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“What a great service” 5 of 5 stars
Review of YOTEL London Heathrow Airport

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YOTEL London Heathrow Airport
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4.0 of 5 Hotel   |   Arrivals Mezzanine Landside | Terminal 4, London Heathrow Airport, Hounslow TW6 3XA, England   |  
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Hotel website
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Hotel amenities
Ranked #5 of 24 Hotels in Hounslow
Certificate of Excellence
Fingal Bay, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“What a great service”
5 of 5 stars Reviewed July 17, 2014

What a brilliant concept for weary travellers. This is the best service I've seen introduced in airports in many years and the staff couldn't have been more helpful. Don't expect size and luxury, the rooms are just somewhere to sleep while in transit. They have everything you could need: shower, WC, computer desk, TV and WiFi. Check out the website

Room Tip: The single is barely big enough for two. If you are a couple make sure you ask for a double
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTEL London Heathrow Airport, responded to this review, July 21, 2014
Dear Glyn W,

We are delighted to see that you enjoyed your YOTEL experience and that you found our concept to be the best service you have seen introduced in airports in many years. We are considered by many as the most innovative service and product in the last twenty years in the field of hospitality.

Thank you for your most kind comments about our crew.

We very much look forward to welcoming you back!

Best regards,
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,338 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (337)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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English first
South Yorks
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed July 17, 2014

Have reviewed Yotel Heathrow before and had nothing but praise. Friendly welcome from excellent staff, clean, comfy cabins and good aircon. However, on this occasion I was woken up very early by the most horrendous noise from the drains when other guests used the showers. This went on for over an hour and made it impossible to sleep. I have emailed Yotel about this problem and I'm sure they will rectify it. When they do I'll stay again as everything else is perfect for weary travellers.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTEL London Heathrow Airport, responded to this review, July 18, 2014
Dear Dave194

Thank you for your most kind comments about our crew and service and for your continuous preference.

We are sorry you were disturbed by the sound of our EVAC system.

Due to our location within the terminal we had to put in a system that uses air and not water to take shower and sink water from the cabins under pressure to a central piece of plant. It is used at Heathrow as the landlords are committed to reducing the amount of water (EVAC uses less than 25% water than a traditional system) and because the terminal infrastructure for plumbing is rather old and this is the future technology they are now putting in.

The sound can take someone by surprise if one is not accustomed to it. However on this occasion and from your description it seems that there was an unusual noise. We are already in process of attending all pipes as a preventive measure.

Thank you once again and we hope to welcome you back very soon.

Kind regards
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed July 16, 2014

I stayed in this hotel after a late night flight before an early start the next morning. The directions given on the website were easy to follow, and after a very straightforward check in I was in my bed watching the end of the World Cup semi final about 20 minutes after leaving the plane! Yes, the rooms are very small, but perfectly adequate for a short stay. The bed was very comfortable, and there was the added bonus of unlimited free hot drinks. I left in the morning well rested, ready for the day ahead. I will certainly stay here again.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTEL London Heathrow Airport, responded to this review, July 17, 2014
Dear mollie98,

We are thrilled to see that you enjoyed your YOTEL experience and that your found your bed to be very comfortable!

Thank you so much and we very much look forward to welcoming you back!

Best regards
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 16, 2014

Small but cosy little room that was perfect for me to settle in while waiting for my friends to arrive. Everything was very comfortable and clean, made my rest very relaxing. Would recommend for people who are just looking for some place to crash while waiting for transit or layover.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTEL London Heathrow Airport, responded to this review, July 17, 2014
Dear Amanda L,

We are delighted to see that you thoroughly enjoyed your YOTEL experience and that we helped towards a very comfortable and relaxing stay!

Thank you so much for your recommendation and we very much look forward to welcoming you back!

Kind regards
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
68 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 12, 2014

I got a premier room in the Yotel before my early flight the next day and it was certainly an experience. The whole place looks like a space ship - from the corridors to the lighting to the bed which moves up and down to give the room slightly more space. The rooms are small, and have no windows (other than the large one leading out to the corridor) so it did feel a little stuffy in there. The bathroom wall and door are made of glass - which doesnt shut entirely - and has a small half curtain covering it. I wouldn't stay here with someone who you would not want to see (and/or) hear you in the bathroom ;-) Had a good night's sleep though - and it was pretty fun. Perfect for an overnight stay at the airport as there is a Wetherspoons right on your doorstep and you can just stumble out of bed right into the teminal.

Room Tip: Go for a premier room - they are still tiny - I dread to think what the standard ones are like....
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTEL London Heathrow Airport, responded to this review, July 14, 2014
Dear bagelobagel,

We are very pleased to see that you appreciated the YOTEL "space ship" concept and that you had fun staying with us!

We very much look forward to welcoming you back!

Best regards
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 12, 2014

Great place to stop for the night between flights. Make sure to go to Terminal 4 and look for the hotel... some ppl at the airport may mistaken you talking about the Sofitel. Everyone was very friendly, the accommodations are tighter than a regular hotel, but just as pictured... The bed was super comfy, and the shower was great!! I felt VERY safe there, and it was an overall great experience, and right there near my next flight in the am!!

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTEL London Heathrow Airport, responded to this review, July 14, 2014
Dear Carolynn S,

We are delighted to see that you thoroughly enjoyed your YOTEL experience and that you found the hotel to be very safe, your bed to be super comfy and the shower great!

Thank you so much for your kind comments about our crew and we very much look forward to welcoming you back!

Best wishes
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 11, 2014

If you want to get a nap, have a little privacy, watch some tv and have a shower, the Yotel is strongly recommended. We were on a 11-hour layover in London with no desire to go sight seeing. The Yotel fit the bill as we had just taken the red-eye from Dubai, before carrying on to Vancouver.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTEL London Heathrow Airport, responded to this review, July 14, 2014
Dear Michael G,

We are thrilled to see that you appreciated the YOTEL concept and that you thoroughly enjoyed your stay with us.

We very much look forward to welcoming you back!

Kind regards,
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about YOTEL London Heathrow Airport

Address: Arrivals Mezzanine Landside | Terminal 4, London Heathrow Airport, Hounslow TW6 3XA, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hounslow
#3 Luxury Hotel in Hounslow
#3 Romantic Hotel in Hounslow
#3 Family Hotel in Hounslow
#4 Business Hotel in Hounslow
Price Range (Based on Average Rates): $
Hotel Class:4 star — YOTEL London Heathrow Airport 4*
Number of rooms: 32
Official Description (provided by the hotel):
YOTEL is inside Terminal 4, located moments away from arrivals, departures, Heathrow Express and underground stations. There are two types of cabins - standard (large single) and premium (double) - both equipped with en-suite bathrooms, free WiFi and a flat screen TV (free-view channels). Also free hot beverages available at Mission Control. Services available include 24-hour food and drink delivered to your cabin in 15 minutes. The best thing - you can book just a few hours or overnight. ... more   less 
Also Known As:
Yotel London Heathrow Airport Hotel Hounslow
Yotel London Heathrow Airport Hounslow

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