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“Clean, tidy and fit for purpose” 3 of 5 stars
Review of Ballina Hi Craft Motel

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Ballina Hi Craft Motel
295 - 297 River St, Ballina, New South Wales 2478, Australia   |  
Hotel amenities
Ranked #15 of 18 hotels in Ballina
Wellington, New Zealand
1 review
2 helpful votes 2 helpful votes
“Clean, tidy and fit for purpose”
3 of 5 stars Reviewed February 7, 2012

I stayed at the Hi Craft Motel in November 2011 and was satisfied with the condition of the room: it was clean, tidy and fit for purpose - and the bed was comfortable. I was impressed with the friendly and helpful attitude of the manager. And I loved the sparkling waters of the swimming pool - which the manager takes pride in maintaining to a high standard. The added bonus of a water dragon on the property was fun.

Stayed November 2011, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Top Contributor
120 reviews 120 reviews
63 hotel reviews
Reviews in 61 cities Reviews in 61 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed June 15, 2011

The Motel was fine if a bit musty smelling but it does rain a lot up there; mind you it also had a pool so it must be hot sometime. Ballina is about a half hour away from Byron but all the accommodation is outrageously priced in Byron for the festival – one night in basic hotel room $500, guest house $350 !!! Even the motel in Ballina had added a half onto its price, so $120 p.n. instead of $80 and all motels in Byron were booked out long ago.

But there was a privately run bus from Ballina to the festival via 2 other towns Lennox head & Suffolk Park, that takes 50-60mins costing $9.80 one way during the day and $10 at night. It said on the web site they were running the buses on the Saturday time table on the Thursday, but that was not the case so we got a cab.

Later that night (day 1) getting back to base took a while because it was a so called 'slow day' so there was only one bus out of there at 12:30pm and no one seemed to know what was going on, so the organization there was bad and there was no timetables up anywhere (we did at least know the time thanks to the earlier phone call to the bus co.). Funnily enough 'slow day' tickets didn’t cost any less, so we really thought the lack of public transport that day was a poor show, it’s very much advertised as a 5 day event not a 4 day one so everything should work all 5 days. (When you are booking the accommodation they are all “No worries there’s loads of shuttle buses”, no mention of 'slow days' then.) Then of course people who went early for the bus and ended up waiting for 90mins nearly came to blows with last minute queue jumping local teenagers.

So motel was fine but don't think I'd stay again when really I wanted to be in Byron.

  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hervey Bay, Australia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 15, 2011

This motel is ANCIENT. Rooms are shabby and crappy, bathroom looks as though it was built in 1940 with mouldy ceilings and vanity half hanging off of the wall.
When we woke up in the morning there was no power, we were asked if we had had the airconditioner on (which we hadn't) and felt that it was being implied that it was our fault that the power had gone off and nothing to do with the ancient wiring.
When we reported to reception that we had no power, we were asked "well what do you need the power for?" ?????
When paying $165 for 1 nights accom, the least we expected was power.
I would avoid this motel at all costs and have no idea how they got a 3 star rating.
Disgusting place and would rather sleep in the car than pay top dollar for such poor accomodation. I have slept in better swags! :(

  • Stayed January 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerfay, Manager at Ballina Hi Craft Motel, responded to this review, February 1, 2011
As the Manager of the Hi-Craft Motel, I can assure you that we value all our guests and we will go out of our way to make their stay as comfortable as possible.
The motel was built in the 1970's and yes we are by some standards ancient, but we pride ourselves on the cleanliness of the rooms, I can assure you that none of our vanity units are 1/2 hanging off of the wall. As to the questions the anonymous guest says were asked, this would only have been to assist firstly in locating the problem, which fuse, where it is located etc, and if unable to restore the power, how I was going to get power to the room and what it was most needed for at the time e.g. kettle, toaster, microwave,etc. and how many extension leads and plugs were required to run the equipment.
If this caused a problem for the guests then I most sincerely apologise for the inconvenience because we do value all of our guests, they are our business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ballina Hi Craft Motel

Address: 295 - 297 River St, Ballina, New South Wales 2478, Australia
Location: Australia > New South Wales > Ballina
Amenities:
Beach Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Swimming Pool
Hotel Style:
Ranked #15 of 18 hotels in Ballina
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
HiCraft motel is under new management since May 2014.We have done lot of changes in the motel including bed linens ,vanaties and painting. ... more   less 
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