We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great spot to stay in Ballina” 4 of 5 stars
Review of Ramada Hotel & Suites

Save Saved
You added Ramada Hotel & Suites to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ramada Hotel & Suites
4.5 of 5 Hotel   |   2 Martin Street, Ballina, New South Wales 2478, Australia   |  
Hotel amenities
Ranked #6 of 18 hotels in Ballina
Brisbane, Australia
Top Contributor
71 reviews 71 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
59 helpful votes 59 helpful votes
“Great spot to stay in Ballina”
4 of 5 stars Reviewed May 27, 2013

We have stayed here a few times and all times have been enjoyable.
Check in is a bit tedious, but once this is worth the stay.
The rooms are very well priced and well appointed, the bed very comfortable spa bath a blessing adn the veiw out to the Richmond River peaceful.
The Bar area is a nice place to start your night, with good resturants and the RSL all in walking distance to the hotel.
Breakfast was really good and the service was spot on.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

301 people have reviewed this hotel

Traveler rating
    131
    121
    31
    16
    2
See reviews for
37
145
17
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed May 22, 2013

I will try to keep this review short and.....sour. Yet again a good chain is let down by rotten front desk staff. The woman who checked me in tonight was a complete[--]!!!
I don't normally use such strong language but I bit my tounge and did not express my disgust to her, as she couldnt wait to get rid of me quickly enough. I checked in at 8pm and she gave me the impression that I was spoiling her night by actually checking in. Rude, surly and thoroughly unprofessional- she is a disgrace to Ramada's name and turned me off the entire chain.
I stay at over 30, 4 and 5 star motels and hotels a year, and this receptionist is the worst.And yet....

Lovely room, well worth the $160 for a spa room. Good tv with good Foxtel channels, nice bed and bathroom. But again crappy coffee and tea is provided...Such a simple thing to get right, yet so few do.Why?????

Anyway I hope the manager of this hotel reads this becuase they need to employ new front staff. It is a shame becuase the hotel is well located in Ballina and has three restaurants, just metres away. Had I received a reasonably pleasant greeting this hotel would be getting 4.5 stars from me. But again a 2 minute interaction left a sour taste in my mouth. Surely Australia can do better than the current unhappy, unprofessional and rude front desk staff we have to endure at supposedly upmarket hotels and motels???

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben D, Manager at Ramada Hotel & Suites, responded to this review, May 26, 2013
Dear Fussyandhonest At Ramada Ballina we pride ourselves on our level of professionalism and customer service and was surprised to see your comments. I have noted these and will address all staff to ensure we maintain the high standards we have worked hard to establish. Thank you for your review on the high standards of our rooms, facilities and location, again it is our main priority to ensure our guests experience a pleasant and comfortable stay. Kind regards Ben Dargie Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tweed Heads, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed May 15, 2013

My husband and I stayed there during his work Christmas party and we absolutly enjoyed it. The Hotel Spa rooms was fantastic, The pool was wonderful and the view from the rooms where beautiful. The Point Bar was the perfect place to hold the Christmas party and we really enjoyed ourselves. We had previously stayed here in 2009 and always had a wonderful experience.

Highly recomended!

Room Tip: if you budget allows.... splash out and get the 1 or 2 bedroom suits
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben D, Manager at Ramada Hotel & Suites, responded to this review, May 21, 2013
Dear Steph O thank you for your review, We are thrilled you and your husband enjoyed yourselves and our facilities. We look forward to hosting you again soon. Kind regards Ben Dargie Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 12, 2013

We had a two bedroom suite - the rooms were fantastic, the location was subperb overlooking the Richmond River. The front desk staff especially the duty manager were courteous and most helpful especially providing details of Fleurs Restaurant ( which was as good as any one hat Sydney restaurant) The only complaint was even though we had requested a late check out our keys were disengaged obviously along with everyone elses.

Room Tip: Any room facing the river
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben D, Manager at Ramada Hotel & Suites, responded to this review, May 22, 2013
Dear Parbs thank you for your review. We pride ourselves on our staff and it is great to read your feedback recognising their professionalism. Apologies your keys timed out as they are electronically programed. With late departures the keys will need to be reprogramed to your departure time. Thank you Parbs, look forward to hosting you again soon. Kind regards Ben Dargie Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 12, 2013

We stayed here 2 nights mid May during cool wet weather.
It is a nice place of a high quality with river views.
Don't want to sound negative; we rated the place very good, no time to list all good features which have been covered by other reviewers, just wanted to list the small negatives we found in case it may be helpful to others.

1) We booked expecting to swim in the heated pool but we found that in cool weather it was way too cold for a swim.
2) During wet weather it is nice to be able chill out in the room and watch movies. Although the hotel has Austar be aware that does not include any of the movie channels. They have in-house streaming movies at $16 a pop. I think that price is a total rip-off.
3) They have internet by both cable (supplied) and wi-fi. I used the wi-fi and it was very slow. What I hate is that it cost $5 / 24 hours. Many small hotels offer it free; why is it that when you pay top dollar they seem to want to gouge as much money as possible from you? I know its only 5 bucks but it cheeses me off.
4) There is a lot of ambient light at night from the security lighting in the atrium at the back and the lighting on each balcony, so it is necessary to keep all drapes closed to when sleeping, which negates any breeze etc.
5) We had Indian one night which was very good and takeaway pizzas from the italian next night. Sorry to say the pizzas were small, overpriced for their size and among the worst I have ever eaten.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben D, Manager at Ramada Hotel & Suites, responded to this review, May 22, 2013
Dear Richo_au, thank you for taking the time to submit your review, we do appreciate all feedback we receive. The pool is heated however as it is outside and exposed to the elements it can struggle at times during the colder months, we have now raised the heating temp to help combat these conditions. The inhouse movies & internet are supplied through a 3rd party and as such prices are set by them. From time to time specials are available which include these services and you are urged to check our website or ask our friendly staff for their availability. I will also pass your feedback onto the restaurant managers as they are an independent business. Thank you again Richo and look forward to hosting you again soon. Kind regards Ben Dargie Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taree, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 8, 2013 via mobile

Beautifully appointed and serviced rooms. We will definitely return again and again. The pool was amazing, beautiful restaurant within and beautiful restaurants surrounding. The outlook was divine over the Richmond River. Staff were all very friendly and helpful.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 8, 2013

Our second visit here, and just as good this time as the first visit. Great location, reasonable prices and without a doubt the best short term accommodation in the area. Huge rooms, lots of room to spread out and relax. Will definitely stay here on our next visit to the area.

Room Tip: Views from the higher floors give better views of the area.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ramada Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ramada Hotel & Suites

Address: 2 Martin Street, Ballina, New South Wales 2478, Australia
Location: Australia > New South Wales > Ballina
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Ballina
#3 Family Hotel in Ballina
#3 Business Hotel in Ballina
#4 Romantic Hotel in Ballina
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ramada Hotel & Suites 4.5*
Official Description (provided by the hotel):
Ramada Hotel & Suites has 115 rooms consisting of hotel spa rooms, 1 and 2 bedroom suites and 2 and 3 bedroom penthouses, all with modern, stylish decor and all the facilities you would expect from an international class hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Booking.com, Orbitz, Tingo, BookingOdigeoWL, Otel and Agoda so you can book your Ramada Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Ballina
Ballina Ramada

Owners: What's your side of the story?

If you own or manage Ramada Hotel & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.