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“Gorgeous place and location” 5 of 5 stars
Review of Boscundle Manor Hotel Restaurant and Spa

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Boscundle Manor Hotel Restaurant and Spa
3.0 of 5 Hotel   |   Boscundle, St Austell PL25 3RL, England   |  
Hotel amenities
Ranked #3 of 10 Hotels in St Austell
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Gorgeous place and location”
5 of 5 stars Reviewed May 2, 2011

Really delightful old Manor hotel (14 rooms) which has been totally refurbished during the past 10 years to perfection. The staff and owners are very helpful and friendly and the atmosphere is very easy yet also very elegant. We stayed in the 'Jasmine' room which is part of a double cottage with another larger suite on the other side. (A little more wall insulation might be good as you can hear the other people talking when it is occupied). The Jasmine is a fabulous large bedroom with a chaise lounge, flat screen TV , ensuite spacious shower room. coffee making facilities..outdoor terrace with table & chairs, and close to the swimming pool down a few steps on the next level. The enormous bed is two large singles zipped together to form double bed (could have done with out the zip, but it is quite acceptable. Gorgeous place to wander around (fabulous flora and fauna) and have a drink and eat. Would have liked a more extensive choice of fish on the menu especially as the whole area is famed for freshly caught fish. Fabulous romantic luxury environment to stay for a relaxing week end. Superb location and I would highly recommend without hesitation.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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471 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 21, 2011 via mobile

We stayed in the Manor one night and were enchanted by the place, the food was perfect and the staff very professional.
I highly recommend it.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed April 20, 2011

We have just stayed for three nights at this wonderful hotel and had a great set of rooms. One for the children and one for us with interconnecting doors - it was really like having our own wing. The swimming pool and hot tub were just around the corner - convenient when the children wanted to go swimming at 7am!

The breakfasts were delicious as was dinner (although we only had dinner in the hotel once). David, Sharon and Ian were great hosts and couldn't do enough to help.

The hotel is in a very convenient location for the Eden project, Lost Gardens of Heligan and lots of beaches.

Having stayed in various other hotels in the area, I can't recommend this one enough. We shall be back!

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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new romney
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2011

I stayed at this hotel for four nights and found the management and staff went out of there way to welcome me as a lone traveller. the hotel is very good for being very clean and homley and the food cannot be beaten.
Thank you again for all the kindness you did show me. michael d dodman.

  • Stayed April 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed April 1, 2011

The place is set up as a country manor hotel. The owner's Aston Martin is prominently parked outside, and clearly designed to make an impression. Maybe not everyone will have the one intended!

We were welcomed well and liked the staff in general. The entrance areas, lounge and common areas are warm and inviting. Classically decorated and furnished.

The interior space around some of the guest rooms is very boxy - created thus to make the rooms. Some of the rooms are smaller than others - ours was too small for the price, and not good value at all. Some are quite small indeed - check what you're getting and decide for yourself whether the size justifies the price?

Our bathroom had a spa bath which did work - but it and all the fittings were very tired and worn out indeed. Also not of adequate standard for the price range.

The bed was good, even if it largely filled the room.

Do note, that there is little or no soundproofing between bedrooms, being of a certain era, and conversations are audible from neighbours. Tthe doors are light and low quality and conversations in the exterior areas can be disturbing. In general the bedroom conversions we saw are dated and not great quality - despite the nice traditional common areas.

The pool and bubble bath are ok. Well kept, and clean. The pool is a bit too small to really swim and thence a bit cold. The bubbler is fine, if unexceptional and a wee bit worn. We didn't try the therapies, and can't comment.

The bar and restaurant are comfortable and the food good enough. A bit overpriced in truth. The wine list seemed well chosen, but again overpriced.

The Hotel does have wireless internet, but it doesn't work. The owner has tried to install it himself. They simply need to get professional help to install extenders. These days it's not a novelty to have good wireless internet - it is to have a disastrous service a la Boscundle!

Our main complaint would be the establishment's response when something goes wrong.

In our case, the cleaners left on the radio - very loud - after cleaning the neighboring room. It was one of those situations... no answer from the room for hours in the night, and you can't walk in. No one at reception to help. Result - no sleep for us. In the end at 5am I just went into the room and found the radio blasting out, and the room-clean half completed. A pretty dreadful and compromising situation....

In the moring the Hotel staff were apologetic - but offered nothing in compensation. They asked us to write to the owner who was away.

The Owner!!! If this happens to you, don't bother writing to the owner. We did so - but in response he blamed us (!) for not finding help in the night. (we had tried) . Despite what the staff told us, he claimed he was there and so was the manager (I think untrue) Basically it was our fault, and we were stupid, therefore it was not the fault of the Hotel.

