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“We will return” 5 of 5 stars
Review of Grand Mercure Bowral

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Grand Mercure Bowral
4.0 of 5 Hotel   |   9 Kangaloon Road, Bowral, New South Wales 2576, Australia   |  
Hotel amenities
Ranked #3 of 9 hotels in Bowral
Forster, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“We will return”
5 of 5 stars Reviewed October 24, 2013

Extremely happy with our room, very clean, best mattress we have ever slept on. Really great place to stay. Highly recommend and we will return. Very clean. convenient parking, nice & quiet. Very happy.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at Grand Mercure Bowral, responded to this review, October 24, 2013
Dear Mervis,
Thank you for your lovely post. It is fantastic to hear that the mattress was the best one that you have ever slept on. This would have helped with you having a great good night's sleep and being more rested so that you can enjoy your holiday. Thank you for the review and hope to see you again soon.
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63 people have reviewed this hotel

Traveler rating
    15
    35
    9
    4
    0
See reviews for
17
34
1
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 23, 2013 via mobile

We had a great weekend away in bowral.

The hotel is easy to find and easy to park. It is slightly odd it is built in with lots of permanent residential housing but never the less a good hotel.

The location is easy to get into the town.

We went for a swim one morning, I would nt recommend the facilities,small and not often used.

Bowral is a great break away and I would recommend the hotel to others if they were heading that way.

Neil

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at Grand Mercure Bowral, responded to this review, October 24, 2013
Dear neiljrodgers,
Thank you for your review. It is fantastic that you had a great weekend and that the location and access to our property was convenient. There are a lot of guests that prefer that quietness of the facilities as it gives them personal time during their stay. Thank you again for your review and recommending us to others. We look forward to seeing you again in the future.
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 8, 2013

I heard so many great reviews about this hotel. I was quite disappointed to say the least when I arrived.

The grounds were very nice and well kept, the room was a decent size also, though as a Le Club Accor platinum member, I received none of the program benefits at all.

The fridge in our room smelt really bad and when I mentioned this upon my checkout, it was noted and I'm sure something would get done about it.

The unit we had (103), was quite noisy as it is near the main road, I also had to contend with kids and teenagers slamming doors and being routy and 1 in the morning.

All in all, if I return to Bowral I won't be returning here, I would have preferred to have paid some extra $$ and stayed at a lovely country like resort and spa, but I booked on the feedback I was given. But at least I know now.

I hope this helps.

Stayed October 2013, traveled as a couple
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AccorVacationClub, Guest Relations Manager at Grand Mercure Bowral, responded to this review, October 17, 2013
Dear Robert H,
Thank you for taking the time to post your review after your stay at Grand Mercure Bowral. We are sorry to read that you were disappointed with your stay. We not not have dining onsite so are therefore unable to offer the usual discounts on food and beverage which is often offered to Le Club card holders. We apologise for the disturbance caused by fellow guests until the early hours. Thank you for bring the faulty fridge to our attention. This was also raised by our housekeeping team after your departure. The fridge has since been replaced.
Again, we apologise for the disappointment caused.
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Sydney, Australia
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 4, 2013

Good for a short stay being handy to Sydney. Secure address being within a nice residential compound.

Could be more interesting if prepared to drive in surrounds which include national parks. Otherwise, there is a nice village feel to Bowral centre with friendly residents. The number of mainstream supermarkets available suggests a larger community than meets the uninitiated eye.

I enjoyed the fireplace, albeit electric, as well as the spa in the apartment. #209 had a verandah overlooking trees with autumn colours which was pleasant.

The manager, Paul Borland, was helpful in returning some forgotten belongings. Reception and housekeeping were quick and helpful too.

Could return for the spring flowers!

Room Tip: There could be a number of stairs involved depending on the apartment location, so check to suit pre...
See more room tips
  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at Grand Mercure Bowral, responded to this review, July 10, 2013
Dear KazCC,
Thank you for taking the time to post your review after your stay at Grand Mercure Bowral. We are delighted to read that you enjoyed your stay and that the service your received from Paul and the housekeeping staff was so good. All of the staff take a great pride in their work. We know that they will be thrilled with your comments.
Again, we thank you for your review and look forward to seeing you in the Spring!
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Sydney, Australia
1 review
5 of 5 stars Reviewed May 23, 2013

We stayed in Bowral for the weekend to attend a wedding in a two bedroom apartment and the location of the Grand Mercure was excellent. Easy walking distance to the shops and cafes/restaurants in Bowral. The facilities of the property are really good and the set up in our room was very spacious. Couldn't ask for more, except, perhaps a coffee plunger!!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at Grand Mercure Bowral, responded to this review, June 2, 2013
Dear judy428,
Thank you for taking the time to post your review after your stay at Grand Mercure Bowral. We hope that you had a great time at the wedding. We are pleased that you enjoyed your stay. Coffee plunger request noted and escalated to our Senior Property Manager to consider the next time we are replacing equipment and utensils.
Again, thank you for your review and we look forward to welcoming you again next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Mercure Bowral

Address: 9 Kangaloon Road, Bowral, New South Wales 2576, Australia
Location: Australia > New South Wales > Bowral
Hotel Style:
Ranked #3 of 9 hotels in Bowral
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Bowral 4*
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