My hiband and I need a hotel between flights and chose this one for it's location. It was really quiet, elegant and the rooms are sumptuous, even the twin one we booked. We also enjoyed a lovely peaceful dinner in the Bistro with excelent wine and food. The terminal is easily accessed by way of free shuttele train, just watch the signs after arriving at Terminal 5 for the long hallway to the hotel. In the morning we received a wakeup call from an actual person and where on our way. No breakfast, but we had plenty of time before the flight after check in. The one negative I would mention was the charge for internet which seems to be the way still in Europe. We expect free wireless here in the states and they just don't do that over the pond, except in some lobby's.