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Sofitel London Heathrow: Traveler Reviews

5.0 of 5
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
Ranked #1 of 19 hotels in Hounslow
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2,640 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Great Britain
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
399 helpful votes 399 helpful votes
“Comfortable airport hotel”
4 of 5 stars Reviewed June 17, 2009

Location; for T5 this hotel is perfect, just a short stroll through a tubular gantry and down one level in a lift straight into the terminal where the landside shops includes a M&S Simply Food outlet, if returning remember to use the single dedicated hotel lift as the others go only to the multi storey car parks, there were confused people using the hotel lift who wanted but couldn’t get access to the car park.

Ambiance; hotel is functional rather than grand, as mentioned by other reviewers it lacks soul, playing on its convenience for terminal 5, a rather clinical business hotel with no views from the inside and architecturally challenged on the outside. I agree with other reviewers that the digital light switches are difficult until you get used to them.

Beds; very comfortable, you may need steps to get onto the bed, all fixtures & fittings are to a very high standard, complete silence, spotlessly clean.

Price; whilst rack rates for this hotel are very expensive you can get some good rates at the moment if you shop around at the numerous internet hotel agencies and don’t just walk in. Horrendously expensive restaurants and room service, most people seem to go to the M& S outlet in the terminal.

Extras; everything is extra, for instance to watch TV £15 (you can’t even watch free to air TV channels), broadband £15, car park £15, can you guess how much room service delivery charge is? Walls appear to be built to screen out 3G signal so you are forced to buy the in-room broadband facility if you want to connect your laptop, the lobby can only get low signal GPRS and not 3G.

Breakfast is excellent, just about everything you could ever want and then some all topped off by a delightfully cheerful chef whose laughter makes a great start to the day. Please keep it up.

Hotel car parking; underground at £15 per 24 hours for hotel guests and £40 for non-guests. Being operated by a separate company to the hotel there are no notices to tell you this but you must have your parking ticket endorsed as a guest at reception before you go to the car park and pay there or you will pay the full price or have to return, you can waste time doing this, something which compromises the express checkout facility, and there is no refund.

Unlike the Gatwick Sofitel which I prefer, you can’t get access to the Club lounge unless you are in a suite and these are priced as though you are buying rather than renting a room, being well beyond the reach of mere mortals, and A Club members can’t upgrade or get access to Club level.

  • Stayed June 2009, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Trev01 about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Most convenient hotel for Heathrow”
5 of 5 stars Reviewed June 16, 2009

Brand new hotel connected to wonderful Terminal 5. Quiet rooms, friendly service, ultra modern design. Will definitely come back. The rooms lighting is not at all difficult to operate, as some have mentioned in the reviews.

  • Stayed May 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Globetrotter900 about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Senior Contributor
42 reviews 42 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
52 helpful votes 52 helpful votes
“Great hotel adjecent to T5”
5 of 5 stars Reviewed June 14, 2009

Stayed one night before ctaching an early flight from T5. Hotel is a shortish walk from the T5 and it is very clearly signposted.
As soon as you walk into hotel itself you can feel you walked into 5* hotel. It is very clean, big, very well upkept.
Check in formalities were quick but finding our room was a bit of a mission as there is a maze of corridors and block leading one to another. When checking in we were advised that there is a wedding going on and if the noise is bothersome to give them a ring.
We were assigned room right at the end with internal garden view which was nice.
Room itself was up to 5* standard. Everything you could need was there. Iron, mini bar, tea kettle with good choice of hot drinks, vanity set... As in all Sofitel hotels bed was absolutely amazing and provides the best night sleep ever. Bathroom was well equipped and very clean.
Did not have breakfast as were leaving early in the morning and room service brakfast was around £30 per person.
Chek-out nice and easy and within 3 minutes we were leaving Sofitel well rested and relaxed for our flight.
If you need to stay at LHR, Sofitel at T5 is a great hotel worth every penny.

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask lehovec about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Easy and Elegant”
5 of 5 stars Reviewed June 13, 2009

My hiband and I need a hotel between flights and chose this one for it's location. It was really quiet, elegant and the rooms are sumptuous, even the twin one we booked. We also enjoyed a lovely peaceful dinner in the Bistro with excelent wine and food. The terminal is easily accessed by way of free shuttele train, just watch the signs after arriving at Terminal 5 for the long hallway to the hotel. In the morning we received a wakeup call from an actual person and where on our way. No breakfast, but we had plenty of time before the flight after check in. The one negative I would mention was the charge for internet which seems to be the way still in Europe. We expect free wireless here in the states and they just don't do that over the pond, except in some lobby's.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask megmar about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Beautiful hotel, but not easy to get to from other terminals”
4 of 5 stars Reviewed June 8, 2009

The Sofitel is the official hotel of the newly built Terminal 5 at Heathrow. The hotel feels and looks brand new - it is pretty and clean, with nicely appointed rooms and nice modern amenities. However, if you're tired from traveling or in poor physical shape or health (and we're neither), I wouldn't recommend this hotel.

Like many on here, we were stopping over on our way back from continental Europe. We had two large bags and two large backpacks apiece, which wouldn't be a problem normally but made travel here fairly difficult. Since "fixed" taxi rates between terminals are 18 pounds per ride, we chose to travel here via Heathrow Express. We came in through Terminal 2 and had to walk about 500 meters (and navigate several of those infernal security "bars" in front of escalators that are ubiquitous in the U.K.) just to get to the train platform. We then waited for about 10 minutes to get the right train (the HX serves Terminals 4 and 5 separately) and found that on the other side (Terminal 5), several escalators and another 300 meter walk awaited us just to get to the hotel. We're in good shape, but it was a long way just to get to the hotel. The hotel stay was quite nice once we got there, but we both agreed that we were not looking forward to the schlep back to Terminal 1 the next morning.

So, a recommended hotel, but know what you're getting into before you book!

  • Stayed June 2009, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Speir about Sofitel London Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Sofitel London Heathrow

Also Known As:
Sofitel London Heathrow Hotel
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotels in Hounslow
#1 Business Hotels in Hounslow
#1 Family Hotels in Hounslow
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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