An incredible setting for a luxury stay, i was very happy with my room, the comfortable bed, the facilitites and the wonderful views from my balcony. each morning my day was set up in the right way by relaxing on the balcony looking over rolling misty hills and a beautiful view with a coffee or tea.... but.....
I completely understand where the poor and terrible reviews are coming from when they mention poor service and staff, i found one of the receptionists sarcastic and a little unhelpful and it is table service in the bar area that takes an absolute age, i thought they had forgotten me once or twice and the went up to the bar on seperate evenings to suttley show my face (in an attempt to not be bullish) but witnessed both times a very harrassed barman and some young bar girls just standing around chatting. one waiter was very slow and forgetful and a bit ignorant, at one time took one of my colleagues drinks to a different table and only realised his mistake and retreived it when we'd finally chased the pint of beer up.
When i checked out they tried to overcharge me by over £50, adding somebody elses driink and dinner to my bill, the receipt didnt even have my room number on let alone my signature and it took quite a while to sort out, when really all it needed was a recalculaton and new bill printed. If i hadnt have been a bit disillusioned by the service at this point i may not have so stringently checked... lucky i did!
As i said though, a beautiful hotel with amazing potential to be everything it looks to be, but with novice waiting staff it may never live up to this.
I still really enjoyed my stay though, hence the very good rating.
- Also Known As:
- The Cornwall Hotel Spa And Estate St Austell
- Official Description (provided by the hotel):
- A stunning four-star hotel, woodland homes to buy or rent and a luxurious spa set in 43 acres of glorious Victorian parkland – The Cornwall Hotel, Spa & Estate is a true haven, within touching distance of many of the county’s most popular beaches and attractions. ... more less
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