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“Could not fault, great customer service” 5 of 5 stars
Review of Camborne Premier Inn

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Camborne Premier Inn
Treswithian Road, Camborne TR14 7NF, England   |  
Hotel amenities
Ranked #1 of 4 Hotels in Camborne
Dunedin
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Could not fault, great customer service”
5 of 5 stars Reviewed June 14, 2013

Stayed for two nights, the staff on reception could not have been more helpful. Room was great, clean and it was so quiet. It was the best night sleep we had had for weeks!! Food in the table table was fine....would recommend and would stay again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle P, Front Desk at Camborne Premier Inn, responded to this review, June 17, 2013
Thank you for your fantastic feedback. We are delighted you enjoyed your stay at Camborne Premier Inn and we look forward to welcoming you back in the near future. Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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280 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Any
English first
Brisbane, Australia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 13, 2013

I wanted to stay in a town and not in a tiny village in Cornwall. I was not crazy about the idea of tiny ancient rooms and no restaurants or car parking.... So the Premier Inn at Camborne was quite a good choice. I was able to drive south from here for only 30 minutes and I was at the lovely little seaside towns of Mousehole,etc. Premier Inns are quite standardised and acceptable. The windows didnt open but this hotel is new and air con is good. The room was nice, bed acceptable but not plush, bathroom excellent. Unfortunately Premier Inns dont seem to have gyms. But there is a restaurant attached and its pretty good. Strangely the floors in this new hotel must be timber because they squeak! I had elephants upstairs. Ask for an upstairs room to solve this issue. Overall, I am glad I stayed here.

Room Tip: ask for an upstairs room to avoid elephants overhead at 630am
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle P, Front Desk at Camborne Premier Inn, responded to this review, June 17, 2013
Many thanks for your recent review, we are in the process of having our floorboards corrected and we hope to welcome you back to Camborne Premier Inn in the future. Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
devon
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 11, 2013

This relatively new build hotel is a perfect example all the things Premier Inn do well - well decorated, spotlessly clean, comfortable beds and friendly staff. However, a couple of things they could improve on - no grab rails in the shower and only one easy chair for a booking for 2 adults (surely they could have a few 'couple friendly' rooms). We found the adjacent restaurant good value for both breakfast and dinner and the service fast and friendly.

Room Tip: The hotel sits on a relatively busy intersection. There's quite a bit of traffic noise in rooms...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle P, Front Desk at Camborne Premier Inn, responded to this review, June 17, 2013
Thank you for your review. Jeanette our Head Housekeeper has passed on your comments in relation to the cleanliness of the room, the team are really pleased and would also like to say thank you. Unfortunately we only have grab rails in our universally assessable rooms. For future reference, if you stay with us again we will be more than happy to put an extra chair in the room for you. Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dulverton, United Kingdom
Top Contributor
91 reviews 91 reviews
24 hotel reviews
Reviews in 45 cities Reviews in 45 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 9, 2013

This hotel is new to the St Ives area, and it is in a good location.
There's a "Table Table" restaurant in the location too.
The Observations.....
Adequate parking facilities.
On arrival the receptionist was friendly & informative.
The Room was lean in furnishings.
Quite a large area as you enter into the room, bathroom on the right.
There was a very small wardrobe / clothes hanging area on the left which also incorporated the "Coffee & Tea" facilities.
The bathroom was well lit and nicely appointed
Good size bed
The desk was a good size. Only one chair available in the room

The not so good bits.......
Bed for me was not as comfortable
The bathroom towels were not really good at all compared to their competition.
The toiletries were not adequate for two persons (although there was information saying that you could get more from reception)
The "Premier Inn" striped colour strike on the shower curtain made it feel "Tacky"
The Coffee & Tea condiments supply were insufficient for two persons. In fact on the next day on our return they had not been replenished.
The coffee was of poor quality
On another point.. The WIFI is something that Premier Inn appear to really "Make Big" of and night 1 the internet connection was 95% out of useable action
Night 2 was no different.
Yet No one at the reception mentioned the problems, even when I bought the access for the WI-FI each evening.
On the morning of our 3rd day we mentioned to the girl on Reception the problems, she said Oh yes we are aware and someone is sorting it out now.
On the last evening of our stay I went down late evening to buy WI-FI access for the remainder of our stay. I mentioned the problems to the gentleman on the desk. I said that despite spending £6.00 in total so far the Internet had been useless.
He said "Did you not receive a refund" I said no.
What was incredible is he still took another £3.00 off me for the access for the remainder of our stay....