Good grief! ......this is probably the worst response I have ever had, seen or heard of. It's has been hard not to find that the owner to be arrogant and condescending. Nor does he appreciate that his customers need to sleep and not be blamed when the hotel makes a pretty serious error. It was the hotel's error and basically he didn't and doesn't give a fig!

My overall verdict. It's a mixed bag. The rooms are variable, and in part out of date. The common areas are fine and so are the staff - when they are present. The owner is not customer orientated and lets the place down entirely.

All in all, not awful but I think there are considerably better places to go at this price. It's a place I wouldn't go back to bearing in mind the other choices.

Room Tip: Check out room size/bathroom age. Take earplugs.
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  • Stayed March 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cornwalldave, Owner at Boscundle Manor Hotel Restaurant and Spa, responded to this review, April 5, 2011
We are not perfect, but we try very hard where guests have had a genuine problem and bend over backwards to get these issues resolved right there and then. After all, we want our guests to have an enjoyable and memorable stay for the right reasons and return again, as many do.

These guests wrote to us demanding compensation wanting (2 free meals) for a sleepless night due to a radio being left on during the day in the unoccupied room next door. It was an unfortunate oversight by one of our housekeeping staff, who was called off to prepare another room for a guest who had arrived early, but did not return leaving the radio turned on all night. On check out, our staff apologised for the oversight and following this, I then apologised in writing. We asked ourselves what we would have done in the same situation and came to the conclusion that "we would have picked up the phone and called somebody", we

declined to agree to the compensation demand because the guests could have alerted us to the problem and allowed us the opportunity to do something about it, before it became a problem.

Guests are personally roomed, which gives us the opportunity to explain all the facilities offered in the room and around the hotel. At this time we talk about dialing '0' from any phone in the hotel if there is anything, and we mean anything that we can help with. This is repeated in the room information and repeated again in a personal 'welcome' letter left on the bed on the day of arrival. Being a hotel, when guests are resident, a member of staff is resident 24 hours a day and literally sleeps with a phone next to their bed, as we do most of the time.

We do not subscribe to the compensation culture, instead believe that there should be some degree of personal responsibility and in this case, this is what we thought. The bottom line is, had we paid up, this guest would not have written this review and we don't believe that is right.

Because we were concerned that maybe we were being biased in our response to these guests, yesterday we wandered around Charlestown (very nice Georgian port by the way, with tall ships in the harbour: Well worth a visit!) to test our theory on the general public with a 1 question survey as follows:

Imagine you are a guest in a hotel and when you go to bed you notice that there is a radio playing loudly next door. Do you...

A. Have a sleepless night, complain in the morning and claim compensation.
B. Knock on the door of the offending room and sort it out yourself.
C. Phone down to reception and let the management sort it out.
D. Have a sleepless night and leave saying nothing.

And the answers were as follows:

A. 0%
B. 20%
C. 80%
D. 0%

ADDITIONAL INFORMATION

ROOM SIZES
The only two rooms that these guests saw are purpose made hotel rooms, created around 25-30 years ago. It is true that some of the rooms are smaller than others, but it is also true that some of the rooms are bigger than others.

VARIABLE ROOMS
Absolutely right! We probably have the most variable rooms around. Every single room is completely different from the next, from a small single with en suite shower, through to a 55 sq m suite with lounge, bedroom, dressing room and huge bathroom with walk in shower and separate bath.

SOUNDPROOFING
Regarding there being "little or no soundproofing between bedrooms" - There is a solid block wall between this guest's room and the only adjoining bedroom. The bedroom doors are fire doors and are actually quite heavy. Like any hotel room, there is the chance of hearing other guest's conversations as they pass by in the corridor, but not between the manor rooms.

POOL AND HOT TUB
Regarding the small, cold pool and bubble bath - The Hot Tub is 5 years old and in near new condition although it is true that the (2nd) cover is now showing some signs of wear. The indoor pool was 29.5C on the date of the stay and is 10m x 5m x 1.5m deep. Plenty big enough to swim in and MANY people do.

DINNER
Regarding the overpriced dinner and wine list - The guests paid £25.00 per person for a 3 course dinner menu and we offer wine by the glass at £4.50 per glass, house wines from £18.00 and 70 other wines. Please see our web site for recent menus and wine lists.

