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“Nice place to stay” 4 of 5 stars
Review of BEST WESTERN PLUS Intercourse Village Inn

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BEST WESTERN PLUS Intercourse Village Inn
3610 East Newport Road, P.O. Box 40, Intercourse, PA 17534   |  
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Ranked #1 of 3 Hotels in Intercourse
Quakertown, Pennsylvania
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Nice place to stay”
4 of 5 stars Reviewed March 2, 2014

The rooms are clean and very comfortable. The only problem we had when we arrived is that the pool and hot tub were not available for us to use. They did give us a free night at a later date to come back and use their facilities. We did travel to Hershey while there and it was better to stay there than stay in Hershey. There is much more do and see in Lancaster County than in Hershey. We will go back. This is the second Best Western in Lancaster County that we stayed at and the other one at the Revere Inn was just as nice. The only reason we stayed here was we thought it was closer to where we were going to travel. The only thing that our room was close to the road and occasionally we did hear traffic.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn, responded to this review, March 3, 2014
Dear Mary S.,

Thank you for taking the time to share your experience from your stay at our property. I came to work here in Intercourse from Hershey, and I have to agree with your assessment of the areas. Hershey has some wonderful attractions, but as Lancaster County continues to grow in tourism, we continue to add more and more for families and couples to do. Many of those options are even within walking distance to our property.

I want to apologize for the inconvenience with the pool and spa. We are working feverishly to have the pool open as soon as possible, and hopefully you were compensated with a buy one get one voucher for your trouble. We are getting closer and closer to reopening the building, but for now we want to make sure that each of our guests are compensated fairly for their trouble.

If you have any concerns, or if there is anything that I can do to be of assistance, please do not hesitate to contact me - 717-768-3636 extension 172 or by email at ryan@intercoursevillageinn.com.

Thank you again, and hopefully we will have you back staying with us again in the future!
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510 reviews from our community

Traveler rating
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    84
    15
    0
    1
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218
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Ewing, New Jersey
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 26, 2014

Have visited the Lancaster area many times but have never stayed at this Best Western until recently. Very beautiful and well maintained accommodations. Recently renovated restaurant and hotel make for a very relaxing and happy stay. Would highly recommend to family and friends.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn, responded to this review, March 3, 2014
Dear STK1,

Thank you so much for sharing your positive experience during your last stay with us. I was glad to hear that you enjoyed your room and all of the changes that were made during our recent renovation.

I was also glad that you enjoyed your meals in the Olde Mill Restaurant. We are continuing to strive to exceed the expectations of our hotel and restaurant guests!

We look forward to having you come stay with us again in the future!
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Edgewater, Maryland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 24, 2014

This hotel was recently remodeled. It is beautiful and very quite. There is a restaurant in the hotel where we ate breakfast and lunch. The food was very good. The hotel is located with walking distance of local shops within Intercourse. The pool and tub, however, were closed but the hotel gave us a coupon for one free night on our next visit. There is spa located at the hotel. My sister and I both received facials. It was WONDERFUL and would definitely do it again the next time we stay.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haddon Heights, United States
1 review
5 of 5 stars Reviewed February 24, 2014

Very nice updated hotel. Had a very pleasant stay and the hotel was very clean and staff very friendly and accommodating. Although the pool and hot tub were closed for service, they did make up for it with a free night for a return stay.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn, responded to this review, February 25, 2014
Nancy C,

Thank you very much for taking the time to share your excellent experience with the Trip Advisor community. Hopefully you will be able to utilize your return voucher to come back back once we have completed the renovation in the pool area. On behalf of the team, we want to apologize for any inconvenience the pool being closed may have caused.

I am happy to hear that you found your room to be clean and our staff to be friendly and accommodating. I hope that, while you were here, you were able to enjoy your complimentary breakfast at the Olde Mill restaurant or a service at our recently opened Serenity Day Spa.

Thank you again for your feedback. We look forward to seeing you at a future stay!
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Newtown Square, Pennsylvania
1 review
4 of 5 stars Reviewed February 23, 2014

Excellent location, professional . Indoor pool and whirlpool out of order. Free night pass was given, if you stay one night because of that issue. Free breakfast was above average. Front desk was more than helpful, going above and beyond.