Would I stay again ? Yes!

My wife who booked the stay, made a feedback report to the Premier Inn, and we received a phone call from the Premier Inn Camborne. They said they would ensure that room staff would be trained to replenish rooms correctly.
Training would be given to Reception staff.
They also refunded the last night of our stay.

You could not have asked for more really.
So 7 out of 10 for the overall experience
and 10 out of 10 for responding to concerns after they received the feedback

Room Tip: All rooms are good, even though we were at the car park side of the hotel, we did not hear any undue...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle P, Front Desk at Camborne Premier Inn, responded to this review, June 17, 2013
May I take this opportunity to thank you for taking the time to review your stay with us. We hope to welcome you back to Camborne Premier Inn in the future. Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horsham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 8, 2013

Check in staff were excellent, very polite, genuine and professional. Rooms were absolutely spotless and as they should be for a premier inn. Pillows are uncomfortable like the other premier inns we stayed at, but apart from that we had a good and undisturbed sleep.

We had dinner at the Table Table restaurant, the waiting staff seemed very uninterested, were not very attentive and overall the service received was below average. Had it not been for that I would have given this place a five star review.

Would recommend this particular premier inn, but get your dinner elsewhere.

I've rated the value poor as it was £81 a night without breakfast and no free wifi. I would have expected to pay around £60 max.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle P, Front Desk at Camborne Premier Inn, responded to this review, June 17, 2013
Many thanks for taking the time to review your recent stay at Camborne Premier Inn. I have passed you feedback on to all Team Members at the hotel who are delighted to hear such great comments. The Restaurant have their own review page should you wish to directly pass on your feeback. Best Regards & thank you once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 28, 2013

Was working away and had been allocated to the Premier Inn and was delighted with the facilities. All staff were helpful and professional and the rooms were comfortable, spacious and spotless. Would stay here again if in the area.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle P, Front Desk at Camborne Premier Inn, responded to this review, June 7, 2013
Thank you for your recommendation. We hope to welcome you back to Camborne Premier Inn in the near future. Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 23, 2013 via mobile

I don't often write reviews but after reading some of the ones Here about the premier inn in Camborne I felt I needed to give my view. The hotel is a standard premier but spotlessly clean not a speck of dust to be seen. The staff and service well above and beyond anything I had ever experienced before. I am a firm believer that if u have an issue tell people they can't put it right if they don't know it's wrong, we are all human and make mistakes get over it! To me the kindness and friendliness of the staff would have outweighed a simple missed towel. The restaurant was ok but any issue I had with them I dealt with direct with the restaurant and will not let my experience with them cloud this review, if needs be I will write on on their page direct. The beds are amazing for me but you can't please everyone, some like hard some like soft. For me perfect and yes they are 5ft beds. Thank you premier in Camborne

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle P, Front Desk at Camborne Premier Inn, responded to this review, June 7, 2013
Many thanks for your kind words. Your feedback has been passed on to all Team Members. We would all like to thank you for your feedback and hope to welcome you back to Camborne Premier Inn in the near future. Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Camborne Premier Inn

Address: Treswithian Road, Camborne TR14 7NF, England
Location: United Kingdom > England > Cornwall > Camborne
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #1 of 4 Hotels in Camborne
Price Range (Based on Average Rates): $
Number of rooms: 65
Reservation Options:
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Also Known As:
Camborne Premier Inn Cornwall

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