I stay here regularly, maybe 20-30 nights this year. The hotel staff are great , friendly , helpful and service that matches anywhere else I've stayed. The restaurant food quality is excellent and for a private table the chefs table with a glass screen to the kitchen is an excellent experience. The rooms are very large , bathrooms are excellent and the hotel is very quiet, a great night sleep every time. And remember this is an airport hotel, attached to T5 , excellent for flying out from, but also tube and paddington express straight into London.