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“Great place to stay while passing through Heathrow” 5 of 5 stars
Review of Sofitel London Heathrow

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Sofitel London Heathrow
4.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England   |  
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Ranked #2 of 22 Hotels in Hounslow
oak bluffs, ma
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great place to stay while passing through Heathrow”
5 of 5 stars Reviewed November 25, 2013

I recently spent a night at the Sofitel London Heathrow while returning to the states after a month in India and I am glad I did. The room was great and the staff was outstanding. From the solicitous woman at check in, to the young man who aided me in overcoming some tech issues while I was trying to print my boarding pass on BA, to the personable sales clerk in the gift shop, every one of the staff was helpful. Most especially, I must thank Asreena, my server in Vivre London, who made my dinner a delight. Plus the filet was tender and perfectly cooked (after a month with no red meat, I was looking forward to a steak and it didn't disappoint).

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, November 28, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I am pleased to read that your stay with us was great from check in through to the restaurant and all the team were solicitous and helpful. I am also glad you thoroughly enjoyed your steak and I will pass on your wonderful comments to our team.

We look forward to welcoming you back to the Sofitel London Heathrow
again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Vancouver
Top Contributor
302 reviews 302 reviews
76 hotel reviews
Reviews in 134 cities Reviews in 134 cities
300 helpful votes 300 helpful votes
5 of 5 stars Reviewed November 25, 2013 via mobile

We had less than 24 hours stop over and thought about spending a night in the centre. The Sofitel worked out better. Our flight was 2 hours late. We checked the bags through and just had carry ons. The room was very good and the Vivre restaurant, although a little canteenish was nice. The atmosphere in the bar pre-dinner was pleasant, with good service in both places. The very early check out was smooth, although it was puzzling that they had complimentary tee but no coffee. A bit of a hike to and from the transit and very poor signage in Terminal 5 about which train to take to Term 3, but that is not the hotel's fault.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, November 28, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I am pleased your stay with us was comfortable and a convenient stop over for your onward very early flight the following morning. I am glad your pre dinner drinks in the bar and your meal in Vivre were both pleasant and enjoyable. Please accept my apologies for there not being any complimentary coffee available and only tea.

We look forward to welcoming you back to the Sofitel London Heathrow
again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Bermuda
1 review
5 of 5 stars Reviewed November 25, 2013

This is an excellent choice of hotel when considering an overnight at Heathrow Terminal 5. The check-in receptionist was one of the best I have ever dealt with. The room was in very good order, appointed with everything one could wish for on a quick "in-out" visit - good bathroom facilities, in room safe, comfortable, clean bed amongst others. It is also a very, very easy walk from arrivals, unless you have lots of luggage to ferry! I did not sample the restaurants /bars / other facilities, as I went into town for the evening. All in all a very very satisfactory stay.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, November 28, 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel.

I am pleased your stay with us was enjoyable and you found your room to be
well appointed and comfortable. I am glad you were impressed with our reception staff on arrival and I will be sure to pass on your comments to our Front Office Manager who will be delighted to share them with his team.

We look forward to welcoming you back to the Sofitel London Heathrow
again soon.

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashbourne, United Kingdom
Top Contributor
167 reviews 167 reviews
108 hotel reviews
Reviews in 81 cities Reviews in 81 cities
217 helpful votes 217 helpful votes
5 of 5 stars Reviewed November 25, 2013

Another wonderful stay before an early morning flight from T5. Great food, great bar and great service.

The rooms are delightful, totally peaceful and relaxing.

I would always recommend this hotel if you need to be at T5. It's always a shame to leave.

Stayed November 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review, November 26, 2013
Dear Guest,

Thank you for taking the time to review our hotel and for your kind recommendation to other Trip Advisor users.

I am pleased your stay with us was as wonderful as on previous occasions and you thoroughly enjoyed our hospitality.

I am glad you found your room comfortable, relaxing and you were able to depart for your early morning flight well rested.

We look forward to welcoming you back to the Sofitel London Heathrow in the not too distant future.

Warm Regards

Anna Marie Dowling – General Manager
Sofitel London Heathrow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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