you are talking about.
I seldom write reviews, but I feel compelled to, after our experience of you and the nastiness and aggression you showed the staff at Harvest.
You and your partner were seated at the bar on the veranda outside the cafe itself. Right opposite the window where the coffees are made. We came and sat beside you; my neighbour, her dog and I.
You were disgruntled when my friend and I turned up. It showed. It's a busy time of the year, Christmas, and you're right - we did see a lot of friends as we walked in. Neighbours, farmers, the local mechanic - it's that kind of a place. We also know the staff well. We come here often, and the staff have become our friends. They are good people. They care about their work. They care about their customers. That's why so many locals make it their 'local'. That's why we hugged people and wished them Merry Christmas. Not because we're the 'beautiful people'. Far from it. We were in our farm clothes - daggy, hot and sweaty. That's why we sat out on the veranda at the entrance. So that people who were at Harvest for the dining experience could enjoy the space and service inside the cafe. As you could have.
So you got your pastries, but your coffees didn't come. You'd obviously been there for a while. Why didn't you pop your head through the window and inquire about your order, or have one of the staff chase it up? It was obvious they were getting slammed. It's Christmas, and the place is popular. Sometimes mistakes happen. I think all of us at some stage have had the experience of an order being forgotten or wrong.
Yes, the staff know our coffee order. We've been going there for years. If you came here often they'd know your preferred beverage too. What rubbish that someone 'bumped' your order for ours. The rush was over, it was quieter and people were being served more quickly. I don't know what happened to your order. Did I mention they'd been very busy and mistakes do happen?
When the manager found out what had happened, and that your coffees hadn't come, she was so apologetic. You could tell she was upset. She offered you free coffees. She offered to pay for your pastries.
And what did you do? You were aggressive, rude, disgruntled and threatening. Instead of being a decent person, you loudly advised that obviously you'd received deliberate poor treatment because you're not a local. You made it very clear (and I was sitting close enough to hear your loud cranky rant) that you were going to write a damning review on trip advisor. Which you then did.
I'm really sorry you had such a bad experience. I'm also sorry that you weren't able to speak up and ASK about the delay with your order.
But mostly I'm sorry for how upset the staff were that they couldn't make it right for you and were then shaken by your bullying, that you were so offensively aggressive, and that you wrote such a misleading review.
Harvest have a fine team of dedicated staff. Great food. Great coffee.
I'd recommend the place in a heartbeat.
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