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“Yotel at Heathrow - clean, great bed, well-designed. (Heathrow, less so.)” 4 of 5 stars
Review of YOTEL London Heathrow Airport

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YOTEL London Heathrow Airport
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Arrivals Mezzanine Landside | Terminal 4, London Heathrow Airport, Hounslow TW6 3XA, England   |  
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Hotel amenities
Ranked #4 of 22 hotels in Hounslow
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
“Yotel at Heathrow - clean, great bed, well-designed. (Heathrow, less so.)”
4 of 5 stars Reviewed June 5, 2013

Overall, clean and very comfortable bed. Well designed rooms, good bathroom/shower. Good lighting options in room. Design allows little chance of leaving something behind as you rush to the next flight.
Heathrow, on the other hand, is terrible, uncommunicative, chaotic and less than friewndly, especially if you have to change terminals.
But if you must stopover at Heathrow, Yotel offers a very good onsite option for a rest, sleep and shower.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, Operations Manager - European Airports at YOTEL London Heathrow Airport, responded to this review, June 10, 2013
Hi there,

Thanks very much for your 5 star review on trip advisor.

At YOTEL we hope to offer a great place to SLEEP & RELAX and based on your feedback we managed to deliver this well.

I hope to welcome you back soon.

Regards,

Erwin de Jong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
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English first
Dublin, Ireland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 5, 2013

Yotel is a funky place; its design is based on Japanese capsule hotels & first class seats in aircraft. Cabins are big enough, stylish, very clean, contain bathroom & TV, & the beds are comfortable. I've stayed in it a few times. On my most recent stay, they had to close due to electrical works at the airport, so they upgraded me to the Hilton, also in Terminal 4. The Hilton is much more expensive than Yotel; I was impressed at the gesture. On my arrival there, reception gave me a handwritten letter of apology from the Yotel management, & a goody bag containing Yotel shower gel & shampoo. Yotel also paid for my breakfast at the Hilton. They went above & beyond the call of duty here - they're a nice, ethical company, which is heartening to experience.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YotelHQ, Operations Manager - European Airports at YOTEL London Heathrow Airport, responded to this review, June 10, 2013
Hi Patrick,

Thanks for your positive feedback on YOTEL Heathrow.

It is so nice to notice that you have used YOTEL on various occasions before. Sorry you were not able to experience the YOTEL service on your last visit, however great to hear that your experienced your stay at the Hilton as a positive one.

Through the goody bag with our GET UP and GET DOWN we hope you will enjoy some of YOTEL at home.

Looking forward to welcome you back soon.

Regards,

Erwin de Jong
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The Entrance, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 5, 2013

We stayed at the Yotel at Heathrow airport for 4 hours. We had asked for a late checkout at our London hotel, but they wanted to charge us a full night's rate. The rate for four hours at Yotel was less than half. The bed was very comfortable. shower was good. The lady on the checkin desk was extremely helpful. We will definitely stay there again.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos-Yotel, General Manager at YOTEL London Heathrow Airport, responded to this review, June 11, 2013
Dear Karenl1302

YOTEL provides hourly (minimum initial booking slot of 4hrs) to overnight accommodation so our guests can stay as long as they need without having to pay a fortune.

It's nice to see that you found this to suit your needs as well as your comments about our crew.

We look forward to welcoming you back

Best regards
Yiorgos

Yiorgos P Peroutseas
General Manager - YOTEL London Heathrow
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Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 4, 2013

I did not actually stay at the Yotel location in London Heathrow, though I intended to. About 24 hours before my booking, Yotel contacted me to inform me that due to technical issues (or something), the location would be shut down. But never fear! They had transfered my booking to the Heathrow Hilton. So, at no extra charge, my sister and I stayed in a queen suite at the Hilton, received complementary breakfast for each of us, and got a nice little Yotel goody bag for our trouble. Amazing, amazing, amazing. 100/10 customer service, do recommend.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos-Yotel, General Manager at YOTEL London Heathrow Airport, responded to this review, June 11, 2013
Dear mamannin,

On behalf of YOTEL and Heathrow Airport thank you for your understanding and for your most kind review. Whilst we are sorry you couldn't enjoy the YOTEL concept during this visit we hope that you will taste some of the YOTEL experience at home with the GET UP and GET DOWN body wash and hair shampoo.

