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“Trevella, great park which they are currently improving!” 5 of 5 stars
Review of Trevella Holiday Park

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Trevella Holiday Park
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5.0 of 5 Cabin/Campground   |   Near Crantock | Cornwall, Crantock TR8 5EW, England   |  
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Certificate of Excellence 2014
Dudley, United Kingdom
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
80 helpful votes 80 helpful votes
“Trevella, great park which they are currently improving!”
5 of 5 stars Reviewed April 10, 2013

We used to stay here several years ago using our own tourer but then moved on to another area. Well last year we returned and enjoyed it so much we opted to leave a tourer here in storage.

having just returned from a weeks stay over easter we cannot wait to go back later this month. the park has the same friendly atmosphere as before, the staff are very friendly and put on a great easter egg hunt which pleased my kids. they even managed to come first and second in the easter colouring competetion!!

we managed to take a sneak preview of the future plans for the park which look very exiting. theres some great ideas whilst still maintaining the peaceful element that Trevella provides.

the facilities were immaculate as usual, the cleaners work very hard to clean the shower blocks.
there was only one shower block open because of the number of guests staying. My wife did struggle to shower our little girl because this particular block has quite narrow showers but when she asked a member of staff for a family bathroom they kindly gave her the entrance code to the shower nearer to reception,,great touch Trevella.

the kids enjoyed the adventure playground as usual. its a great place for them to make new friends and its possible to secure a pitch right opposite so as you can keep an eye on them.

finally, we arrived early and it was great to see our van out of storage and on our pitch, legs down and level. thanks again for this, we really appreciate it.

we'll be back in a few weeks, cant wait.

thanks Trevella.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Services_Trevella, Guest Relations Manager at Trevella Holiday Park, responded to this review, April 18, 2013
Hi chilli1975,

Thank you for taking the time to write your review, we're really pleased that you enjoyed your stay so much and are taking advantage of our touring storage facilities.

Its great to have you back and we look forward to welcoming you on your next trip.

in the meantime we can be reached on guest.services@trevella.co.uk
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244 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 5, 2013

Great holiday park. Very clean. The staff are very friendly. 5 minutes drive to the beach but you can walk to the beach when the tide is out to the Gannel estuary. Just be careful to check the tide times if you intend to walk. Crantock beach is so beautful. There is everything you need here and the lovely thing is that the children's play area is in the centre of the caravans so you can keep your eye on the children. There is a small swimming pool and it does get busy on hot days. The depth is suitable for children too as it is a similar depth all the way along the pool. There are washing machines and tumble dryers so no need to pack lots of clothes. There is a small shop for basic groceries. The local restaurants do a take away delivery service to the holiday park. The supermarket is less than 10 minutes drive away and Newquay town less than 15 minutes. You can drive to St Ives in about 1 hour. A really enjoyable summer holiday and we would definitely return. We went here on the Daily Mail voucher promotion so it was excellent value but I think it can be a bit pricey otherwise although still competitive in prices with the other holiday parks in the area.

Room Tip: It's worth paying a bit extra for the 12 foot wide caravans.
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Services_Trevella, Guest Relations Manager at Trevella Holiday Park, responded to this review, January 7, 2013
Annie7uk, Thank you for your kind comments, we are very pleased to hear that you enjoyed your stay at Trevella and look forward to welcoming you back to the park in the near future.

In the meantime if you need anything you can reach us on guest.services@trevella.co.uk
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1 review
5 of 5 stars Reviewed November 3, 2012

It was fantastic! We thought it would be quiet being out of season but was actually quite busy! Great caravan, clean and spacious, great amenities and the staff were extremely helpful and friendly! Had good advice on places to eat locally and didn't have a bad meal! Very close to crantock beach and west pentire headland both very picturesque and had amazing views! Really close to Centre of Newquay also. Halloween was brill the staff really went out of their way and their costumes were great! Our son had lots of fun looking for witches in the crazy golf in return for treats! All in all we couldn't have asked for more! Highly recommended!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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G_Services_Trevella, Guest Relations Manager at Trevella Holiday Park, responded to this review, January 7, 2013
The Warrilows,

Thank you for taking the time to write your kind comments. We are very pleased that you enjoyed yor stay at Trevella and look forward to welcoming you back to the park in the near future.

In the meantime if you need anything you can reach us at guest.services@trevella.co.uk
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England
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 23, 2012 via mobile

We arrived on a saturday and were told our pitch was not ready the other members of party already had their pitch. We went back to the reception to ask if we could be near to them as we had specified in our booking. They were rude and basically said you'll get what your given. We were given a pitch that was ankle deep in mud. When we went back to reception we were given a list of alternative available pitches and rudely told 'everyone has the same problem, not just you!' . We couldnt even check out some of the pitches as my car was just wheel spinning in the mud. We had to choose the best out of awful swampy stinking pitches.We pitched our tent and then noticed the smell. Apparently it was rotting grass buti smelt like a pig farm. A man came to put sand on it and said that the pitches are not rotated and the grass gets no rest but this was one of the worst pitches he had seen. After more arguements with reception and a few tears, we lifted our tent over a fence onto a grass verge on the terrace above. I could not hear noisy birds just the noisy road all night. The walk to the beach is miles and across the fields was inpassable. In my opinion the management needs to spend a serious amount of money on pitch drainage and customer service training. Our holiday was ruined. Go to Trevornick it is in a different league!

