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“Great room, shame about the bacon” 4 of 5 stars
Review of Twickenham Marriott Hotel

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Twickenham Marriott Hotel
4.0 of 5 Hotel   |   198 Whitton Road, Twickenham TW2 7BA, England   |  
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Hot rate & 15% off dinner
Ranked #2 of 5 hotels in Twickenham
Middle England
Top Contributor
118 reviews 118 reviews
69 hotel reviews
Reviews in 80 cities Reviews in 80 cities
68 helpful votes 68 helpful votes
“Great room, shame about the bacon”
4 of 5 stars Reviewed February 5, 2013

I stayed here one Saturday - not a match day, I have to stress, when attending a birthday party in Richmond.

As we checked in, the concierge took our luggage, and that was the last we saw of it until we got to our room. My extra towels had been delivered, as had my foam pillow! Reception very friendly and helpful.

Bed was comfy, bathroom was spotless. The whole area was a bit souless, with very few pictures. View was double aspect though, of the surrounding area.

Seating in the living room area wasn't very comfortable, and the table would have been very small for eating a meal at. Desk area lacking in plug sockets, especially for hair drying. And trying to see what I looked like in the full length mirror was a joke - it's on the back of the wardrobe door - which is tucked into an alcove - so you can only see about half yourself.

Having no mini-bar, we ordered 2 G&Ts from room service, and these took over half an hour to arrive. We couldn't eat in the lounge bar due to an event, so had to eat in the sports bar. This place is cold and echo-y, having a mezzanine floor. We were sat at a low table on sofas - these are too far apart to have a conversation, and not good for eating at. Also very busy. Food was OK, though could have done with being warmer - and what is with serving food on planks of wood? Please, give me a plate, preferably that's been warmed through.

We used the Virgin Active spa - which is next door - no direct access from the hotel, which is a shame given that it meant I had to walk back in through reception with wet hair after my swim. No issues with the opening hours, these are quite clearly displayed on the website.

Bar was packing up when we got back from the party, so we took our drinks back to our room and tried to watch telly. This kept timing out for some reason, so we gave up.

My biggest disappointment was breakfast. I look forward to what I call Mariott bacon - american style dry cured, crispy smoked streaky - and what I got was limp back and fatty. The omelette station was a display of bowls - with some cheese, chopped ham etc and no chef - nor any instructions on how to get one made. Bread was stale, pastries were solid. Most of the food under the warmers wasn't very warm either.

I'd stay here again if I was in the area, and I guess it might be convenient if you want somewhere at the end of the line for London. I can't imagine how busy it might be on match day though!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Leek, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 3, 2013

My wife and I have just returned from watching England play Scotland at twickenham, and having stayed at the marriot for 2 nights could not really fault the attention to detail all the staff had. A smiling face and a good morning from all at every turn made you feel most welcome. The rooms were big,spacious and clean, breakfast was plentiful with a good selection, and as the price for breakfast was included we felt it was worth it. Had we had to pay separately for it, being priced at £17.95 we would not of taken it, and this is where I have to agree with the last reviewer it was a little luke warm for some ingredients and for that reason only my review is not a full 5 stars for everyhing. That aside a great place to take in the atmosphere of a big rugby game.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
1 review
1 of 5 stars Reviewed January 28, 2013

Having stayed at this hotel more than 10 times last year, I can honestly say the standard of food was terrible, particularly breakfast. Most of the time the food was cold. I complained almost every time I stayed there, but nothing was done about it. If you stay at this hotel, eat out! The staff are really friendly and the rooms are quite comfortable, but the food really lets this place down.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ipswich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 27, 2013

Superb hotel in a great setting. Excellent, professional staff. Wonderful room, overlooking the pitch. Spacious, well-stocked hotel bar. Spotlessly clean throughout. Easy stroll in to the Town centre. Marriott at its best.

Room Tip: The 'pitch view' suites are excellent......
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Halifax, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 26, 2013

We stayed at the Twickenham Marriott as we were using Marriott points and it seemed to be not too far from the main London attractions as we had Oyster cards and used public transit while we were there. However it usually took us up to an hour to get from the hotel to wherever we were going in London itself which is something to keep in mind if you are not just staying there for the rugby. As with any Marriott I've stayed in the hotel itself was good quality- comfortable beds, good service and delicious breakfasts.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Edinburgh, United Kingdom
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 24, 2013

The usual, high class Marriott experience right in the heart of Twickenham and built into the rugby stadium itself - a strange experience for a Scotland supporter ! Very comfortable rooms, large gym next door with access for hotel guests, quality food in-house and a range of good pubs within a couple of miles as alternatives if needed. If heading in to central London the train station is 5 minutes away by bus.

Room Tip: South facing rooms are best, while all have natural light windows these ones actually look away from...
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lugano, Switzerland
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 19, 2013

We stayed at this hotel just after Christmas and it turned out to be a real pleasure. Room was spacious, clean and modern with a nice bathroom. Staff were friendly and helpfull and it had various nice and comfortable seating areas . The hotel does not feel claustaphobic . There is also an excellent gym next door which is free for hotel guests. We often travel to London and don't mind staying in the suburbs. The train connection to central London is fast and there are excellent shopping areas nearby such as Richmond and Kingston. I would defibately stay here again.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Twickenham Marriott Hotel

Address: 198 Whitton Road, Twickenham TW2 7BA, England
Phone Number:
Location: United Kingdom > England > Middlesex > Twickenham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Twickenham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Twickenham Marriott Hotel 4*
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Also Known As:
Twickenham Marriott Hotel United Kingdom

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