Our second stay and yet again really impressed. Arrived at 11.15 and there was no problem with checking in early which was such a relief as it was snowing and we wanted to freshen up before heading into London. The male receptionist was really friendly (I remember him being really nice last time) and a credit to Premier Inn. Our room was larger than usual and just toasty enough on such a cold day. Staff at breakfast also very good and breakfast was as good as I have come to expect from PI (great choice, well cooked). Easy to get to and right on the doorstep of the tube - its a great choice if stopping in London for a few days.

On my trip to London my tour booked us in this hotel. My first impression was good, but it soon deteriorated. We didn't spend much time there, but what time we did was not always pleasant. My first concern was the leaking plumbing. I let the staff know that the carpet on the bedroom side of the shower wall was soaked, and they said they would look into it. When we came back from our day on tour nothing was done to remedy the problem. By the time they wanted to fix the problem we were leaving. Another concern I had was the fact that I never saw a cleaning crew ever in the 6 days I was there, and I started to develop bite marks, and a rash on my legs, and back. I got one bite mark that actually bled on the back of my leg that is now scarred. I think because of their lack of cleaning they are infested with bed bugs. I would never go back to that hotel ever again, and I would recommend if anyone decided to go there that the bed covers better be warm on arrival.

This is a great, simple hotel. It is not the height of luxury, but absolutely perfect for families. We stayed four nights at the beginning of the new year.

We arrived, tired and ready for bed and were given the most cheerful of welcomes by the receptionist, who was so efficient, helpful and friendly.

The rooms are clean and spacious - plenty of room for two extra beds for our two children. The beds are so very comfortable too.
The breakfasts are great, and the waiting staff also really attentive and friendly.


We ate in the restaurant one night and the food was lovely. It was especially good to be able to get good quality children's meals for a change. Another night we had pizzas in the room. This was a great novelty for the children and the pizzas were lovely homemade ones.

The hotel couldn't be much closer to the tube, which made our trips into central London so easy.

This is a great hotel if you want a comfortable, simple base from which to see the sights of London. We will definitely use it again and would wholeheartedly recommend it.

I rated a Premier Inn in Birmingham a few months ago and it wasn't a nice review. This however is much different as the staff here were excellent and the receptionist, Anju, was most helpful putting us in adjoining rooms (5 of us) and at the front of the hotel away from the lifts as suggested by another reviewer (thanks). We took in the meal deal which I have to say is excellent value especially when you can have an all you can eat breakfast. The only down side to the meal was they didn't have soup although they offered starters from the main menu as one of us didn't like the other offerings on the meal deal menu. Unfortunately the Tube Station opposite was closed for maintenance so had to use shuttle buses (not the hotel's fault)