So, the title indicates that your reasons for wanting to stay at the Yotel largely determine if you will enjoy it or not. Possible reasons include:
1. You are knackered after a long flight and need to crash
2. You have an early flight and it doesn't bear thinking about trying to commute to Heathrow at a crazy time
3. You are looking to stay in London at a cheap rate in a quality surrounding
4. You have heard it's like those Japanese-style capsule hotels
5. You are a 'Yo'- brand lover (Sushi etc) and want to try this product
Yotel works for reasons 1 and 2. Stay there if this is your reasoning.
For reason 3, whilst it may be cheap (play around on their website to get the ideal hour-price match but it maxes out at around £70, which is great) its location is not ideal. You have to get the last Tube or Heathrow Express at 11pm in order to get back in time. Of course, you can always cab it back anytime you want, but add that cost to the hotel price and you might as well stay in central London and not feel like you have a curfew from your parents hanging over your head the entire night out.
For reason 4, this is not like a Capsule Hotel in Japan. It's small, there's a TV, but that's the only similarities. On the positive, you get your own shower and toilet. But being a regular stayer at capsule hotels when in Japan, the main difference with Yotel is that there is no communal area. So there is nil chance of talking to anyone else, which can matter if you are someone who likes to interact with people when travelling solo. Many of the capsule hotels in Japan are part- imperial palace, part- men's shelter. There's communal shower and toilet facilities, but also often steam and sauna areas. Not that I am a regular to either, but it makes for a bit of luxury and the type of locals who stay at these hotels in Japan (businessmen who missed their last train back home, or have an early start, or who are steaming from a night out and would rather their family not see) make for good conversation (gestures if nothing else). I guess what I am saying is that with Yotel, there is no scope to socialise with anyone other than the people at Reception. If you don't mind that, then stay there. I was travelling alone, so I noticed that.
Logistics-wise, there's a Wetherspoons pub just outside the entrance to the hotel which opens around 6am for breakfast and stays open until 11pm. There's wifi, which can be patchy (I connected but then struggled to get enough grunt out of it to do anything with it) and there's a bath/shower gel dispenser in every room which is fine if you want to smell like you have been prepared for surgery. You can buy basic amenities packs from Reception - shaver, toothbrush etc. (Another difference - in capsule hotels, a little toiletries pack comes with the price)
All rooms are quiet. Well, I heard just a few people walking by to get to their room but it's all carpeted and the hallway doors close softly. No problems there.
Lighting is good, with three options of brightness. Of course, it can be squishy with luggage but there is a luggage storage place in the arrivals hall which will store each bag for a fiver for four hours, or £9 for beyond four hours upto 24 hours. Recommend you put anything non-urgent with them (open from 5am - 11pm) and take just the essentials to the hotel room. Otherwise you will be too cramped.
Free tea, coffee and hot chocolate is available. You just have to keep going to Reception to ask them to make it. It's a good offer. Though of course you can only have so much tea, coffee and hot chocolate. They also have noodles etc which they make easily by adding boiling water. OK if you are into that stuff, but I'd recommend stocking up on provisions in Central London or even at the WH Smith in the terminal before they close. Or the Wetherspoons.
The other good reason for putting most of your luggage in storage is the shower. Whilst there's a shower curtain and a fitted screen, I seriously recommend showering is the last thing you do before you check out. Because the water ends up going over most of the floor, splashing the toilet, out of the shower recess area and all of a sudden your baggage can get wet. It also makes for a humid environment, which ain't ideal. So resist the urge to shower at the start of your stay!
Humid, you ask? That's the other thing I'd say - the heating is ample. No sign of air conditioning so it may be unbearable in summer but I was there on a 3-degree night, and in all seriousness, I had to sleep on top of the blanket because it was too warm. And I don't even sleep in PJs (too much information, maybe, but it's to highlight the point of how warm it is). So don't fear that you are going to be holed up in a freezing room. You won't.
I stayed in a single room, I saw the double rooms and the major difference is bed size. Aside from the bed, the shower size and general setup is the same.
So all in all, it's a good deal if you are staying there for the right reasons.
And for anyone thinking of staying there for reason 5, I'd say a) get out more; then b) there's more social interaction at a Yo Sushi than there is here. As a solo eater, you have a chance to strike up a conversation with a fellow solo eater at the sushi bar. No chance of doing so at the Yotel Heathrow.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing YOTEL and for taking the time to share with us your feelings.
We fully appreciate that the YOTEL concept whilst unique and innovative (many have said that YOTEL has been the most revolutionary concept launched the last twenty years in the hotel and tourism industry), we understand that it is not everybody's "cup of tea". Design appeals very differently to different people as we all have different perceptions.
Allow us some comments on your points of concern.
Our cabins have been designed by aircraft designers. The inspiration was the Japanese hotel capsule hotel & the 1st Class of the airlines (not solely the former).
Whilst Heathrow Connect/Express runs until around midnight and after 5:15am, there are always buses serving the terminals free of charge, even though infrequently between 1am-5am. Maximum commute time between any terminal during regular conditions is 25min.
We do not claim to be a London city centre hotel. Far from it! However we hope that sooner than later we will have presence in our great metropolitan city with our YOTEL city concept!
We are sorry to see that you experienced some issues with the WiFi connectivity on this occasion. We fully appreciate that a reliable, strong and fast connection is very important.
Kindly note that your perception as to how our food is prepared is not accurate. We don't claim to provide a fine dining experience, rather a convenient option for our guests in the privacy of their cabins. Whilst the YOTEL airport concept in its original conception did not include a lounge or a dining outlet we are pleased to share with you that we are looking into changing this in our future developments following the feedback and suggestions from our guests. So expect a mini-version of our city concept!
Last but not least, you are referring to our Premium cabins and the shower to be of the same size as the one of the Standard cabin. Please note that this is rather inaccurate as the size is 50% bigger.
Thank you once again and we hope that we entertained some of your concerns!
General Manager - YOTEL London Heathrow
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.