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Sofitel London Heathrow: Traveler Reviews

5.0 of 5
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
Ranked #1 of 19 hotels in Hounslow
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2,523 reviews from our community

Traveler rating
    1,528
    744
    169
    50
    32
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Families
321
 
Couples
1013
 
Solo
430
 
Business
686
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
new york
1 review
“WHAT A MESS.”
2 of 5 stars Reviewed July 4, 2009

Arrived 11pm Fri night for 7 am departure next day. Restaurant closed. Room service wait minimum one hour. Bar over crowded and understaffed. Only bar snacks available: olives. Don't plan to eat at this hoel. Internet problems.Not yet up to speed.

  • Stayed July 2009, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask joforrest about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
1 review
“Worth every cents”
5 of 5 stars Reviewed June 29, 2009

We stopped over in Heathrow for one night inorder to catch a flight the following day.
Arriving at Terminal 5 there is a walkway connecting the terminal to Sofitel, is quite a
long walk but nothing you cannot cope. Room was large by European standard and
very well appointed. The bed was amazingly comfortable, adding to complete absent
of aircraft noise making Sofitel Heathrow the perfect place for stopover.
Cost to use internet 15 pounds for 24 hrs. not cheap.

CWF

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Fitty2 about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Great value for money”
5 of 5 stars Reviewed June 23, 2009

Firstly this hotel is great if you are travelling from Terminal 5, we however were travelling from terminal 1 which is a 30 min transfer via the Heathrow express away, terminals 2 and 3 would have taken a little longer however T4 would have taken considerably longer so consider this when booking.
The room was well appointed with a comfy chair and 2 single beds, there was a walk in shower and separate bath all was spotlessly clean. The TV choices were limited mostly news channels and the pay per view offerings were expensive. Check-in was quick and easy the check in is around 5 mins walk from the terminal and you have to go down one level to get to it. The easy check out feature wasn’t available for us which was a little inconvenient however this wasn’t a major issue as there was no queue.
The hotel is very large and our room wasn’t the easiest to find based on the room number all areas of the hotel were clean and the whole place exudes quality. We didn’t eat at any of the hotels restaurants instead choosing to visit one of the airports pubs this for me was a major plus point.
I have stayed at 3 Heathrow hotels and at the price this is by far the best for an over night stay before an early flight, five star all the way.

  • Stayed June 2009, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask infrequentflyer about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake District, England
Top Contributor
57 reviews 57 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
“Excellent for on-route Stop over”
4 of 5 stars Reviewed June 21, 2009

Not the cheapest (~£95) but for sheer convenience if you need an overnight stopover with flights from T5 can not be beaten.
Large room in excellent condition and one of the most comfortable beds I've had at a hotel.
Only niggle - why do large group hotels in the UK insist on charging astronomical amounts for internet access. My recent experience of Spain hotels was of free internet access.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Ask rarrar about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Yorkshire
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Excellent Airport Hotel”
5 of 5 stars Reviewed June 18, 2009

We stayed here before flying out to St Petersburg for a long weekend, booking a room and 4 nights valet car parking package. Arriving was very easy, just leave the car in a pull in right outside reception and the keys with reception. The car is then whisked away and parked for you.

The hotel is modern and stylish and much more pleasant than many airport hotels. Our room was large, comfortable and well equipped. I can't understand a previous review suggesting a charge for the TV, unless you wanted to watch "Pay TV".

We ate dinner in Brasserie Roux, and found the food to be extremely good, with pleasant and efficient service. Not cheap but good quality. The hotel is connected by a covered walkway to Terminal 5, so getting to the airport, and back, was easy. On returning we called the valet parkiing service on collecting our bags, and by the time we had walked back to the hotel the car was waiting for us outside reception, with a courteous driver waiting to hand over the keys.

So a good pre travel experience, no problems, no complaints. A quality hotel, with efficient service throughout.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sofitel London Heathrow

Also Known As:
Sofitel London Heathrow Hotel
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotels in Hounslow
#1 Family Hotels in Hounslow
#1 Luxury Hotels in Hounslow
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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Sofitel London Heathrow
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