Room Tip: King size bed a plus
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Top Contributor
153 reviews 153 reviews
76 hotel reviews
Reviews in 88 cities Reviews in 88 cities
253 helpful votes 253 helpful votes
4 of 5 stars Reviewed February 20, 2014

I just returned from 5 nights at the Intercourse Inn. It was a girls trip. We chose to stay in the renovated old part, to save a little money. It has been completely gutted and renovated, however, the rooms are small. Would have been fine for an overnight, but not for 5 nights. The bathroom is tiny, a tub and a toilet right next to each other. The sink is outside. I don't like that, as I think it is annoying to have to leave the bathroom before washing your hands. The room was basically clean, housekeeping left powder on the bathroom floor, after supposedly cleaning, and the next day, left trash under the sink. The towel bar collapsed on our 2nd day.Housekeeping never bothered to call maintenance, we were gone 12 hours and found she had put our towel folded on the vanity. I mentioned it to the front desk and it was fixed the next day. The free breakfast is fine, and cheap enough if you want to add to what they give you for free. Pool was closed until further notice, with no signs mentioning why. Bad planning anyway,enclosed pool is not connected to main building in any way, so one has to walk outside across the street (lot) to swim in the winter. They will have to come up with something of a better way to get to pool. ;Parking is a pain. There is nothing close. In nice weather, who cares, but in rain, snow, cold, it's quite a walk to get to your car. Very pretty place, but a few things were not well thought out. One last pointer to management, there is still some construction in old parking lot and it started at 7:30 in the morning, not acceptable to people sleeping in a motel.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn, responded to this review, February 25, 2014
Dear MittMott,

On behalf of the staff, and management team, I would like apologize for not exceeding your expectations during your stay. We have taken your comments in regard to the housekeeping service that you received and we will use that feedback to coach our staff to better serve our guests.

I would also like to apologize for the pool closure. The pool was constructed in the building just across the driveway to provide a large and comfortable experience for our guests. We utilized a historic local building, and in doing so, with the harsh winter that we have encountered, we have run into some issues that we must correct before we are able to reopen the pool facility.

Hopefully you were compensated with a voucher for a free, and hopefully the discounts that you were given during your stay were enough to compensate for the shortcomings with your stay.

We are committed to providing our guests with the best possible experience. If you are not satisfied with the discounts and free stay voucher, please feel free to reach out to me at 717-768-3636 or by email at ryan@intercoursevillageinn.com and we can further discuss how we can meet your expectations.

Sincerely,

Ryan O'Donnell
Assistant General Manager
Best Western Plus Intercourse Village Inn
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Bayonne, New Jersey
2 reviews
5 of 5 stars Reviewed February 19, 2014

I am very selective when it comes to hotels and this hotel has met my high expectations. Unfortunately, the pool and hot tub were closed due to mechanical issues but we received a voucher for a future buy one-get-one free for a future visit.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn, responded to this review, February 22, 2014
Staceywj,

Thank you very much for your review of our property. I, like you, am very particular with where I stay and my evaluation of hotels. It is great to hear that we were able to meet your very high expectations!

I would like to extend our sincerest apologies for your disappointment regarding the pool and spa. We are working as quickly as possible to correct the issues that have arisen over the course of this very difficult winter. I am certain that if you are willing to return once the repairs have been made, that you will find the pool and spa worth the wait!

Thank you again for your feedback. Please let me know if there is anything that we can do to help you redeem your voucher in the future! We look forward to seeing you at your next visit!
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Additional Information about BEST WESTERN PLUS Intercourse Village Inn

Address: 3610 East Newport Road, P.O. Box 40, Intercourse, PA 17534
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Intercourse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Intercourse
Price Range (Based on Average Rates): $
Number of rooms: 89
Official Description (provided by the hotel):
New for 2014- Serenity Day Spa, located on-site at Best Western Plus Intercourse Village Inn is now open for business! Offering massages, facials, manicures, and pedicures to pamper and relax you on your next getaway!We offer brand new accommodations which were completed in July 2013 and include a new lobby, Indoor pool & Hot Tub, meeting space,large two room guest suites and family suites. Located in the Village of Intercourse, within walking distance to shops in the village and close to all Lancaster attractions. ... more   less 
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Also Known As:
Best Western Plus Intercourse Village Inn & Restaurant Hotel Intercourse
Best Western Plus Intercourse Village Inn And Restaurant
Best Western Intercourse
Intercourse Best Western

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