We stayed at The Cornwall for a short break in August with our teenage daughter after searching for a well equipped hotel in the South West. We chose The Cornwall because of it's location, facilities and overall modern, contemporary look - we were not disappointed.
The hotel is very easy to find on the southern edge of St Austell. Very easy to find but during busy periods the roads around are slow so allow plenty of time when traveling around.
All of the previous reviews are fair in part but here few tips for other readers from a seasoned hospitality veteran;
* Try and get a deal - we were on a Summer special rate which included B&B and Dinner on the first night along with a cream tea which was excellent value for money. The cream tea was absolutely fabulous with some of the best scones we've ever tasted - but make sure that items in a package are not charged again to your bill - double check it carefully as mistakes do happen! For what we paid, it was very comparable with an average overpriced B&B in the local area so we certainly did not complain about value for money although an extra £30 per night for a child's z-bed is a little bit excessive these days.
* A good selection of food can be found at breakfast but allow plenty of time if you order hot drinks or toast. During our 3 night stay when the restaurant was busy for breakfast something seams to go wrong with the toast orders between the table and the kitchens but persevere. The quality of the sausages, mushrooms and bacon is good - 5 stars overall especially when the breakfast is included in your room rate unlike London hotels which other reviewers seem to use as the benchmark these days.
* Don't forget to book for dinner whether it is fine dining or the brasserie to avoid disappointment. The quality of dinner in the fine dining restaurant lives up to the two AA rosettes but you need to politely remind the staff of your drinks orders from time to time. Some of the waiters and waitresses are really friendly and helpful making your dining memorable. The menu is local and seasonal - the quality of the St. Austell Bay mussels was wonderful cooked in cornish cider and cream. The Cornwall certainly have a good team in the kitchen when it comes to dinner. We eat in the hotel every evening and enjoyed every meal from homemade burgers to rump steak.
* We stayed in one of the larger superior Woodland rooms. Well presented, modern and comfortable overall with a nice balcony. Clean and well appointed although with a few minor areas of maintenance requiring attention (which were sorted when we pointed them out). The pillows were pretty thin although there were spare ones in the wardrobe to help give some extra comfort. There are other rooms above (standard grade) which can create some noise - again rather odd to put better grades of rooms below cheaper ones.
Other reviewers have commented on the temperature of the room and yes it was difficult to regulate given the lack of aircon (which is simply amazing given that the place was only built less than 2 years ago and is on the sun-spots of the South West) but we found that careful use of the balcony door certainly helped keep the room temperature ok.
* There are sockets by the desk AND the minibar although not by the side of the bed for some reason but we found the location adequate.
* There are various things of interest locally. The world famous Eden Project is only 5 miles away. A great trip is down to Mevagissey only 10 miles south and a very pretty harbour and small town. On the way down stop off at the Lost Gardens of Heligan for a couple of hours.
With experienced and really committed management The Cornwall has the potential to be very very good. It has the location, the kitchen team, the facilities and just needs to focus on the detail which could so easily let it down. It would be very easy for the owners to think that their past investments and the property location alone would create a success but it is continual hard work that is required to keep The Cornwall as an enjoyable place to stay.
So, down to the crunch! Overall, yes, we would certainly stay again and will be looking out for a deal probably in one of the woodland lodges next time if we can.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.