THE GOOD: Great staff, one of whom went out of her way to sort out a problem with our room (more on that later). The big, comfortable bed (and not one of those hateful zip-links). Nice shower. On-site parking (£5 a day or £15 if there's an event on at Wembley). Decent choice at the help-yourself breakfast bar. Moments away from the tube station (about 15 minutes into central London).

THE NOT SO GOOD: Some rooms have zip-link beds, which we find uncomfortable because of the ridge/gap in the middle (easy to remedy with topper mattresses). We were allocated one of those when we arrived. We moved. The next room suffered from lift noise, so we moved again. The sound on the TV had been restricted - so low that we couldn't hear it (but the very helpful receptionist came up to fix that). The windows are sealed, so you're dependent on air-con. This can make even a big room feel claustrophobic. (I've stayed in high-rise hotels in the US, and you can open the windows - albeit just a tiny bit - to get some fresh air, so there's no real security/safety issue.) The pillows are too soft. There are two kinds on offer - one is labelled 'firm' but we couldn't see much difference between that and the softer one; using two didn't help. There's no grab rail in the shower, so getting in and out is difficult if you have even a minor mobility problem. There's a notice on the wall, warning you that the bath/shower can be slippery, but then nothing to help if you do slip! The shower-soap dispenser is set high on the wall - fine if you're having a shower but impossible to reach if you're taking a bath! The loo paper is a tad rough.

OVERALL: Despite the problems, I'd recommend this place as a base for visiting London. The entrance to the tube station is just across a quiet side road, and the journey time into the centre is only about 15 minutes.

The football package we bought had several hotels for us to choose. End up choosing Premier Inn Wembley because of the proximity of the train station and affordability. The room is average but it was ok for us as we were out most of the time and come back just to rest and sleep. Eventhough the location is not central, getting to London was easy via tube.

We has purchase another 3 nights directly from the hotel website as the package stay couldn't cater to extension nights. I was worried that the hotel would want us to change rooms, check out and check in again but none of that happen. The friendly staff simply advise me to come to the front desk again to pass the reservation printout for the "2nd check-in". Actual check out was a breeze.

Very helpfull and friendly staff,Breakfast had lots of choice and eveniing meal excellent and had extensive menu.Hotel and rooms spotless, only bad thing for me that they had firm and soft pillows but the firm ones were still very soft.

Our first visit to this Premier Inn and we were thoroughly impressed by it. We only stayed overnight but it was perfect for what we wanted. Friendly staff, huge room, super breakfast, value parking and close to tube for direct access to London. We looked at other hotels but as we were on a tight budget, we picked this mainly because of the price and I feel that we got exceptional value for money. It maybe a budget hotel but i feel the service we got from the staff was first class. Thank you. Would definately stay again x