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“Comfortable and convenient” 4 of 5 stars
Review of YOTEL London Heathrow Airport

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YOTEL London Heathrow Airport
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Arrivals Mezzanine Landside | Terminal 4, London Heathrow Airport, Hounslow TW6 3XA, England   |  
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Hotel amenities
Ranked #3 of 22 Hotels in Hounslow
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Comfortable and convenient”
4 of 5 stars Reviewed May 8, 2014 via mobile

I arrived at Heathrow at terminal 4 after an 11 hour flight and was meeting up with friends flying in 12 hours later and chose Yotel because it was a place I where could sleep and shower without leaving the terminal. The room was (as advertised) small but comfortable, with good quality bedding and pillows, big fluffy towel and good shower. Good wifi and TV. The room and corridor was a little cramped and claustrophobic but the design was funky and futuristic -- it felt like staying in a space station. I did feel bit nervous about what would happen in an emergency but I made sure I knew where the fire exits were. The staff were nice and helpful. My only complaint was that to get to my room I had to go down some stairs then up some more -- not many steps but still inconvenient with luggage. The bed was also quite high and the step up and down was a bit narrow and difficult. overall I would recommend Yotel as a convenient place for a short-term transit stop at the aiport

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTEL London Heathrow Airport, responded to this review, May 9, 2014
Dear beachcomber_bambi,

Thank your for your most kind comments about our crew and service. We are extremely pleased to see that you appreciated the YOTEL concept and you enjoyed your stay with us.

Due to the design and space limitation you our Standard cabins are accessible by going up or down two steps (only for two cabins which are at the far end of the corridor one would need to go down an extra two steps). May we suggest on a future stay to try our Premium cabins that are much more spacious and more easily accessible.

Please let us know when your travel plans will bring you back to Heathrow and YOTEL. We look forward to welcoming you back!

Best regards,
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
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1,245 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 8, 2014

Fast, efficient service and comfortable, quiet, cubicle-like rooms. The shower is good, with a nice towel. Bed is very comfortable and high up, so could be tricky for the less mobile customer.

Free WiFi and power good for recharging devices. The only minor disadvantage (for me) is the lack of any external windows to help reset the body clock after traversing multiple timezones.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTEL London Heathrow Airport, responded to this review, May 9, 2014
Dear David L,

Thank your for your most kind comments about our crew and service. We are delighted to see that you appreciated the YOTEL concept and you enjoyed your stay with us.

Kindly note that we have both upper and lower bunks. Should you prefer the latter on a future stay just let us know and we will do our utmost to satisfy your preference.

We look forward to welcoming you back!

Best regards,
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
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Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2014

We had a 7 hour layover between flights so this was the perfect thing to get some rest and store our bags. The staff was extremely friendly and helpful. We reserved the double cabin which turned out to be just right. The smaller one would have been pretty tight. A nice efficient design. The hallways reminded us of a ship corridor which was a little strange. Neither of our flights were in T4 so we had to transfer both ways but it was fast on the train.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTEL London Heathrow Airport, responded to this review, May 8, 2014
Dear toscanavillas,

We are delighted to see that you appreciated the YOTEL concept and you enjoyed your stay with us.

Thank your for your most kind comments about our crew and service.

We look forward to welcoming you back!

Best wishes,
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
75 reviews 75 reviews
38 hotel reviews
Reviews in 46 cities Reviews in 46 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed May 7, 2014

A very handy option for early morning flights out of Heathrow. The cabins are undoubtedly cosy but suited my needs perfectly. WiFi access was easy and the bed was incredibly comfortable. It's not going to be everyone's cup of tea, but when I am travelling solo I don't really feel the need for the frills of a luxury hotel room at the airport!

Yotel offers a limited selection of hot food options, but instead I chose to head up to Terminal 4 where there are a number of options such as Cafe Rouge. Although there are no tea/coffee making facilities in the cabins the Yotel reception offers complimentary hot drinks (which I really appreciated).

