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“Nice hotel,a pity about the kitchen.” 3 of 5 stars
Review of Polurrian Bay Hotel

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Polurrian Bay Hotel
3.0 of 5 Hotel   |   Polurrian Road, Mullion TR12 7EN, England   |  
Hotel amenities
Ranked #2 of 2 Hotels in Mullion
Certificate of Excellence 2014
Camborne, United Kingdom
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
Reviews in 35 cities Reviews in 35 cities
36 helpful votes 36 helpful votes
“Nice hotel,a pity about the kitchen.”
3 of 5 stars Reviewed December 15, 2013

The location of the hotel is very good,even on a windy wet day. The bedrooms are clean and maintained well. The staff are young but very freindly. the hotel is not a 4 star hotel, I would say more good 3 star. What really upset me was the restaurant and the food served. The portions are small,even the main course could have been a starter. Then when I asked if I would be possible to have some more cheese to be told that there was no more cheese left. The breakfast was the same. A full Cornish with one sausage, tomato,one egg of one's choice, and one slice of bacon. No wonder the Cornish prefer a good pasty!
Sorry but alot has to be done before I come again...especially in the kitchen.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvonne C, General Manager at Polurrian Bay Hotel, responded to this review, December 19, 2013
Thank you for reviewing your stay and I was sorry to learn of your disappointment particularly concerning breakfast. The majority of our guests balance their breakfast firstly dining from a combination of cold items from the buffet and then taking a cooked breakfast to follow hence we try to balance the cooked items accordingly. This works for the vast majority of our clients but I can see did not work for you. If visiting again please do let us know that you would like larger portions and we will do our best to meet your expectations. Thank you again for your feedback and good wishes from us all for Christmas. Yvonne & The Team
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497 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
St Austell, United Kingdom
Top Contributor
60 reviews 60 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 15, 2013

This hotel is quite remote, ideal for relaxing and taking in the scenery if the weather allows! The staff were very polite and helpful , our room was comfortable and very warm. I enjoyed dinner but my sister who is quite a plain eater found it difficult to choose as the dishes were not plain! The hotel had had a makeover since we were last there with the emphasis on 'family friendly' breaks, if I had young children and could afford to take them I would consider it . On the slightly negative side , the pool was too cool to enjoy ( but the Jacuzzi was good!)

Room Tip: A sea facing room if possible
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  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvonne C, General Manager at Polurrian Bay Hotel, responded to this review, December 15, 2013
Thank you for posting a review following your recent stay with us. I am pleased that you and your sister enjoyed your visit. Should your be returning please do not hesitate to ask for something plain to be prepared, we would be only too happy to help. Thank you again for your review. Yvonne & The Team
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Andover, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 11, 2013

The location of this hotel is fantastic - sitting on the cliffs above the sea. We booked through Travelzoo and got a really good deal. The dinners were especially good - although a bit cheffy - so much so that we went for the visitors menu on the last night - too much rich food was having taking it's toll. Lovely walks on the coast path right outside the door. Staff were excellent and our room overlooked the sea. The bathroom was huge, and the lounge areas were lovely. I understand this is a family hotel, so must get busy with children at time, but when we stayed there were mainly adults, and not many of them!

Room Tip: Ask for a sea view if possible.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvonne C, General Manager at Polurrian Bay Hotel, responded to this review, December 12, 2013
Thank you for your very kind review we all really appreciate you sharing your experiences with us and the TripAdvisor community. I do hope we will see you again next time you are visiting our corner of the Duchy. Yvonne & The Team
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Poundbury, United Kingdom
Top Contributor
51 reviews 51 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 10, 2013

The views from the hotel are difficult to better. An extra £30 per night gets one a great sea view from the bedroom. The beds are very comfortable. We stayed for three nights because the weather was so good. The dinners were very good, well cooked and tasty. The massage was good and the spa pleasant to use.

The cooked breakfast was very disappointing, well arranged but almost cold and the eggs and bacon had the feel of having sat in a tray for too long, just like a motorway service area breakfast. After the first cooked breakfast we stuck to boiled eggs. The staff were pleasant and helpful.

During the weekend the service was good but on the Monday we waited for half an hour for someone to appear to serve some drinks. We were told that the restaurant would open at 6pm but after standing around for 30 minutes waiting for a drink the restaurant was still closed at 6.30 pm, the time of our dinner reservation.

The views from the new lounge area were fantastic and one wanted to just sit and look. The lounge furniture looked comfortable from a distance but we were unable to get comfortable on any of them, perhaps we are too old for this style of furniture.

