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“Good standard Airport Hotel” 4 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
5.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Ranked #1 of 21 hotels in Hounslow
Warminster, United Kingdom
Top Contributor
108 reviews 108 reviews
85 hotel reviews
Reviews in 62 cities Reviews in 62 cities
80 helpful votes 80 helpful votes
“Good standard Airport Hotel”
4 of 5 stars Reviewed February 23, 2010

Stayed a Sunday night when it was fairly quiet.

Good standard rooms - we were told we were upgraded on the back of a ACard but it is difficult to tell if this was the case. Large rooms, good Bathrooms, Large TV - in otherwords fairly standard 5 star Airport Hotel.

Very good rates on parking. The only set bak is that Terminal 4 is a real hack to the other terminals if you have luggage.

  • Stayed January 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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3,716 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (435)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Cheltenham
Top Contributor
74 reviews 74 reviews
39 hotel reviews
Reviews in 30 cities Reviews in 30 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed February 23, 2010

This hotel is perfect for an overnight stay at Heathrow, easy to find, checking in easy. Room was beautiful, amazing shower, comfy bed. However, we stayed on a sunday night and the restaurant is closed, they offer a buffet in another restaruant, it was £20 per head and probably the worst meal I have ever had at a hotel.

  • Stayed January 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Boston
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 21, 2010

Loved staying at Sofitel LHR before morning flight. We had a family special with two ajoining rooms. Rooms clean and comfortable. Room service good. Very quiet. Can't beat the convenience.

  • Stayed February 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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bromley kent IK
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 19, 2010

We missed our plane - as a result of traffic so no way was I going to get back in the car. we were advised to see if the reservation company in teh terminal 5 had a contract rate - WRONG - they told me just under £400. I said I would rather sleep in the car - so we walked thruogh and finally found the reception - £140 or thereabouts so we stayed. Comfortable quiet room which served its purpose. The staff were excellent and very friendly.

After the traumas of the day need a strong drink and the service was exclellent. We then decided to eat at Brasserie Roux and had a pleasant meal.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed February 19, 2010

It's a luxury hotel so you will experience but pay also luxury :P

Stayed February 2010, traveled on business
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Reading
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 19, 2010

Great hotel, rooms are very well insulated against sound. Hotel is quite large, so expect a trek to the room or ask for one nearer to reception. Breakfast was great.

Down sides, little too expensive, no free internet and £15 parking per 24 hours, oh and they think french is chic....

  • Stayed February 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Suffolk
Top Contributor
143 reviews 143 reviews
99 hotel reviews
Reviews in 68 cities Reviews in 68 cities
298 helpful votes 298 helpful votes
5 of 5 stars Reviewed February 15, 2010

This was my second stay at the Sofitel and I will definately use it again. Both visits were arranged for meetings within the hotels excellent conferecing facilities. On this vist there was a large conference taking place which meant there was no parking available, but the concierge was extremely helpful and toom my car keys and dealt with it. There was no parking charge on my bill for either of my two day stay as a result of this minimal inconvenience, which marks this hotel out as service oriented. Very good!

The rooms are excellent - both times I stayed in the lowest grade, which was excellent. Very well deisgned, large room, luxuriously appointed, great bathroom with seperate shower and cosmetics. Breakfast is excellent but ludicrously expensive, which makes the direct connection to T5 very cost effective. There is a good Cafe Nero and an excellent Carluccios restaurant before security as well as Boots, Smith etc for sundry shopping.

The staff could not be more helpful... the meeting rooms are excellent and the catering also. This is so much more than your average airport hotel.

  • Stayed January 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sofitel London Heathrow

Also Known As:
Sofitel London Heathrow Hotel
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Family Hotel in Hounslow
#2 Business Hotel in Hounslow
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel London Heathrow 5*
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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