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“Needs to get its act together” 2 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Park, Sleep & Fly
Ranked #1 of 22 Hotels in Hounslow
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4,845 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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essex
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 5, 2008

We stayed here before our flight to New York from T5 and it was an excellent choice, room upgrade and food was also excellent (so much better then the Hilton at T4) had a great time in the spa and the walk way to the wonderful T5 is so nice as well. Would definatley use again.

  • Liked — everything
  • Disliked — nothing
  • Stayed August 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 29, 2008

If your catching a early flight from T5 then this is a hotel to consider. linked by a walkway to T5, its a great location. staff friendly and helpful. lobby is airey but some will say cold and clinical. however the rooms are lovely. large and modern, then bed was soooo comfortable and a great reclining chair and foot stool i would have loved to take home ( if only suitcase was big enough!! ) Hermes products in bathroom were great and a walk in shower and full size bath. nice selection of english and herbal tea and fresh coffee in room. no mini bar but empty fridge which is better so you can keep your own drinks/milk cold. there's a Marks & Spencer in the terminal ( just a 5 Mins walk ) so you can get some great food there along with coffee shops and a Krispy Kreme. Great Hotel and looking forward to next stay.

  • Liked — The Bed. need a ladder to climb onto it!!
  • Disliked — Breakfast too expensive.
  • Stayed August 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, kent, uk.
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 20, 2008

The hotel looks a little grim from the outside but once inside the causeway into it it is obvious that it has had lots of money spent on it. The Sofitel chain hotels are similar, we stayed in Sofitel New York, earlier in the year. The finish of both the public and private spaces is luxurious and immaculate. The rooms are finished to a high standard, the bathrooms, beautiful with Hermes toiletries.
We ate in the Brasserie Roux which was perfectly decent. The interior is beautiful as are all the bars and restaurants from what we saw. There are only two downsides, one being the window of the far wall has a horrible view of the road outside which could've been obscured with clever glazing. The other is the lack of clients which lead the staff the be overly attentive. The food was great! A previous review mentioned the drinks as being expensive; a glass of wine started at £5.50, this seemed to be in keeping with most other hotels of the class. Checking in and out was efficient and professional.
We would definitely stay again as it way so convenient being able to leave the car in long stay and walk to the terminal in the covered walkway to fly.

  • Liked — The standard of fitting in the hotel
  • Disliked — The outside view from Brasserie Roux
  • Stayed August 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
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Oxford, UK
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 16, 2008

Have stayed there several times now (almost always have to catch the first flight out of Terminal 5 at 6am).

The staff are very friendly, however clearly in need of more training, both on the systems that they use and on customer service in general. For example, at 5:10am, the three staff that are on should not all be hunched around a computer screen trying to figure out why they can't check out a single customer when there are 4 other people waiting!

Room service was slow, but very nice when it finally arrived. The only thing they forgot was the bottle opened.

Minibar was empty every time I stayed there.

The hotel's technology is clearly not working properly yet - most of the TV channels that they advertise as available were not working on either of my stays. However, the bits of it that are working show promise for the future (for example, the ability to connect your laptop to the TV, and a socket for charging USB devices)

Room was overall very comfortable - perhaps one of the best that I've stayed in. I'd agree with other commenters' observations about the lighting controls - they're overly complex and not at all labelled as to what each does.

Overall, it's a nice hotel that's still working out the opening issues. I wouldn't avoid staying there, but it's not all that it could be yet.

  • Liked — Standard of room
  • Disliked — Not working properly yet
  • Stayed August 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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