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“Nice location. Short walk to beach.” 4 of 5 stars
Review of Ballina Beach Resort

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Ballina Beach Resort
4.0 of 5 Resort   |   Compton Dr (Corner Cedar Crescent) | Lighthouse Beach, Ballina, New South Wales 2478, Australia   |  
Hotel website
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Hotel amenities
Ranked #11 of 18 hotels in Ballina
Brisbane
Top Contributor
75 reviews 75 reviews
34 hotel reviews
Reviews in 50 cities Reviews in 50 cities
31 helpful votes 31 helpful votes
“Nice location. Short walk to beach.”
4 of 5 stars Reviewed February 11, 2013

Selecting a beach motel is always a challenge. The photos on websites don't always convey the real proximity to the beach and certainly can gloss over drawbacks. We were very pleased with our choice - a King room which was generous in size, comfortable bed and close to all the amenities. This is more a motel than a resort, but nonetheless very comfortable. You walk through a park to get to the beach (no beach views) but it's still quite accessible.

Room Tip: Spend the extra dollars and get a King room
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BallinaBeachResort, Manager at Ballina Beach Resort, responded to this review, May 11, 2013
Thank you for your review comments... we do try to keep all our images up to date and the photo's on our web site are ACTUAL shots of guest rooms and resort facilities so you can compare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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69 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Melbourne, Australia
Top Contributor
80 reviews 80 reviews
27 hotel reviews
Reviews in 44 cities Reviews in 44 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed January 28, 2013

Good location near Lighthouse beach and easy drive to Ballina central or walk along the waterfront track. Good size room with balcony overlooking pool. Booked on a special price for $75.00 per night, excellent value

Theft and damage to car/trailer. Utility box stolen from front of camper trailer. Wheel caps stolen from car and keyed scratching of front bumper bar. I realise that the management are not responsible for this but be aware that such events happen in this area.

Room Tip: I'm not sure if all rooms overlook the pool but get one.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BallinaBeachResort, Manager at Ballina Beach Resort, responded to this review, May 11, 2013
We're certainly sorry to hear about the damage to your car, as you mention in your review, there are the odd occasion when these things happen anywhere.

Fortunately, Ballina is NOT a high crime location and this is rare incident.
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Sydney
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 26, 2013

Had a pleasant stay here but if not for the location probably wouldn't have been so happy. Great pub with reasonably priced, amazing food close by (Shaws Bay) was a highlight. Spa in room full of previous guests hairs and general cleanliness obviously not a high priority. Very dated and in need of a big make over. Would I stay again - probably not.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BallinaBeachResort, Manager at Ballina Beach Resort, responded to this review, May 11, 2013
We appreciate your comments, and you enjoyed your stay in general.... from your comments it sounds like you may have stayed in one of the last few remaining standard rooms that have not been renovated prior to Christmas.

There has been an ongoing upgrade to guest rooms and facilities over the last year and our website displays the new look rooms with new photo's.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 6, 2013

My partner and I were tossing up between this place and the Ballina Manor for a romantic getaway over New Year's, and ended up going here because of its 'resort' status.

In reality, though, it's little more than a motel. A decent motel, but a motel nonetheless. The pool is smallish and didn't smell all that great, the tennis court was in disrepair, the spa bath looked less appealing than the pool and the room itself was pretty clean and moderately sized, but certainly nothing luxurious. The fitness centre was a couple of token pieces of exercise equipment. The jacuzzi in our room wasn't cleaned overnight (and I know my girlfriend will want me to mention the fact that a spider popped out when we turned on the bubbles).

If I needed somewhere to stay that was quiet and pretty clean, this place would do fine, but since it claims to be a resort and touts all of its facilities on the website, we were pretty disappointed.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 29, 2012

Ballina Beach Resort is a lovely hotel set in some of the most beautiful gardens. The hotel has a large tennis court and grass area, a small spa (including a sauna and a couple of gym machines) and a reasonable pool area.

I'm not sure where the 4-star rating comes from as the rooms although large and spacious within the bedroom/main room space, the bathroom, accessories (such as balcony furniture and bathroom fittings) are somewhat basic.

But the appetite for good customer services and delivering a great stay is the biggest let down. This seemed to by pass the staff in particularly the owners!

One of the receptionists was great throughout our stay (Sharon) - very helpful and always smiling, but the rest were disinterested, grumpy and sometimes quite rude.

When we arrived on the Tuesday we wanted to use the pool, but couldn't because it was dirty (mainly leaves and bugs) and we were told the pool cleaner didn't come until Thursday. But the following day the chef(!) cleaned the pool but promptly told us in a bar drunk later on that evening that he felt like pushing us in because we'd given him more work to do.

The pool area also had a bit ant problems which we found quite frustrating in the heat. And the surrounding areas leading to the rooms were always littered with dead bug - usually Christmas beetles - which was quite off-putting.

The hotel is very close to the Lighthouse Beach, but it isn't in the main area of Ballina. Ballina is approx 30 mins walk away or a short ($15) cab ride.

But Ballina itself is extremely sleepy, particularly we found Tues-Thurs.

There are a handful of bars/restaurants withing the town centre, but we would only recommend the restaurants attached to the Ramada hotel, The Point and the Hotel Henry Rous Bistro/Bar.

All in all, we felt that this hotel had so much potential, but was let down by the service.

Room Tip: Go in the week as the hotel is much quieter. Lots of families arrive on a Friday so Saturday around...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 23, 2012 via mobile

Male receptionist had a extremely poor attitude face to face and was very rude disrespectful and intimidating towards my mother-in-law to be. Took all of 10 minutes for us to walk in, be disgusted then leave making our selection of wedding venue so much easier. I wouldn't trust these people with our event after this experience. The rest of the property is run down and in need of some tlc. Avoid this place at all costs!

  • Stayed November 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BallinaBeachResort, Manager at Ballina Beach Resort, responded to this review, May 11, 2013
Fortunately, the many many reviews and feedback comments from wedding guests who DO actually stay at the resort and choose to hold their reception here are readily available for tripadvisor visitors to read on our website and our facebook page.

It's hard to actually comment on this review from someone who did not actually stay in the resort and based their review on how they wouldn't stay.
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Surfers Paradise, Australia
Top Contributor
65 reviews 65 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 19, 2012

Stayed two nights at the Ballina Beach Resort. Positives - good sized room, nice balcony (not private) great location, close to beach, nice gardens and surrounds, very quiet and private, excellent breakfast menu - recommend the cooked breakfast. Some negatives - no shampoo/conditioner in room, squeeze bottle soap and hand soap, our room was a connecting room and you could easily hear conversations next door, bathroom dated and in need of renovation, air conditioner a little noisy - had to turn up TV to hear!

Room Tip: Ask for room that does not have adjoining door. Do try the cook breakfast in the restaurant - you w...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ballina Beach Resort

Address: Compton Dr (Corner Cedar Crescent) | Lighthouse Beach, Ballina, New South Wales 2478, Australia
Phone Number:
Location: Australia > New South Wales > Ballina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Ballina
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ballina Beach Resort 4*
Official Description (provided by the hotel):
Ballina Beach Resort adjoins white sandy surfing beaches and offers4star accommodation in pleasant tropical garden surroundings.Restaurant, conference centre, wedding venue and resort facilities.Ideally located in one of the NSW North Coast’s most beautiful and idyllic beachside townships; just south of Byron Bay & QLD’s Gold Coast. ... more   less 
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Also Known As:
Ballina Beach Hotel

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