  • Stayed August 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Services_Trevella, Guest Relations Manager at Trevella Holiday Park, responded to this review, February 11, 2013
We were sorry to read of your disappointment with your holiday at Trevella.

We always strive to provide relaxing and enjoyable holidays for our guests and is regrettable when this does not occur. Feedback is always welcome to enable us to achieve these goals.

Check in/arrival time is 3pm for pitches and this is to allow time for departures and maintenance ready for occupancy.

Whilst we try our best to honour guest’s requests for particular locations we are not able to guarantee these.

We apologise for how badly affected certain areas were by the bad weather, of which we were unable to predict the severity and certainly did not foresee it being the wettest summer since records began. However we believe that the team here at Trevella would have done their best to help and again apologise if you did not feel this was the case.

As we currently put together our winter improvement plans for the park, we will take this time to look into feedback from the 2012 season, including your own, and take into account all comments, investigating ways in which we can improve the situation for years to come.

Moving forward, to enable us to deal with this matter more thoroughly, please feel free to contact us at Trevella and we will be happy to talk things through, we are available on 01637 830308 or guest.services@trevella.co.uk

Kind Regards,
Trevella Park.
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Leicester, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed September 24, 2012

Despite booking a good 8 months earlier and requesting plots together ( which they confirmed ) we arrived to find we were at opposite ends of site , a quick move of a new arrival meant we were in same field but squashed under trees by a fence and walkway for our two week main family holiday, nothing more offered not even a free drink ! Just advised they were working on it .... We left after the two weeks hearing nothing more .... The site itself is noisy the walkway by our expensive fully serviced pitch was the only way for trolley loos to be pulled to elsan point .... Very disappointed as we had gone to a lot if trouble to book early to avoid this happening, whilst I do appreciate that the site was full it was their mistake but they didn't make any effort to make it better for us which is a shame as its definitely put us off going again or recommending it to friends
To be fair it's a clean site with a lovely walk to the beach about 1/2 hour

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lincs,uk
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 21, 2012

We excitedly booked our 'Glamping' holiday after receiving this years brochure. Our children chose to stay in a Teepee which were advertised as having 'cosy beds' and a camp fire,the teepees are quite small compared to the bell tents and both are very basic, no cosy or glamorous touches.No door mats, cushions, rugs, blankets or anything else to make it seem glamorous or cosy and the picture in the brochure is not one of the tents on the site.The cosy beds are thin mattresses on the floor and as for the camp fire, there isn't one ! Least to say we were disappointed, our main disappointed being that when we entered the teepee we noticed a large wet patch on the floor and looked above to see that the top of the Teepee's are not watertight ( u can see the sky ! ) and the rain is able to freely run down into the Teepee's and all over your beds, clothes and other possessions ! We were informed by staff that nearly every previous Teepee tenant had to be moved to other accommodation and yet we were not informed of the issue before our holiday and when I spoke to the relief manager I was told he would be happy to move us but no accommodation was available as they were fully booked, whilst this may well have been the case I was still upset that we were left with no suitable accommodation ! Finally, we were offered a bell tent, which was not occupied as the zip had broken, they did a temporary fixing to enable us to use the tent but this broke on the first day and we were not offered any further accommodation. I love Newquay and Crantock in particular and have enjoyed holidays at this site before. The site is in a good location and is very well kept but I have lost faith in management as this year we were let down by false advertising and the fact our Teepee was not fit for purpose and we were not notified of these issues, if so we could have changed accommodation choice before availability became an issue. I don't think we will be using the park again.

Room Tip: Avoid teepee's, safari tents looked good though !
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 16, 2012

We spent 5 days in a standard caravan last week and loved it so much we have booked for next year. We arrived on Monday morning at 9.30 and asked at Reception if we could leave our car in the car park and go off exploring. The staff were very friendly and gave us permission and promised to phone when our caravan was ready (which they did). They also provided leaflets to Crantock and bus timetables. The bus stop is just outside the site, so armed with our bus passes we had no need to use our car for the week. The site is immaculate with flowers everywhere. All the staff are very friendly. We were impressed with the recycling facilities. We enjoyed walking to Crantock beach and Newquay. As it was low tide, we could easily cross the River Gannel. We enjoyed a game of crazy golf but it was too cold to try the simming pool. The site was very quiet as it was term time. As previously mentioned we are planning to return next year.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Services_Trevella, Guest Relations Manager at Trevella Holiday Park, responded to this review, February 11, 2013
Thank you for your kind comments, we are very pleased to hear that you enjoyed your stay at Trevella and look forward to welcoming you back to the park in 2013.

In the meantime if you need anything you can reach us on guest.services@trevella.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trevella Holiday Park

Address: Near Crantock | Cornwall, Crantock TR8 5EW, England
Phone Number:
Location: United Kingdom > England > Cornwall > Crantock
Amenities:
Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Specialty Lodging in Crantock
Hotel Class:5 star — Trevella Holiday Park 5*
Number of rooms: 75
Official Description (provided by the hotel):
Trevella Holiday Park offers a range of accommodation including Touring, Camping, Glamping, Caravans and Lodges. The Parks on site facilities include two fully stocked Fishing Lakes, a heated outdoor Swimming Pool including a Childrens Pool, Shop, Cafe, two Childrens Play Areas and Glamping area. ... more   less 
Also Known As:
Trevella Holiday Park Hotel Crantock
Trevella Holiday Park Crantock, Cornwall

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