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“Fantastic weekend” 5 of 5 stars
Review of Holiday Inn London - Wembley

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Holiday Inn London - Wembley
4.0 of 5 Hotel   |   Empire Way, Wembley HA9 8DS, England (Formerly Wembley Plaza)   |  
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Ranked #4 of 10 Hotels in Wembley
Worcester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Fantastic weekend”
5 of 5 stars Reviewed August 24, 2014

This is the second time we have stayed here.
We upgraded to an executive room which was fantastic. Lots of space and lots of luxury extras.
I would recommend going to breakfast early as it gets very busy.
The chef and waiting staff were very helpful with my dietary requirements also.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rukhsana H, Front Office Manager at Holiday Inn London - Wembley, responded to this review, August 27, 2014
Dear Reviewer

Thank you so much for your 5 star review.

I am so please to read that you had a fantastic wekend. Your comments wil be passed to the team who will be happy to hear that their efforts have been recognised.

I hope to welcome you back soon.

Kind regards

Rukhsana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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500 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 24, 2014

We stayed here for two nights in July. Hotel is nice and offers clean rooms. Wembley stadium just adjacent to the hotel. There is a huge shopping arcade near the hotel that offers all the brand stores that one can find in Oxford street. Staff is very helpful and Breakfast has many varieties.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rukhsana H, Front Office Manager at Holiday Inn London - Wembley, responded to this review, August 27, 2014
Dear Reviewer

Thank you so much for your review, really appreciate this. I am thrilled with your comments and review and it always a pleasure to read all the positive sides of your stay.
Customers are our priority and I am glad that you are happy with the hospitality you have received from us.

Thank you once again for your loyalty and look forward to welcoming you soon.

kind regards

Rukhsana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marco islad
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 24, 2014

Corridors smelt fusty and mouldy.Towels were the worst I have ever experienced .They were grey ,thin ,hard,over- used,over -washed and just plan tacky.
Supposedly free internet was impossible to access in room.
Not a good experience !

  • Stayed August 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rukhsana H, Front Office Manager at Holiday Inn London - Wembley, responded to this review, August 27, 2014
Dear Reviewer

Thank you for taking the time to write us a review . We regret to read that this visit was not 100% satisfactory. Your comments are essential for our team to consider for enhancements needed in what we can offer.

Kind regards

Rukhsana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fraserburgh
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed August 22, 2014

We stayed here in December over the Xmas period and found this hotel great value for money as the centre of London can be very expensive. We stayed for 3 nights and was moved room after our first night, thank goodness as the first room was an ex smoking room and our things smelled of smoke afterwards. I would advise that you ask for one of the refurbished rooms, unless you are a smoker and don't mind. The swimming pool etc are great apart from the jacuzzi is attached to the swimming pool so is a little cold to be realxing. Wembly part underground is about a 5-10min walk. Shops near by too that are discounted and a cinema and cafes in the shopping complex too.

Room Tip: Ask for one of the refurbished room on the top floor as the older rooms smell of smoke.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rukhsana H, Front Office Manager at Holiday Inn London - Wembley, responded to this review, August 24, 2014
Dear Reviewer

Thank you for your review.
Your comments are essential for our team to consider for enhancements needed in what we offer and do.
we hope to welcome you again in the future and make your stay as best as it can be.

Kind regards

Rukhsana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, United Kingdom
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 20, 2014 via mobile

Stayed here will on business in London. Initial thoughts were that I'd arrived at a manic hotel but this was down to the arrival of one of the many tourist bus trips staying here.
The room was spacious, clean and tidy but there was a smell of mould coming from the bathroom but this was easily sorted by closing the bath and sink plugs.
The food was nice and a wide choice but breakfast times were busy with the aforementioned tourists so it's wise to go early.
The staff are all helpful and despite the stress levels, pleasant and cheerful.
Parking is underneath the hotel but spaces are tight and some of the parking by other hotel users means you can struggle to get parked.
The hotel is also right next to Wembley Stadium and a shopping outlet that's well worth a look.

Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rukhsana H, Front Office Manager at Holiday Inn London - Wembley, responded to this review, August 22, 2014
Dear Reviewer

Thank you so much for your 4 star review, really appreciate this and for choosing to stay with us on on business in London. . Customers are our priority and I am happy that you found the the food and room spacious, clean and tidy, I am sorry to read that there was a smell of mould coming from the bathroom.

Thank you once again for your loyalty and look forward to welcoming you soon.

Kind regards

Rukhsana Hassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laois, Ireland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 13, 2014

We booked the hotel though hotwire so we weren't even sure what the hotel was going to be like but we were nicely surprised. It doesn't look much from the outside but inside is lovely & as are the rooms. We didn't get to use the bar or restaurant so I can't comment on those areas but the reception staff were very nice & helpful. The rooms were spotless & very comfy and the bed was massive! The showers are also lovely but the only fault i could find was the tiny little step up into the bathroom - we'd a few stubbed toes!
The Designer Shopping outlet is just around the corner from the hotel which was fantastic & the buses to the tube etc stop just outside the front door.

The wi-fi didn't work great on the first night but worked fine for the other 3 days/nights of our stay.

We were very happy with our stay and are planning another trip back to london in Oct & hope to book into the same hotel again!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rukhsana H, Front Office Manager at Holiday Inn London - Wembley, responded to this review, August 19, 2014
Dear Reviewer

Thank you so much for your review, really appreciate this. I am thrilled with your comments and review and it always a pleasure to read all the positive sides of your stay.
Customers are our priority and I am glad that you are happy with the hospitality you have received from us.

Thank you once again for your loyalty and look forward to welcoming you soon.

kind regards

Rukhsana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow
Top Contributor
50 reviews 50 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 13, 2014

We enjoyed our stay at this hotel.
It's 10 minutes walk away from the metro station and very close to the stadium itself.
The room was quite spacious, clean, quiet and included all the necessary facilities.
Breakfasts were great.
The stuff were very friendly and helpful.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rukhsana H, Front Office Manager at Holiday Inn London - Wembley, responded to this review, August 19, 2014
Dear Reviewer
Dear Reviewer

Thank you so much for your 5 star review,
I am happy to read that our hotel is a good place to stay and thank you for recommending us., Customers are our priority and I am glad that you are happy with the hospitality you have received from us.

Thank you once again for your loyalty and look forward to welcoming you soon.

kind regards

Rukhsana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn London - Wembley

Address: Empire Way, Wembley HA9 8DS, England (Formerly Wembley Plaza)
Phone Number:
Location: United Kingdom > England > Greater London > Wembley
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Wembley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London - Wembley 4*
Number of rooms: 336
Reservation Options:
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Also Known As:
Wembley Plaza Hotel Wembley
Hilton International Wembley

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