On arrival I was greeted by the stench of cigarette butts and an incredibly rude receptionist. I was given a key and pointed toward my room and nothing else. The room smelt like sewrege but I figured it would go away. I went out for an appointment and dinner and returned at 9pm. The room still smelt foul but reception was shut so I decided to have a shower and just go to sleep. I had my shower and tried to sleep but the stench was too strong. i found a guest information pamphlet and found an after hours number to call. i rang the number and spoke to a man who sounded very intoxicated and wasnt helpful at all. I covered the room in perfume and went to sleep. When I woke up the room still smelt horrible. I had a shower and packed my things immediatley. I dropped the key at reception and spoke to a man about the stench. I wasn't rude to him. I just explained what had happened and reccomended he fix it before other guests stay in that room. He responded my crossing his arms and implying that it was really my fault that I didn't come to reception on arrival. I explained to him that I was running late for an appointment and by the time I returned reception was closed. He stood by that it was my fault. I will NEVER stay with Hi-Craft again and I reccomend you don't stay there either. Being blamed for someone elses motel issues is discusting and I am very unimpressed.
- Official Description (provided by the hotel):
- HiCraft motel is under new management since May 2014.We have done lot of changes in the motel including bed linens ,vanaties and painting. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Agoda and Odigeo so you can book your Ballina Hi Craft Motel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.