We are pleased to see that our colleagues at Hilton made every effort to provide you with anything you needed for a restful night and trust that your journey to your destination was a pleasant one.

We look forward to welcoming you back on another occasion.

With our best wishes
Yiorgos

Yiorgos P Peroutseas
General Manager - YOTEL London Heathrow
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Vancouver, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 3, 2013

Very clean and comfortable cabin for 2 people. The larger cabin is worth the small deference in price. Nice shower and super comfortable bed.. Was able to get some sleep before the next long flight.
Only downside is that if you are using it between flight and have to change terminals from this yotel at terminal 4 - you need to allow a while to go though UK customs to get there and then to go through security when connecting. If you have enough of a layover it's worth staying there.
Very affordable and excellent staff

Room Tip: Book the larger room option. The extra space is well worth the small price difference
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos-Yotel, General Manager at YOTEL London Heathrow Airport, responded to this review, June 11, 2013
Dear Sandra G,

Great to see that you enjoyed YOTEL, our comfy beds and most importantly our crew service.

We look forward to having you back as our guests

Best regards
Yiorgos

Yiorgos P Peroutseas
General Manager - YOTEL London Heathrow
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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 2, 2013

I had to spend 9 hours at Heathrow between two long flights during my world tour. Yotel is ideal for me as it is inside Terminal 4 and easy to reach. The cells are clean, comfortable, equipped with wifi and a flat panel TV. It is a little pricey if you stay for more than 12 hours. Overall satisfied with my experience.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos-Yotel, General Manager at YOTEL London Heathrow Airport, responded to this review, June 11, 2013
Dear lovely_ff

Brilliant to see that YOTEL was just what you needed between your two long flights.

We look forward to welcoming you back.

Kind regards
Yiorgos

Yiorgos P Peroutseas
General Manager - YOTEL London Heathrow
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Chapel Hill, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 2, 2013

After a late flight from Nice, arriving at Heathrow past 11:00 pm, my husband and I were pleased to have made what turned out to be a very wise decision of spending the night at Heathrow's YOTEL inside Terminal 4. As we were booked for an 11:00 am flight to Raleigh, North Carolina the following morning, staying at the yotel allowed ample time for a leisurely and delicious breakfast at ORIEL including some duty-free shopping after check-in. The prepaid deluxe accommodations offered enough space for a very comfortable bed and a spacious modern bathroom. Bravo YOTEL!

Room Tip: Two travellers should book a deluxe cabin.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yiorgos-Yotel, General Manager at YOTEL London Heathrow Airport, responded to this review, June 11, 2013
Dear 2Escargots,

it surely looks like that we managed to deliver what you expected from us! Your "Bravo" means a lot to us.

Thank you and we look forward to seeing you again

Best regards
Yiorgos

Yiorgos P Peroutseas
General Manager - YOTEL London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about YOTEL London Heathrow Airport

Address: Arrivals Mezzanine Landside | Terminal 4, London Heathrow Airport, Hounslow TW6 3XA, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hounslow
#2 Romantic Hotel in Hounslow
#3 Family Hotel in Hounslow
#4 Business Hotel in Hounslow
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
YOTEL is inside Terminal 4, located moments away from arrivals, departures, Heathrow Express and underground stations. There are two types of cabins - standard (large single) and premium (double) - both equipped with en-suite bathrooms, free WiFi and a flat screen TV (free-view channels). Also free hot beverages available at Mission Control. Services available include 24-hour food and drink delivered to your cabin in 15 minutes. The best thing - you can book just a few hours or overnight. ... more   less 
Also Known As:
Yotel London Heathrow Airport Hotel Hounslow
Yotel London Heathrow Airport Hounslow

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