WiFi
The gentleman guest had problems connecting to our free WiFi service in the lounge, but successfully connected to the internet for around 2 hours per day, whilst in the bar and the conservatory. I don't appreciate the personal sarcasm directed at me, why get personal about my abilities when they have never met nor spoken with me? For the record, I am a network professional in commercial building controls including a high security prison in South Africa, multiple dealing banks in the city, Pharmaceutical manufacturing facilities in Kent, an Internet server farm in Ireland, several general hospitals, commercial buildings all over the country and schools as far north as Aberdeen. I have found that it is always a good policy to check your facts before rubbishing another's reputation.

ASTON MARTIN
We have no children to put through university and it has been a life long ambition to own an Aston Martin. My wife has worked since she was 16, I since I left University and now we are both more than 50. We have no reserved parking and the car was left parked in the car park in the front of the house. Where else are we supposed to park it?

SEEKING HELP IN THE NIGHT
This guest wrote - "...he blamed us for not finding help in the night. (we had tried)" - Untrue - this guest did NOT attempt to find help after going to bed.

MANAGER/OWNER IN ATTENDENCE
This guest wrote "Despite what the staff told us, he claimed he was there and so was the manager (I think untrue)" - No, True. My wife and I were away from the hotel until the Sunday, early evening, when we took over from Ian. I actually did the lock down procedure that night and turned the light off outside their room, but unfortunately I did not hear the radio.

IN CONCLUSION
First of all, thank you for reading this far and as we said, we are not perfect, but we try very hard where guests have had a genuine problem and bend over backwards to get these issues resolved right there and then, however these guests chose option A. Please give us the chance to show you how lovely Boscundle Manor is.

David Parker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 28, 2011

We chose Boscundle Manor for our honeymoon in Cornwall and could not recommend it highly enough to others.

The grounds are are stunning and the house itself is beautiful. We stayed, however, in Agatha Cottage, a short walk from the house with its own patio, garden, self-catering facilities and whirlpool bath. The cottage was clean and tidy and decor, particularly in the bedroom, gorgeous. Robes, slippers, fluffy towels and Molton Brown toiletries were provided for that "added extra."

Although we didn't have dinner in the restaurant, the breakfasts were delicious and plentiful - cooked to order rather than a buffet, which made a nice touch.

I made use of the spa facilities for a massage and while the room is very small, it is beautifully lit and decorated, creating an atmosphere of calm and relaxation from the moment you enter. The treatment was of excellent quality and the therapist very friendly and efficient, like all the staff in the hotel.

We didn't get a chance to use the indoor pool - which looked stunning, or the outdoor hot tub, but these were excellent extras amongst the facilities.

The location makes a great base for exploring Cornwall and within a few days we were able to easily visit friends in Penzance, the Eden Project, Newquay and many of the delightful small towns and villages like Charlestown and Fowey. You do need nerves of steel to negotiate some of the narrow roads, particularly in an unfamiliar hire car! :-)

There were really no negative aspects to point out. However, if staying in Agatha Cottage, while it is very quiet, if someone is staying in the adjoining cottage, you can sometimes hear them from the hallway, but it wasn't a major issue. It's also very dark at night, but torches are provided. There were so many small but thoughtful touches like this throughout the accommodation and the house itself. Staff were even kind enough to let us use their main computer to print off our boarding cards for the return flight!

Can't recommend it highly enough! We will definitely be going back as soon as we can manage it. It made the perfect venue for our honeymoon (even though I had a rotten cold!)

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weston super Mare, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 11, 2011

I and my wife could not have chosen a better place to celebrate our 40th wedding anniversary: We wanted a quiet and tranquile couple of days away and the Boscundle Manor turned out to be the ideal place. the service we recieved was excellent, the food (of excellent quality) was prepared, cooked and served to a very high standard. All the staff are friendly and curtious and most helpful without bieng obtrusive. I would reccommend the Boscundle Manor to anyone wishing a peaceful and tranquile few days away.
Having over 40 years expierience in the world of Catering, this is one of the most memeorable expieriences. THis was value for money.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Boscundle Manor Hotel Restaurant and Spa

Address: Boscundle, St Austell PL25 3RL, England
Location: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in St Austell
#5 Family Hotel in St Austell
#6 Business Hotel in St Austell
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Boscundle Manor Hotel Restaurant and Spa 3*
Number of rooms: 14
Official Description (provided by the hotel):
Located just one mile from Cornwall's famous Eden project and set in 5 acres of its own private, quiet grounds, Boscundle Manor truly is a wonderful oasis in which to relax and unwind. The first thing you notice is that the building really is as pretty as it looks in the pictures and the welcome you get from the staff right through to the complimentary pot of tea and slice of cake, puts you instantly at ease. ... more   less 
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Also Known As:
Boscundle Manor Hotel Restaurant St Austell
Boscundle Manor St Austell
Boscundle Manor Hotel Restaurant And Spa St Austell, Cornwall

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