As my early morning flight departed from Terminal 5 I took the number 490 bus from Terminal 4 which was an easy 12 minute journey.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTEL London Heathrow Airport, responded to this review, May 8, 2014
Dear FolkestoneJack,

We are very pleased to see that you appreciated the YOTEL concept.

Thank you for sharing your experience with us through TripAdvisor and we look forward to welcoming you back!

Best regards,
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 7, 2014

Not a bad place at all, in particular if you are curious about Japanese style capsule hotels. Really small single person room (6 square metres) but comfortable, with standard continental power sockets for your cellphone/computer as well as free internet. The location (London Heathrow Terminal 4) is of course a major plus.

The only minor negatives concern some seemingly persistent problems with the check-in kiosks and key cards. Fortunately, the Yotel staff was able to provide quick assistance.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTEL London Heathrow Airport, responded to this review, May 8, 2014
Dear Makrus L,

We are very happy to see that you appreciated the YOTEL concept.

Please accept our apologies for the inconvenience with our check-in kiosks. We are working very close with our supplier to make sure that they will be operational soon. Pleased to see though that our crew was able to assist you quickly and to your satisfaction.

Why not try our Premium cabins on your next visit which are almost double the size than our Standard ones. We are confident that you will find them to be even more comfortable.

We look forward to welcoming you back!

Kind regards,
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 3, 2014

Let's be clear, this isn't the lap of luxury BUT if you have a long layover and need somewhere to bed down for a few hours, recharge your batteries (and those of your essential travel gadgets), rest, shower before the off then this is a great little place.

It's a bit of a pain to get there from Terminal 5 but that's not Yotel's fault.

Second time I've used Yotel. Clean, cosy and more than enough to get a few hours shut eye between flights and much better than hanging about elsewhere in a noisy airport.

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTEL London Heathrow Airport, responded to this review, May 6, 2014
Dear Since0Seven,

We are awfully pleased to see that you enjoyed your YOTEL experience and thank you for your comments about our crew service.

We look forward to welcoming you back!

Best regards,
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south carolina
Top Contributor
120 reviews 120 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed May 2, 2014

60 pounds less than Hilton for our nite. 3 minutes up escalator/lift to Delta check in terminal 4 for departing flight to US, so convenient and easy. Suggest premium cabin for couple. Small but adequate with necessary amenities. No noise our nite. Quick check in/out. Good complimentary coffee. Hairdryers at front desk if needed. Control buttons on side of bed for lites,bed,etc. Windsor restaurant next door was very good and reasonably priced - pasta with salmon and many choices of draft beer,etc.

Room Tip: We were cabin 13, 4 down from mission control. We thought good location, no noise.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos_Peroutseas, General Manager at YOTEL London Heathrow Airport, responded to this review, May 6, 2014
Dear lilysouthcarolina,

We are delighted to see that you thoroughly enjoyed your YOTEL experience.

We look forward to welcoming you back!

Kind regards,
Yiorgos

Yiorgos Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about YOTEL London Heathrow Airport

Address: Arrivals Mezzanine Landside | Terminal 4, London Heathrow Airport, Hounslow TW6 3XA, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hounslow
#2 Business Hotel in Hounslow
#3 Family Hotel in Hounslow
#3 Romantic Hotel in Hounslow
Price Range (Based on Average Rates): $
Number of rooms: 32
Official Description (provided by the hotel):
YOTEL is inside Terminal 4, located moments away from arrivals, departures, Heathrow Express and underground stations. There are two types of cabins - standard (large single) and premium (double) - both equipped with en-suite bathrooms, free WiFi and a flat screen TV (free-view channels). Also free hot beverages available at Mission Control. Services available include 24-hour food and drink delivered to your cabin in 15 minutes. The best thing - you can book just a few hours or overnight. ... more   less 
Also Known As:
Yotel London Heathrow Airport Hotel Hounslow
Yotel London Heathrow Airport Hounslow

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