I was very excited to be staying at sun haven with my partner at the beginning of August, as i used to come here for 5 weeks each summer with my family and each year i came had a very enjoyable holiday (the last time i came was in 2006 and i was aware that the site had changed management since then but did not expect it to have gone down hill so much)
I understand the need for campsite rules however was very shocked to be given the page of rules on arrival, which weren't very politely written. In previous years coming to sun haven we were always asked to put a sticker in the car, however they never had so many details on as the one we were asked to put in this year. I understand the need for the stickers however as my partner pointed out too me by having so many details (reg, dates, pitch number), if we were to be parked at the beach for the day, anyone looking at the sticker would be able to see that our tent was empty. I also don't know if anyone else has had this trouble but the pen used to write the details on the sticker have printed onto the windscreen of my partners car and we are having difficulty getting it off!
From my experience of camping the majority of campers quieten down as it is getting late out of respect for other campers and in the many years i have been to sun haven valley it has never been a campsite famous for its late night parties or noise. Therefore it was a bit of a shock to have the silence after 10:30 policy. Before coming on the holiday i read online that if was ok to sit outside your tent after 10:30 and read a book as long as you could not be heard off your pitch....this was not the case. On the second night of our holiday a torch was shone on our tent shortly after 10:30 when my partner asked me to turn the light off as we were going to bed. A voice from outside our tent told us to be quiet. if it wasn't poring down with rain then i think my partner would have packed up and gone home there and then. To be given a bedtime 45 minutes later than under 18's put a bit of a downer on the whole holiday!!
As other people have mentioned the toilets were not very clean. On a number of days during the week me and my partner stayed on the site during the day...on these days not once did we see a cleaner in the toilets...even when the closed for cleaning signs were outside the toilets.
Please please sort out the drainage on the washing up area...every time my partner went to wash up he came back to the tent wet due to the water running straight off the sink area.
We used the site shop once during the week....and on this occasion were met by an extremely rude lady, who greeted us by asking 'what do you want' and walked off when we said we hadn't quite decided. The young lady/girl who greeted us on arrival and then served us in the shop is very polite and helpful, however the other staff we met during the week were very rude.
On the final day of our holiday we sat in the tent and heard the young man emptying the bin presumably talking the bin called it 'a f*****g piece of s***'...i'm just glad that we didn't have children with us to hear this.
The walk to beach is lovely in the daytime, however does take longer than the 10 minutes we were told it would. The walk now it is covered by the trees feels very unsafe to walk down to the beach or back to the campsite when it is dark.
Overall i was very disappointed by sun haven this year and can safely say i will be looking for another campsite, hopefully in the Mawgan Porth are, to stay at in future.
- Official Description (provided by the hotel):
- Peaceful, relaxing, self-contained, self-catering bungalows (& holiday caravans) on a countryside park just 10 minutes woodland walk from a large sandy beach ... more less
- Also Known As:
- Sun Haven Valley Country Holiday Park Mawgan Porth, Cornwall