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“WHAT A MESS.” 2 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Park, Sleep & Fly
Ranked #1 of 22 Hotels in Hounslow
new york
1 review
“WHAT A MESS.”
2 of 5 stars Reviewed July 4, 2009

Arrived 11pm Fri night for 7 am departure next day. Restaurant closed. Room service wait minimum one hour. Bar over crowded and understaffed. Only bar snacks available: olives. Don't plan to eat at this hoel. Internet problems.Not yet up to speed.

  • Stayed July 2009, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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4,871 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 29, 2009

We stopped over in Heathrow for one night inorder to catch a flight the following day.
Arriving at Terminal 5 there is a walkway connecting the terminal to Sofitel, is quite a
long walk but nothing you cannot cope. Room was large by European standard and
very well appointed. The bed was amazingly comfortable, adding to complete absent
of aircraft noise making Sofitel Heathrow the perfect place for stopover.
Cost to use internet 15 pounds for 24 hrs. not cheap.

CWF

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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UK
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 23, 2009

Firstly this hotel is great if you are travelling from Terminal 5, we however were travelling from terminal 1 which is a 30 min transfer via the Heathrow express away, terminals 2 and 3 would have taken a little longer however T4 would have taken considerably longer so consider this when booking.
The room was well appointed with a comfy chair and 2 single beds, there was a walk in shower and separate bath all was spotlessly clean. The TV choices were limited mostly news channels and the pay per view offerings were expensive. Check-in was quick and easy the check in is around 5 mins walk from the terminal and you have to go down one level to get to it. The easy check out feature wasn’t available for us which was a little inconvenient however this wasn’t a major issue as there was no queue.
The hotel is very large and our room wasn’t the easiest to find based on the room number all areas of the hotel were clean and the whole place exudes quality. We didn’t eat at any of the hotels restaurants instead choosing to visit one of the airports pubs this for me was a major plus point.
I have stayed at 3 Heathrow hotels and at the price this is by far the best for an over night stay before an early flight, five star all the way.

  • Stayed June 2009, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake District, England
Top Contributor
60 reviews 60 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 21, 2009

Not the cheapest (~£95) but for sheer convenience if you need an overnight stopover with flights from T5 can not be beaten.
Large room in excellent condition and one of the most comfortable beds I've had at a hotel.
Only niggle - why do large group hotels in the UK insist on charging astronomical amounts for internet access. My recent experience of Spain hotels was of free internet access.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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West Yorkshire
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 18, 2009

We stayed here before flying out to St Petersburg for a long weekend, booking a room and 4 nights valet car parking package. Arriving was very easy, just leave the car in a pull in right outside reception and the keys with reception. The car is then whisked away and parked for you.

The hotel is modern and stylish and much more pleasant than many airport hotels. Our room was large, comfortable and well equipped. I can't understand a previous review suggesting a charge for the TV, unless you wanted to watch "Pay TV".

We ate dinner in Brasserie Roux, and found the food to be extremely good, with pleasant and efficient service. Not cheap but good quality. The hotel is connected by a covered walkway to Terminal 5, so getting to the airport, and back, was easy. On returning we called the valet parkiing service on collecting our bags, and by the time we had walked back to the hotel the car was waiting for us outside reception, with a courteous driver waiting to hand over the keys.

So a good pre travel experience, no problems, no complaints. A quality hotel, with efficient service throughout.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Great Britain
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
209 helpful votes 209 helpful votes
4 of 5 stars Reviewed June 17, 2009

Location; for T5 this hotel is perfect, just a short stroll through a tubular gantry and down one level in a lift straight into the terminal where the landside shops includes a M&S Simply Food outlet, if returning remember to use the single dedicated hotel lift as the others go only to the multi storey car parks, there were confused people using the hotel lift who wanted but couldn’t get access to the car park.

Ambiance; hotel is functional rather than grand, as mentioned by other reviewers it lacks soul, playing on its convenience for terminal 5, a rather clinical business hotel with no views from the inside and architecturally challenged on the outside. I agree with other reviewers that the digital light switches are difficult until you get used to them.

Beds; very comfortable, you may need steps to get onto the bed, all fixtures & fittings are to a very high standard, complete silence, spotlessly clean.

Price; whilst rack rates for this hotel are very expensive you can get some good rates at the moment if you shop around at the numerous internet hotel agencies and don’t just walk in. Horrendously expensive restaurants and room service, most people seem to go to the M& S outlet in the terminal.

Extras; everything is extra, for instance to watch TV £15 (you can’t even watch free to air TV channels), broadband £15, car park £15, can you guess how much room service delivery charge is? Walls appear to be built to screen out 3G signal so you are forced to buy the in-room broadband facility if you want to connect your laptop, the lobby can only get low signal GPRS and not 3G.

Breakfast is excellent, just about everything you could ever want and then some all topped off by a delightfully cheerful chef whose laughter makes a great start to the day. Please keep it up.

Hotel car parking; underground at £15 per 24 hours for hotel guests and £40 for non-guests. Being operated by a separate company to the hotel there are no notices to tell you this but you must have your parking ticket endorsed as a guest at reception before you go to the car park and pay there or you will pay the full price or have to return, you can waste time doing this, something which compromises the express checkout facility, and there is no refund.

Unlike the Gatwick Sofitel which I prefer, you can’t get access to the Club lounge unless you are in a suite and these are priced as though you are buying rather than renting a room, being well beyond the reach of mere mortals, and A Club members can’t upgrade or get access to Club level.

  • Stayed June 2009, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 16, 2009

Brand new hotel connected to wonderful Terminal 5. Quiet rooms, friendly service, ultra modern design. Will definitely come back. The rooms lighting is not at all difficult to operate, as some have mentioned in the reviews.

  • Stayed May 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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