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“Lovely bed” 5 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Ranked #1 of 24 Hotels in Hounslow
Certificate of Excellence
GreenLeadersSilver level
Cleethorpes, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Lovely bed”
5 of 5 stars Reviewed today NEW

For an airport hotel it did exactly as it said on the tin ! The bed is worth a mention as it was lovely . The room was a good size and the bathroom was equally luxurious , TV was flatscreen and a good size . Would definitely stay again in using terminal 5

Stayed September 2015, traveled as a couple
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6,271 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (849)
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English first
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is fantastic, not only as an airport hotel but somewhere to relax. I have to commend all staff from reception to housekeeping to room service and restaurants.

However in particular, Executive Lounge, an amazing lady called Sonia. We were there on a particularly busy evening as a wedding was also hosted in the hotel. Therefore the lounge was busy. However Sonia made sure those who appeared were seated, she found comfort for them. She worked beyond expectations and even through a hectic evening was kind and polite and interesting. Sonia is a gem, we learned so much from her and her heart is very giving to others. She made sure everyone was happy and content and she completely went beyond the call of duty.

I want the hotel group to recognise and congratulate Sonia because she is unique and selfless. Any other hotel group, come take a look and see how it should be done.

We thank Sonia for making our time in the Executive Lounge special and we always wish her good blessings.

We will be back as this is the hotel we always use, amazing position for Terminal 5 and waving our daughter off back to Italy and welcoming her when she returns.

Sofitel, you have got it all right completely. Room service menu which is fantastic food for an amazing price. An ambience of relaxation and the best staff ever.

Everyone at Sofitel Heathrow please congratulate yourselves in providing the most experience for everyone.

Room Tip: There are rooms with airport views
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  • Stayed August 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at this hotel before a flight to Paris from Terminal 5 the next day and were very much impressed! The impeccable service deserves a particular mention - everyone we encountered during out stay was pleasant, friendly, attentive and helpful: we really couldn't fault the service at all. Check-in was quick and simple and our luxury room was extremely well appointed - with luxurious bedding and comfortable seating, as well as just generally being very spacious. The bathroom, however, was on another level entirely - spotlessly clean, with fantastic amenities and a TV to watch whilst soaking in the tub! Lovely touch! We made use of the Club Millesime, which really was fantastic. In the afternoon, it offered an extensive selection of sandwiches, scones and tartlets at "Afternoon Tea" as well as a wide range of tasty canapes in the evening. Great drinks selections, too. Definitely one of the best executive lounges we have seen yet. Delightfully tranquil and quiet nights sleep before a 5 star breakfast in the morning - fresh, quality produce, well presented, extensive choice and all absolutely delicious. This hotel was fabulous way to start our trip (and the short walk to T5 is a major selling point!). Cannot recommend a luxury room at this hotel any more - it simply was amazing! Thank you Sofitel London Heathrow for a perfect stay - we can't wait to come back!

Room Tip: The Luxury Rooms are excellently appointed, and include Club Lounge access
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  • Stayed August 2015, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Springs, California
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed at the Sofitel a couple of years ago because we had an early flight out of Heathrow airport the next morning. We very much enjoyed our stay and were looking forward to the same experience on our trip recently. We were disappointed to see that it doesn't seem that the property is being maintained to the standard that you would expect from this hotel chain. The common areas showed wear and tear and the decor just looks like it is past due for a makeover. We did not eat at the hotel this trip because the La Belle Epoque restaurant that we enjoyed during our last stay was close for a banking holiday and the other restaurant was very crowded so we walked to Terminal 5 for dinner. Although the hotel is connected to Terminal 5 be prepared for a fairly long walk if you are departing from Terminal 2 as we were. The Heathrow Express is a 4 minute journey to the other terminals but the walk from the train is a very long walk to the check in area so allow extra time.

  • Stayed September 2015, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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Plymouth, UK
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed yesterday NEW

We booked 2 rooms for an overnight stay before flying from terminal 5, I always worry before arriving that the children will be in a room on another floor however a quick email to the hotel before arriving guaranteed adjoining rooms. Both the twin and the king room were well appointed with everything you need for an overnight stay, including good quality shampoo, conditioner and shower lotion, no need to pack your own. The rooms were very quiet, we didn't hear another quest once during our stay. As others have said it is pricey for an overnight airport stay but it is quality and being able to walk to T5 early in the morning without waiting for transfers makes a huge difference in arriving stress free for a flight.

  • Stayed August 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pickering, United Kingdom
Level Contributor
3 reviews
1 of 5 stars Reviewed yesterday NEW

As the only hotel actually attached to LHR, Terminal 5, this hotel is popular with travellers without their own cars. It means you can travel to the hotel and then walk to the terminal. Extremely convenient.

Unfortunately, that's about the only advantage to staying here. We upgraded our standard room to one TWO levels higher, only to find the room was still extremely small. We had to move out of the first room because the smell of cigarette smoke was so strong. Our second room had been heavily sprayed with air freshener and its smoke smell was evident in the middle of the night. The restaurant serves expensive yet highly forgettable food and drink. Buying two very small plain black coffees to go, from the restaurant, cost me an amazing £8! Over $20 in Canadian dollars.

If you can arrange an alternative to this hotel, do it.

Stayed August 2015, traveled as a couple
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London, England, United Kingdom
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked to stay here as we had an early flight to catch.

The Welcome:
An average welcome from Reception. I was given my key card and had no further conversation with anyone from reception.

Room:
The twin standard room was on the small side but with nice decor and had a comfy bed. The bathroom was very clean, with a good walk in shower.
Room service was quick and easy to order if a little over priced.

Facilities:
The hotel gym is immaculate with a great range of equipment, AC is far too hot, it needs to be cooler in a gym environment and it also needs a decent water cooler with other refreshments on offer.
The hotel also has an ESPA Spa which I would like to utilise on my next visit, as it was closed when I was there.
They also have beautiful bars and restaurants on the ground floor which would also be nice to check out on my next visit.

Overall a great place to stay before your flight.

  • Stayed August 2015, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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