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“Nice and new but slow service” 4 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
Hotel amenities
Ranked #2 of 24 Hotels in Hounslow
Certificate of Excellence 2014
GreenLeadersSilver level
Southern Cal
Top Contributor
59 reviews 59 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
57 helpful votes 57 helpful votes
“Nice and new but slow service”
4 of 5 stars Reviewed July 25, 2014

Short walk from terminal 5, and hotel is very clean and new with great modern amenities. Just there for a quick 1-night layover and it worked great (albeit pricey), but the checking process took a very long time, which is not what you want after a long travel day.

Beds were comfortable, bathrooms really nice, and for an airport hotel it was very quiet (critical).

There is a cool little grocery store between the terminal and hotel, great for grabbing ready-to-eat food and taking back to the room for some R&R. I heard some travelers with airline vouchers staying there, and the food vouchers weren't enough to cover any room service, so I'd recommend the grocery place for sure (hot and cold food, wine, etc).

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, July 29, 2014
Dear Guest,

Thank you for taking the time to share your comments with the Trip Advisor community.

Please accept my sincere apologies with regard to the check in service you received. I can fully understand your frustrations. After a long day, first class service is a requirement. We will be sure to pass on your feedback to our Front of House Manager.

I am pleased to read that, overall you had a pleasant stay with us, finding us a short walk from Terminal 5.

I was also delighted to read that you found our beds to be comfortable and our rooms peaceful, which is imperative being right next to Heathrow airport.

We look forward to welcoming you back to the Sofitel London Heathrow in the near future.

Yours Sincerely,

Anna- Marie Dowling – General Manager

Sofitel London Heathrow
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5,430 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (718)
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English first
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 24, 2014

We only had one night, so we chose Sofitel at Heathrow. Such a comfortable, handsome room. Excellent service at the bar and lounge tables (with an excellent single malt scotch selection). We wish we had time to check out the spa and gym. We would be happy to stay at Sofitel one again and experience more of what they have on offer.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, July 29, 2014
Dear Guest,

Thank you for taking the time to share your feedback with the Trip Advisor community.

It is a pleasure to learn that you thoroughly enjoyed your stay with us here at the Sofitel London Heathrow hotel.

Thank you also for your kind words for the service you received in our bar and lounge. I was pleased to know that your room was to your liking and was comfortable and I will pass your kind praise to the relevant teams who will be delighted to know how highly you have rated your overall experience with us.

I hope on a future stay you may be able to enjoy the spa and gym facilities. We hope to welcome you back in the not too distant future.

Yours Sincerely,

Anna-Marie Dowling- General Manager

Sofitel London Heathrow
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

Very well situated, easy and convenience approach from the Heathrow airport terminal 5. The only hotel situated near and with direct access from the terminal. The staff have a welcome smile and warmth, great and helpful. Rooms spacious enough, quite, clean and modern in style.

Room Tip: all rooms are sound proof, not much of view, so any room and any floor is good.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, July 29, 2014
Dear Guest,

Thank you for taking the time to review our hotel following your recent stay with us.

I was pleased to learn that you found our hotel comfortable and very well situated, being located only a few minutes away from the terminal 5 building.

I appreciate your kind comments on our ambassadors who you found friendly and helpful, I look forward to sharing this with the team who will be thrilled to hear this information.

We hope to welcome you back to the Sofitel hotel in the near future,

Yours Sincerely,

Anna-Marie Dowling – General Manager

Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 24, 2014

I am a hotel owner in mid-town Manhattan and I can certainly recognize a great hotel. The Sofitel Heathrow is one of the very best. The room, the staff, the location and anything else ;you can think of, was superb. Let single out just one thing; the breakfast room. It had an assortment of every type of food you can imagine. If I could give this hotel more than 5 stars,, I would..

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, July 29, 2014
Dear Guest,

Thank you for taking the time to share your review on Trip Advisor.

Such positive comments are a delight to read and I am happy to learn that you feel that our hotel exceeds a five star rating.

I am also delighted to learn that you especially enjoyed our breakfast in Vivre. We strive to provide a vast selection of international cuisine, to cater for all our guests’ tastes.

I appreciate your kind praise for our hotel and I look forward to welcoming you back when you are next in the Heathrow area.

Yours Sincerely

Anna-Marie Dowling- General Manager

Sofitel London Heathrow
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 24, 2014 via mobile

Enjoyed our stay and found the staff very helpful and a beaut Restuarant, hard to better. Very close to terminal 5, only a short walk to the hotel and all under cover. I would recommend this hotel to any person even for a short or overnight stay as the Sofitel ticks all the boxes.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, July 29, 2014
Dear Guest,

Such wonderful comments are a delight to read, thank you for taking the time to share your review with the Trip Advisor community.

I appreciate your kind words regarding our ambassadors, who you found friendly and helpful. As you mentioned, one of our great advantages is our location as being linked to Terminal 5, it takes a matter of minutes to access both the departure and arrival halls.

Thank you for your recommendation and we look forward to welcoming you back in the near future.

Yours Sincerely,

Anna-Marie Dowling- General Manager

Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiama
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 24, 2014

This hotel is a typical airport hotel, with quiet rooms, comfortable beds and plenty of eating options. The staff were friendly and helpful. It was a bit on the expensive side, but we had a great night's rest before and early start. Our flight was 7.40 am so we had to be at the airport at 5.40 am. If you are in a different terminal, you have to make your way back to the Terminal 5 train station and catch the Heathrow express to terminals 1,2 and 3. I would suggest leaving the hotel around 45 minutes before you expect to arrive at your terminal, as it can be confusing.

Room Tip: Leave plenty of time if your flight is not at terminal 5.
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, July 29, 2014
Dear Guest,

Thank you for taking the time to share your comments with the Trip Advisor community.

I am thrilled to read that you found our ambassadors to be helpful and that you enjoyed the vast array of eating options for you.

As you mentioned, we are in a great location at Heathrow, not only for Terminal 5 but also for guests wanting to access other terminals. Other Heathrow terminals can be reached via the complimentary Heathrow express train which operates from Terminal 5.

I hope that you had a pleasant onwards journey and we look forward to welcoming you back in the near future,

Yours Sincerely,

Anna-Marie Dowling – General Manager

Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Région De Bruxelles-Capitale, Belgium
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 24, 2014

From checking in with Prem , who was so friendly and accommodating, to dinner at La Belle Époque to the very comfortable beds , our stay at Sofitel Heathrow reinforced the fact that you can find an oasis anywhere !
We had a great room, 2401, and excellent service throughout.
Can thoroughly recommend this hotel for a pre and post flight stay!!

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, July 29, 2014
Dear Guest,

Thank you for taking the time to share your experience following your recent stay with us.

I am delighted to read that you had such a memorable stay with us, finding our beds comfortable and feeling as though we were an “oasis” from the busyness of Heathrow.

Thank you for your kind words about Prem, he will be delighted to know how highly you have praised him and I look forward to sharing your comments.

I appreciate your kind recommendation for both pre and post a flight and we look forward to welcoming you back in the near future.

Yours Sincerely,

Anna- Marie Dowling – General Manager

Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Location: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Green Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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