I recently spent a night at the Sofitel London Heathrow while returning to the states after a month in India and I am glad I did. The room was great and the staff was outstanding. From the solicitous woman at check in, to the young man who aided me in overcoming some tech issues while I was trying to print my boarding pass on BA, to the personable sales clerk in the gift shop, every one of the staff was helpful. Most especially, I must thank Asreena, my server in Vivre London, who made my dinner a delight. Plus the filet was tender and perfectly cooked (after a month with no red meat, I was looking forward to a steak and it didn't disappoint).