After a long day of flying and driving, I called into the Ballina Beach Resort and was given a very reasonable rate. I reached the room and found that it hadn't been serviced after the last people left. I returned to reception and was given another room. It was nice and spacious, and I was very happy.
As some of my family have just moved to Ballina, I will be visiting a lot and I was glad to have found somewhere nice to stay on these visits.
That evening at 9pm I was trying to get the TV to work but the power button on the side didn't appear to work. So, I phoned the manager and asked if there was a trick to working the television. He tried to talk me through it, but I was stumped so he hung up and five minutes later he banged on the door. I opened it and the man who had earlier checked me in stormed in, and oh boy was he furious. He glared at me, he bashed the key holder power thingy to make sure the card was in properly, he stomped over to the television - he was very, very angry. He discovered the problem, which was that I had been pressing the main button. He snapped "I told you to try the power button!" I tried to apologize but he stormed out again, slamming the door while I was mid-sentence.
I was gobsmacked. I understand that it was 9pm on a Sunday night and he obviously did not want his evening interrupted. I understand that I should've been able to do a simple thing like turn on a TV. But what I don't understand is why this man thought it was okay to be so rude to a paying guest. You run a hotel, so surely pesky guests requiring assistance are part of the deal.
I travel a lot, and I have never experienced anything like this before. Even just the fact that I felt like I had to apologize! Honestly. It may seem like a little thing, but the man's aggression and rudeness stayed with me the whole night.
I will be returning to Ballina but I will never be returning to the Ballina Beach resort.
And now I will wait for the inevitable response from management defending his behaviour, or criticizing me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Firstly, can we extend our apologies for the way you feel about your stay and what you feel is rudeness. Of course there is always more than one interpretation to situations such as you mention.
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The resort does have a policy regarding guest behaviour and appropriate conduct that does not disturb fellow guests. Situations of intoxicated guests returning from a 'night on the town' and being incapable of fitting the key in the lock to open their door, screaming obscenities at the top of their voices and arguing with the television remote do tend to disturb and offend other guests.
We try to ensure the privacy, safety and general comfort of ALL our guests and if a disturbance arises, those involved are asked to be more considerate and stop the disturbance. Not an issue that arises very often, but unpleasant for all concerned when having to be dealt with.
And yes, it is difficult to respond to this review without sounding defensive or critical, in the end we have responded for the benefit of other travellers who may be interested in more than one side of a story.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.