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“A plate of fat....:(” 1 of 5 stars
Review of Polgooth Inn

Polgooth Inn
Ricketts Road, St Austell, England
+44 1726 74089
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Ranked #4 of 107 Restaurants in St Austell
Price range: $6 - $28
Cuisines: English, British, Café, Pub
More restaurant details
Restaurant details
Good for: Local cuisine, Outdoor seating
Dining options: Breakfast/Brunch, Reservations, Delivery, Late Night
Description: Rural Pub set in a scenic valley, serving great food, ale and wine.
St Austell, United Kingdom
1 review
“A plate of fat....:(”
1 of 5 stars Reviewed March 24, 2014 via mobile

Went today and had the BBQ ribs if that's what they call them.. I'd say a bowl of fat in BBQ sauce.. Was really disappointed when the waitress came to check if our food was ok I said about the ribs, she grabbed my bowl took it back and I was sat with a bowl of chips for 15minuits waiting for my "meaty ribs"they came back with a fresh lot and they was no better. Really disappointed won't be eating there again!!!

  • Visited March 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Polgooth-Inn, Owner at Polgooth Inn, responded to this review, March 25, 2014
I am extremely dissappoint to read your review. Please believe me when i say that this will not be happening again. I have spoken to the chef & our inhouse butcher to ensure that customers get what they pay for - ribs not fat.
As for the service you received - that angers me, we pride ourselves on great customer service which is certainly not what you received yesterday.
I urge you to return so you can see that we not only listen to reviews but actually take action to improve due to them
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544 reviews from our community

Visitor rating
    341
    144
    35
    15
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Bournemouth, United Kingdom
Contributor
15 reviews 15 reviews
12 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Fancied some pub grub”
3 of 5 stars Reviewed March 20, 2014

Nice setting, initial service very good, food came in a reasonable time, very large portions if not a bit too large, which is saying something with my appetite. We both had the steak and kidney pie, should have read kidney and steak. Quality was fair, no one came and asked if everything was ok with our meal and we seemed to have been forgotten about by the staff for the next half hour, don't know why as it wasn't busy. Wouldn't rush back there, the lad who served us was very pleasant and polite

  • Visited March 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Polgooth-Inn, Owner at Polgooth Inn, responded to this review, March 21, 2014
Thank you for takeing the time to review us & i'm sorry for the lack of customer service you recieved, as you can see from the other reviews this is not normal practice for us and i will be looking into what went wrong.
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Telford, United Kingdom
2 reviews
“Wonderful atmosphere, excellent service.”
5 of 5 stars Reviewed March 18, 2014

We came to Cornwall for a long weekend and after being slightly disappointed with the amount of fast food/chain restaurants, We went for a drive and found the Pogooth Inn we enjoyed an afternoon pint then returned that evening for food. The staff were welcoming and the food was delicious. A wonderful evening was had :)

Visited March 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Polgooth-Inn, Owner at Polgooth Inn, responded to this review, March 21, 2014
Thank you so much for your wonderful review, it was great to read you had such a lovely time with us
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Chipping Campden, United Kingdom
Top Contributor
300 reviews 300 reviews
178 restaurant reviews
Reviews in 95 cities Reviews in 95 cities
129 helpful votes 129 helpful votes
“What you get on the tin”
4 of 5 stars Reviewed March 17, 2014 via mobile

This is a traditional Cornish pub and serves good food. extensive menu, what we had was well cooked nicely served and delicious. No frills, but nine the worse for that. Service is as you would wish, friendly and efficient. Would certainly return. Lovely views on a sunny day.

Visited March 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Polgooth-Inn, Owner at Polgooth Inn, responded to this review, March 18, 2014
We are really proud of being a local pub served lovley food in an amosphere everyone can enjoy.
No fuss, No frills just a great traditional pub
Really glad you enjoyed your time with us & hope you will return soon
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St Austell, United Kingdom
Contributor
13 reviews 13 reviews
10 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Lovely country pub and always a warm welcome”
4 of 5 stars Reviewed March 14, 2014

This lovely pub has always got a friendly atmosphere and staff are always welcoming. The service is always great and on a cold day/night the fires are always lit! Some of the meals are a little expensive though, I always find the food best if I stick with proper pub grub, eg, fish and chips, steak, scampi ect, no fuss food.

  • Visited March 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Polgooth-Inn, Owner at Polgooth Inn, responded to this review, March 18, 2014
Really please to read how much you enjoyed the atmosphere here at The polgooth Inn, we do pride ourselves on "proper" pub grub
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