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“Worst place i've stayed at” 1 of 5 stars
Review of Highland Court Lodge

Highland Court Lodge
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Highland Court Lodge
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5.0 of 5 Bed and Breakfast   |   Biscovey Road | Biscovey, St Austell PL24 2HW, England   |  
Hotel amenities
Ranked #87 of 99 St Austell B&B and Inns
London
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
“Worst place i've stayed at”
1 of 5 stars Reviewed June 6, 2006

We recently stayed at the Highland Court Lodge with for a few nights but found the place to be more than disappointing. The website description of the room was misleading as it was absolutely tiny with poor views. There was absolutely nothing 'luxurious' about the room whatsoever.

The service of the management were very very poor (in fact, absolutely awful). They were rude, disrespectful and very inconsiderate. For example, we arrived at Highland Court Lodge five minutes prior to check-in time, having driven for 7 and a half hours to get there. However, we were not allowed to even enter the building as we were there early (by 5 minutes) and therefore had to wait outdoors.

If anyone is considering staying at this place then i suggest you to re-consider. I have stayed at many 5* accommodation around the world and Highland Court Lodge is by far the worse place i've been to. In my opinion, it does not deserve the 5* rating at all. In fact, back when i was a student around 5 years ago, I have stayed in 3* accommodation that was much much better than this place.

  • Stayed May 2006
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Highland Court Lodge, responded to this review, June 19, 2006
I am astounded and annoyed by the adverse entry made against our establishment, which is totally untrue. I would like to put these people on strict proof. These people were advised that our check in time was after 3:00 pm, however, there would be no problem to store luggage earlier if needed. We are a small lodge and every minute of the day is very precious to us for cleaning and mantaining the lodge. Four times they were politely told this, but, still arrived 3/4 hour early.
These particular guests were provided with details and information for sailing lessons organised by us which they did not attend and in turn made us look unreliable. They were late for breakfast each morning, but, each morning all breakfast options were provided, they did not leave their room each day unti;l after midday which made cleaning difficult, when a chambermaid knocked on their door they were rude and demanded their room to be cleaned when they went out. The room was cleaned each day, to find on the second morning a flooded bathroom which they thought was funny. On the morning they were due to depart they would not leave at the normal departure time of 10:30am and stayed in their room until 12:00 midday. When they finally left we found that they had smeared make up all ovber the mirrors. However, worst of all, they were seen on our CCTV, looking at our computer and going through our private and confidential mail. When challenged about these matters upon departure, they turned really nasty and have now taken their revenge, by making a totally untrue report to Trip Advisor. It is such a shame that hard working respectable and honest hotel owners are wide open to nasty members of the public, taking revenge in this way.
We would never allow these guests into our establishment again as they have caused criminal damage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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34 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Any
English first
Reading, Berkshire
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed October 8, 2005

My husband and I chose this 5AA and RAC diamond establishment located less than 2 miles from the Eden project, lured by their websites promise of a ‘king size’ bed with ‘sea views’ and boasts of recommendations by both Conde Nast Johansens and the Cornwall tourist board. First impressions when we eventually found the place in St Austell was that it had obviously been converted into a business from an ordinary house and had very limited parking available.

After check in, during which we were told with some surprise that breakfast could only be served between the very limited time-frame of 9-10, we made our way to our £110.00 a night ‘Biscovery’ room. To say the room was ‘small’ would do no justice to how truly tiny this room really was, indeed ‘microscopic’ would be more appropriate. I am a very small woman and even I had difficulty in comfortably manoeuvring around the bed. Because of the rooms infinitesimal proportions the dvd player and tv had been stacked vertically so that you would need to really arch your neck in order to actually watch the television. The en-suite bathroom to the room was of a decent size however, which led us to believe this room would have been more than adequate as a single room with a single bed. Clearly the proprietors of the Highland Court Lodge thought it would be more far more profitable to jam a small double bed into the room and call it a ‘double room.’ Incidentally the ‘sea view’ promised on their website is extremely misleading as the actual sea must have been more than 4 miles away, not that we could have seen it anyway as the room had only a patio door and no windows!

When I questioned the managers about the size and quality of the room their response was incredulous. How dare one of their guests have the audacity to complain! Instead of listening to our concerns and perhaps moving us to another room (bear in mind that the hotel looked empty), the manageress accused me of ‘insulting’ her wonderful hotel and invited me to leave. At no stage I must point out did I ever raise my voice. My husband and I are extremely well travelled and indeed have just returned from a year in Japan, a country famed for its overpriced small rooms. Trust me even in Tokyo and Yokohama for £110.00 a night we could have secured an acceptable sized room in nearly any 4 star hotel. Strangely the manageress launched into an angry defence of her establishment by comparing it to the ‘dirty’ 4 star hotels of Bangkok. If any reader has ever stayed in a 4 star far eastern hotel (especially in Bangkok) they would agree that, by and large, they offer value for money within exceptionally large, clean and luxurious buildings where the management really do bend over backwards for their guests. No such accolade could be said of the Highland Court Lodge. Maximising profit and their close proximity to the Eden Project, the management see it as acceptable to transform a small single room into a double, and then slap on an astonishing £110.00 a night price tag. The worst aspect of the Highland Court Lodge however was undoubtedly the extremely rude and dismissive attitudes of the owners.

We left the Highland Court Lodge just a few hours after arriving and with arguably the worst memory, in terms of both value for money and hospitality, of any hotel or bed and breakfast in all our 30 years of marriage.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Highland Court Lodge

Address: Biscovey Road | Biscovey, St Austell PL24 2HW, England
Location: United Kingdom > England > Cornwall > St Austell
Amenities:
Free Parking Wheelchair access
Hotel Style:
Ranked #87 of 99 B&Bs / Inns in St Austell
Price Range (Based on Average Rates): $
Hotel Class:5 star — Highland Court Lodge 5*
Number of rooms: 7
Also Known As:
Highland Court Lodge St Austell, Cornwall

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