The room was clean and tidy but the toilet could and should have been better cleaned as it gave off a strange composted smell and the net curtain was mouldy along the bottom edge.

With the sea view supplement and one massage and drinks the three days cost just under £600. If everything had been perfect this would not have been unreasonable for an off peak break but with the negatives it looks a little expensive.

Room Tip: Pay the extra £30 per night as it makes all the difference to get that sea view!
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvonne C, General Manager at Polurrian Bay Hotel, responded to this review, December 11, 2013
Thank you for taking time out to post a review following your recent visit. I was sorry to learn that there were a few aspects of your stay that fell short of expectation. It is regrettable that you did not have the opportunity to speak with me or my assistant Clare prior to your departure but none the less we appreciate your kind and constructive words which we will of course share with the team and follow-up where necessary. Thank you again for staying with us and It's good to know you enjoyed exploring the immediate area. Yvonne & The Team
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Taunton
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 3, 2013

Have just returned from a wonderful two day break. It was a surprise birthday treat arranged by my husband and I couldn't have wished for a nicer surprise!
The hotel was fautless,extremely clean with fantastic food served and great attention to detail that shows thoughout the whole hotel.
All the staff were so friendly and helpful, you felt 'at home' straight away and so did our dog who received her very own welcome bag and bed
The hotel has an amazing position on the cliff top with breathtaking views and its own beach.
There isn't a single element of our stay that I would fault or change, we loved it and will definately be going back

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare J, Front Office Manager at Polurrian Bay Hotel, responded to this review, December 6, 2013
Thank you so much for this wonderful review - you will have to come back soon and stay for longer!
Clare
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Devizes, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed December 1, 2013

Just had a trip to this hotel, stunning location, beautifully designed & decorated building, friendly, helpful, accomodating staff, gorgeous room with sea view, amazingly comfy bed, immaculately clean, delicious meals (dinner & breakfast) great menu, locally sourced, SO welcoming to our two dogs - welcome bags for them in the room with blanket beds, food bowls & spare poo bags - such a thoughtful & welcoming touch :-)
All in all couldn't have wished for a betrer experience. Can't wait to go back & have purchased a stay for my Mum & Dad for their Christmas present! Well done Polurrian Bay Team & a big thank you!xx

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare J, Front Office Manager at Polurrian Bay Hotel, responded to this review, December 3, 2013
Thank you for this great review - so glad you and your hounds enjoyed your stay with us. We look forward to meeting your parents in the New Year - please be sure to let us know when they are coming and we will upgrade their stay (subject to availability).
Kind regards
Clare
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Wales
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 26, 2013

Just returned from a wonderful weekend stay with friends to celebrate my wife's birthday. Hotel is situated in spectacular location allowing us to make the most of breathtaking coastal walks (also has it's own private beach). Loved everything about the hotel. Rooms showed great attention to detail - absolutely the most comfortable bed I've slept in for a long time (plus wonderful sea view). Food absolutely delicious. And most importantly, the waiting and reception staff were so efficient, informal and friendly - adding massively to the overall experience. Will definitely visit again.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvonne C, General Manager at Polurrian Bay Hotel, responded to this review, November 27, 2013
Thank you so much for your very kind review. I am so pleased that you enjoyed your Birthday break with us and that we will see you back again before the next one ! With our warmest Celtic good wishes, Yvonne and The Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Polurrian Bay Hotel

Address: Polurrian Road, Mullion TR12 7EN, England
Location: United Kingdom > England > Cornwall > Mullion
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Mullion
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Polurrian Bay Hotel 3*
Number of rooms: 41
Official Description (provided by the hotel):
Perched on the cliffs amongst 12 acres of gardens, this quintessential luxury family seaside hotel offers stunning views across Mounts Bay and the Atlantic Ocean beyond. All of the public rooms have a sunny, welcoming feel, whilst bedrooms feature fluffy towels, super comfy beds and spectacular views. You will find an array of child friendly facilities including a complimentary Ofsted registered crèche for younger children and the Blue Room for the over eights. The restaurant features unpretentious dishes prepared with the finest seasonal and locally-sourced ingredients. There is a comprehensive range of facilities and activities on offer from the sanctuary of the Purity SPA to the newly resurfaced tennis court and the refurbished indoor swimming pool. ... more   less 
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Also Known As:
Polurrian Hotel Mullion
Polurrian Bay Hotel Mullion, Cornwall

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